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May 23, 2025

57 posts
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Travel managers demand more: Research shows…

🏢 Direct Travel, Inc. and partners released "The Perfect Trip Index: The State of the Managed Travel Experience," surveying 195 global travel managers. Key findings: 41% report inconsistent service, 36% cite poor tech functionality. Issues with Online Booking Tools affect 64% for exchanges/cancellations, 13% support NDC changes. 73% prioritize global content, 63% seek better TMC-OBT integration. Manual expense issues persist, with 55% wanting automated receipt capture. 62% demand centralized meeting logistics platforms, and 45% desire AI-powered search results.
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Navan launches analytics feature for cost…

💻 Navan's new analytics feature launched in May 2025 offers over 100 travel data insights, aiding finance teams in optimizing travel spend. Available in the U.S., this tool partners with ThoughtSpot's Agentic Analytics Platform. It provides dashboards for real-time analytics, automating notifications when spending limits are reached. Early adopter DRW praises its transformative impact. Navan plans a global rollout at no extra cost, enhancing decision-making efficiency for travel and finance teams.
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RMS partners with Breezeway to shake up…

💻 RMS partners with Breezeway to enhance property management. The integration allows hospitality operators to automate tasks via RMS's interface, saving approximately 40 hours monthly and potentially boosting revenue by $20,000 annually. Key features include AI-powered guest messaging and automated cleaning schedules. Adam Seskis and Jeremy Gall highlight the partnership's focus on operational efficiency and enhanced guest experiences. Breezeway joins RMS's tech ecosystem, aiming for growth and excellence in hospitality operations.
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Custom Travel Solutions expands leadership…

📈 Melinda Burch and Michael Finn join Custom Travel Solutions (CTS) as vice presidents, aiming for global expansion and increased precision. Burch, an expert in transformation, has driven $60M in revenue, while Finn, with over 25 years in hospitality, enhances sales strategies. CEO Mike Putman emphasizes their role in CTS's growth. Together, they aim to unlock new revenue streams and deepen market penetration for member-based organizations.
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Vueling works with MicroTau as first…

🚀 Vueling, a Spanish low-cost airline, has signed a Letter of Intent with MicroTau, an Australian aerospace technology firm, to implement MicroTau’s 'shark skin' Riblet Modification Package on its narrow-body fleet. This innovative technology, inspired by shark skin micro-texture, can potentially reduce carbon emissions by up to 4%. Vueling aims to enhance fuel efficiency and sustainability, aligning with its broader strategy that includes using Sustainable Aviation Fuel and optimizing flight paths.
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TRYBE integrates with Bookboost to bring…

🎪 TRYBE and Bookboost announced a new partnership in May 2025, revolutionizing how hotels manage spa and activity bookings. By integrating TRYBE's booking software with Bookboost's CRM, hotels can sync guest preferences directly into their systems. This enables hotels to enhance the guest experience with personalized services based on spa, leisure, and activity data. TRYBE's Ricky Daniels and Bookboost's Willem Rabsztyn highlight the potential for improved marketing strategies through enriched guest insights and automated campaigns.
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Tripstack launches virtual interline…

✈️ TripStack, part of the Etraveli Group, partners with Azul, Brazil’s largest airline, to enhance global travel connectivity via Virtual Interline technology. This integration, announced in 2025, allows Azul customers to book international flights with seamless connections through TripStack’s algorithms on Azul's website. TripStack CEO Gabor Toth emphasizes competitive pricing and expanded connectivity, while Azul’s André Mercadante highlights enhanced European itineraries. The technology also features automated rebooking for increased flexibility and reliability.
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CASE STUDY: Salad House Taps into Guest Feedback to Improve Operations and Guest Satisfaction

🥗 Since August 2024, Salad House has enhanced guest satisfaction and business performance using Ovation. Over 2,500 dissatisfied customers returned, driven by real-time feedback. They received 160 surveys per location monthly, increased Google star ratings by 0.2, and gained 28% more public reviews. Same Store Sales rose by 9.7% year-over-year. Ovation's AI tools and mobile-friendly surveys provided critical insights, maintaining a 95% customer retention rate, crucial for operational efficiency and franchisee coaching.
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