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October 23, 2024

51 posts
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  • 1 min

From Graduate Hotels to Hilton: The Opportunities I See To Scale Creative Hospitality – Kevin Osterhaus, Hilton

🏨 Kevin Osterhaus, President of Global Lifestyle Brands at Hilton, discusses his transition from Graduate Hotels to Hilton, the expansion of lifestyle hotels, and Hilton's plan to double its lifestyle portfolio within three years. He highlights the importance of scale, innovation, a founder mentality, and talent attraction in hospitality. Key strategies include leveraging global resources and integrating independent brands with Hilton's commercial strengths.
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  • 3 min

Warm Up Your Hotel’s Direct Bookings With Autumn Marketing Magic

🌟 Villa Sassa entices with a direct booking Layer offering 25% off room rates, breakfast, and a free shuttle. Hôtel de Seine appeals to American guests with a Thanksgiving greeting, while Ohla Eixample captures the Halloween spirit with themed discounts. Camelback Resort promotes family-friendly activities for fall getaways. La Maison Champs Elysées supports breast cancer research in October, donating 1€ per cocktail/mocktail sold. These strategies enhance direct bookings and revenue during the fall season.
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  • 4 min

Introducing computer use, a new Claude 3.5 Sonnet, and Claude 3.5 Haiku

💻 Anthropic introduces upgraded Claude 3.5 Sonnet and new Claude 3.5 Haiku, enhancing coding capabilities and offering computer use in public beta. Claude 3.5 Sonnet improves SWE-bench Verified coding performance from 33.4% to 49.0%, and TAU-bench performance in the retail domain from 62.6% to 69.2%, and in the airline domain from 36.0% to 46.0%. Claude 3.5 Haiku surpasses Claude 3 Opus, scoring 40.6% on SWE-bench Verified. The computer use feature enables Claude to perform complex tasks, with the public API now available on Anthropic API, Amazon Bedrock, and Google Cloud’s Vertex AI. Companies like Asana, Canva, and DoorDash are already utilizing these capabilities. Claude 3.5 Sonnet's API is available for all users, and Claude 3.5 Haiku will be released later this month.
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  • 2 min

5 Proven Tactics to Promote Hotel Gift Vouchers Year-Round

💸 Hotel gift vouchers can drive revenue year-round beyond peak holiday seasons through strategies like festive and off-peak promotions, bundling with experiences, encouraging corporate partnerships, creating urgency with limited-time offers, and maximizing online visibility. The Ritz-Carlton and The Langham London effectively use these tactics, the latter offering December promotions on spa and afternoon tea vouchers. Online presence is crucial as 75% of consumers judge a business's credibility by its website design, impacting conversion rates.
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  • 3 min

Up Hotel Agency Launches Dynamic AI-Driven Website Tool for Independent Hotels

🎧 Yobe, a voice technology provider, launched VIENNA for intelligent voice data capture and analysis, even in noisy environments. Utilizing AI and signal processing, VIENNA integrates seamlessly across healthcare, retail, transportation, and customer service sectors. It's deployable on the edge, hosted on servers, or via an API call. VIENNA distinguishes speech, captures emotional cues, and supports real-time customer sentiment analysis, driving business efficiency and innovation. Yobe has partnered with a major airline, demonstrating VIENNA's value in busy airport settings.
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Voice Intelligence Technology Provider Yobe Unveils Vienna, Next-Generation Voice Extraction Solution for Enterprises

🎧 Yobe launched VIENNA, an AI-powered voice extraction product, designed to analyze voice data in noisy settings, leveraging Yobe's proprietary software and AI. Chief Scientist Hamid Nawab contributed to its development. VIENNA is now available and deployable on various platforms, targeting industries like healthcare, retail, and customer service. It captures emotional cues and provides insights for improved user experiences. Yobe's technology is already in use by a major airline, proving effective in complex, noisy environments.
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  • 3 min

Nikki Beach Hospitality Group Expands Leadership Team with Strategic Appointments to Drive Global Growth of Hotels & Resorts Division

📣 Yobe announced the launch of their new product, VIENNA, a voice extraction solution designed to capture and analyze voice data in noisy environments. VIENNA builds on Yobe's AI technology, allowing integration with just raw voice input, and can be deployed on the edge, hosted on a server, or via an API call. It isolates speech, captures emotional cues, and provides insights for industries like healthcare, retail, and customer service. Yobe has already partnered with a major airline, proving VIenna's effectiveness in a busy airport. Ken Sutton, CEO, emphasizes VIENNA's potential for businesses to gain a deeper understanding of customer sentiment and drive growth.
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  • 2 min

Hospitality Technology Announces 2024 MURTEC Breakthrough Award Winners

🏆 HT awarded the 2024 MURTEC Breakthrough Awards to Dine Brands and Wingstop in the Enterprise Category, and Dave & Buster's with Teriyaki Madness in the Mid-Sized Restaurant Category. District Taco received an honorable mention. Innovations featured at MURTEC included IHOP's AI-powered food recommendation engine, Wingstop's custom e-commerce platform, and Dave & Buster's unified commerce platform. The award-winning restaurants will share their tech advancements on October 23 at the MURTEC Executive Summit and will be profiled on hospitalitytech.com.
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