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April 8, 2025

56 posts
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  • 2 min

Centara Hotels Uses Growth Hacking to Enhance Guest Experience

  • Tony Loeb
  • 8 April 2025
Gille Bonaventure applies a ‘growth hacker’ mindset to guest experience: test ideas, measure success using the ReviewPro tools, repeat what works and rectify what does not. This requires that first…
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[Update] A by Adina expanded to Europe with Vienna opening

  • admin
  • 8 April 2025
🏠 A by Adina opened its first European property in Vienna, Austria, within the 180-meter Danubeflats, marking Adina Hotels' first expansion outside Australia after 15 years in Europe. The A by Adina Vienna Danube features 120 studios and apartments with kitchens and living spaces, plus amenities like a bar, cocktail lounge, restaurant, wellness area, gym, saunas, and a panoramic, heated infinity pool. Developed by S+B Gruppe, Soravia, and BWM Designers & Architects, the hotel aims to set new premium accommodation standards in Vienna.
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People on the Move: Omni Hotels, Aimbridge, Claridge’s, Raffles, Belmond, NoMad London, Rosewood, Ritz-Carlton

  • HOTELS Editors
  • 8 April 2025
📢 Omni Hotels & Resorts appoints Adam Hayashi as chief revenue officer, with over 20 years of hospitality experience, reporting to Jeff Doane. Aimbridge Hospitality promotes Michael Murray to vice president of operations for Evolution Hospitality. Thomas Kochs returns to Maybourne as managing director of Claridge’s. Raffles Boston names Carlos Bueno general manager, who has 25 years of experience and holds positions with local associations. Belmond appoints Tiago Sarmento area managing director, Mexico, previously featured in HOTELS Magazine’s “Top 25 Hotels of the World” in 2023. NoMad London appoints Serena Lightner general manager with 30 years of experience. Rosewood Mayakoba’s new managing director is Edouard Grosmangin, also regional VP overseeing properties in Mexico and South America. The Ritz-Carlton, Dallas appoints Chris Lee as general manager, previously with IHG Hotels & Resorts.
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Drury Hotels opens hotel near Charleston, S.C., airport

  • Denis Stackeusky
  • 8 April 2025
🏨 Drury Hotels opened its new Drury Plaza Hotel North Charleston in North Charleston, S.C., featuring 252 guestrooms and suites, and more than 3,600 square feet of meeting space. Located less than 10 miles from downtown Charleston and Daniel Island, and three miles from Charleston International Airport. The hotel provides amenities like complimentary breakfast, evening snacks, Wi-Fi, parking, a pool, spa, 24-hour fitness center, and The Kitchen + Bar. It employs 70 people and offers a Meetings with More program for event planners. Drury Hotels now has over 150 hotels across 27 states.
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Orient Express opens hotel near the Pantheon

  • Denis Stackeusky
  • 8 April 2025
🏡 Orient Express launched its first hotel in Rome, Orient Express La Minerva, situated at Piazza della Minerva 69, near the Pantheon. Architect Hugo Toro redesigned the 17th-century palazzo, including 93 rooms and 36 suites. Partnered with Arsenale Group, this follows La Dolce Vita Orient Express and precedes Venice's Orient Express Palazzo Donà Giovannelli. The hotel boasts unique interior designs and custom furniture, with suites like the Stendhal Suite. Facilities include five venues, the largest being Olimpo Ballroom at 165 sqm. Coming soon are rooftop dining venue Gigi Rigolatto in May 2025 and Mimi Kakushi, a restaurant with Japanese-Western fusion, following a Dubai original named Best Bar in Middle East & Africa in 2024.
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Mandarin Oriental reopens resorts in Italy, Turkey and Greece

  • Denis Stackeusky
  • 8 April 2025
🏠 Mandarin Oriental Hotel Group reopens three seasonal resorts in Europe this April: Lago di Como (Italy), Bodrum (Turkey), and Costa Navarino (Greece). Lago di Como features CO.MO Bar & Bistrot redesign and L~ARIA restaurant, along with the largest floating outdoor pool on Lake Como. Bodrum offers private accommodations, the Blue Beach Club & Bar, Hakkasan restaurant, and a spa with sea views. Costa Navarino introduces two new villas with private pools and spa rooms, Greek cuisine at Oliviera, and activities including golf and cultural site visits. The group also plans to open Mandarin Oriental Punta Negra, Mallorca in 2026.
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  • 1 min

How Minor Hotels Increased Guest Satisfaction with ReviewPro

  • Tony Loeb
  • 8 April 2025
The group onboarded ReviewPro in December 2016. While the Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS) tools were central to operations, the solution that really brought it all…
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Eurostars Hotel Company opens five-star boutique hotel in Matera

  • k.fytaki1
  • 8 April 2025
🏠 Eurostars Hotel Company, part of the Hotusa Group, has expanded its Italian presence with a new five-star boutique hotel, Eurostars Matera La Suite, in UNESCO-listed Matera, Basilicata region. The company now boasts 12 properties in Italy, making it their third most important market. The Eurostars Matera La Suite features 40 suites, a Mediterranean restaurant, a wellness area, and a meeting room, catering to both leisure and business travelers. The hotel maintains historical architecture, aligning with Eurostars' strategy for premium development in culturally significant European locations.
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Premier Inn expands footprint in Munich with new hotel in Werksviertel district

  • k.fytaki1
  • 8 April 2025
🏨 Premier Inn Germany plans to open a new hotel in Munich's Werksviertel district by 2028, its seventh in the city. Located on the iCampus near the Ostbahnhof, the hotel will offer about 190 rooms, 50 underground parking spaces, and span approximately 6,850 square meters. The i10 building is the final plot on the iCampus and is part of a larger urban development. Premier Inn has 61 hotels in Germany and Vienna, with another 39 in development, aiming to strengthen its position in the value-driven hotel segment.
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  • 1 min

Ruby Group strengthens its expansion with key leadership promotion

  • k.fytaki1
  • 8 April 2025
📢 Ruby Group appointed Fabian Zerllinger as Chief Growth & Innovation Officer, coinciding with its aim to expand in Europe and globally post-IHG Hotels & Resorts partnership. Zerllinger's 6-year tenure includes Executive Board experience and now encompasses Corporate Development, Systems, New Ventures, and Workspaces. Isabell Fuss’s departure after 11 years leads to this shift, supporting Ruby Group's strategy to enter the US market and streamline innovation and development under unified leadership. CEO Michael Struck endorses this transition for enhanced agility and market entry.
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