5 June 2025 - 10 Minutes News for Hoteliers - Page 3

4 min

IHG Hotels & Resorts signs dual-branded property in London’s vibrant Waterloo

🏨 Expected last quarter 2028, IHG Hotels & Resorts, in partnership with Palm Holdings, will open voco London – Waterloo (182 rooms) and Hotel Indigo & Suites London – Waterloo (172 rooms) in Central London. Located near iconic attractions, the hotels will offer shared amenities and sustainable design targeting BREEAM Excellent certification. IHG's expansion includes 363 UK hotels open, 33 in the pipeline. Architectural collaboration by Studio Moren aims for engaging, locally inspired environments.

2 min

Ascott expands Crest Collection into East Asia and the Middle East

🏨 Ascott, the hospitality arm of CapitaLand Investment, rapidly expands its luxury brand, The Crest Collection, adding over 1,200 units in Japan, China, UAE, and Saudi Arabia. By 2029, SEN/KA TOKYO opens as the first Japanese property. Al Mahra Resort in Ras Al Khaimah launches in 2027, marking the first resort. The brand now boasts 16 properties in 13 cities. To support growth, Ascott introduced The Crest Chronicles, a program celebrating each property's heritage stories.

1 min

Expanding the Pie: Why Hospitality Profits Come from Investment, Not Just Cost-Cutting – Josiah Mackenzie

📰 June 5, 2025, Josiah Mackenzie presented at the NYU International Hotel Investment Forum in New York. He emphasized that hospitality profits should focus on investments rather than solely on cost-cutting strategies. Mackenzie shared ideas from a panel discussion, suggesting that strategic investments can significantly benefit businesses and the communities they serve. For more insights, listen to the episode and consider applying these concepts in your teams.

3 min

STAAH Product Updates You Can’t Miss – May 2025

📱 May 2025 Product Update: SwiftBook introduces 'Pay Later' and Flexible Fees options for booking engines, enhancing user experience. Abandoned Cart Re-Targeting now features a 30-day cookie window, allowing users to resume bookings seamlessly. InstantSite boosts visibility with a horizontal calendar widget. New integrations include OpenGDS, Cendyn, HeyTrip, and Rezolv Hospitality. These updates aim to streamline operations, improve user experience, and enhance connectivity for hotels and travel businesses.

1 min

#hoteltech #operationalefficiency #guestexperience #directbookings… | Pedro Colaco | 10 comments

🛌 Hotels globally are facing staffing shortages, straining operations. Modern technology offers a solution: let guests opt out of housekeeping for a $10 rebate. This reduces room cleaning, lowers costs, and satisfies eco-conscious guests. Current booking systems often compel unwanted services due to outdated tech and poor personalization. Progressive hotel tech allows “no” choices, yielding better margins and happier clientele. Can your tech adapt to a less-is-more strategy? #HotelTech #GuestExperience

14 min

AI in Hospitality: Which Level of Intelligence Does Your Hotel Need?

📱 In 2025, AI adoption remains a challenge for the hotel industry, which still relies heavily on manual processes. The AI Agent Progression Framework identifies five levels, from human-only operations (Level 0) to fully autonomous systems (Level 5). Current applications include Level 1 rule-based automation, Level 2 intelligent automation, and Level 3 agentic workflows. Higher levels rely on data quality, offering personalized services and operational efficiency. Achieving Level 5 remains aspirational, with ongoing research needed for full autonomy.

0 min

Samuel Njoroge

This article was written by Smack Media. Click here to read the original article

1 min

How Can Hotels Manage Last-Minute Bookings?

PRABHASH BHATNAGAR Jul 24, 2015 The earlier blogs focused on Google’s first two stages of the travel; dreaming and researching. These are the stages where your travelers have heard about…

2 min

The Hotel Marketing Revolution & Why the Future Belongs to DTC-Thinking Hospitality Brands.

🏨 Barry Sternlicht warns at NYU IHIF that independent brands are challenging big hotel chains, using a DTC strategy. Traditional brands, like Marriott, offered a standardized, broad appeal, but DTC success comes from niche focus. Allbirds, Glossier, and Brooklinen thrived by targeting specific demographics with zero physical footprint. Future hotel success lies in specificity, focusing on unique customer needs, community building, and precise branding, rather than broad offerings across multiple locations.

1 min

????'???? ???????????????????????????? ????????. Best Available Rates — the pricing parity… | Jeff Low | 12 comments

🛑 In Boston, more than 50% of hotels on Expedia offer member discounts between 10% and 25% for next Tuesday. Independent hotels (95%) are mainly affected, as they must display higher rates due to parity agreements. Expedia's OneKey Member Pricing undermines these rates. Since the EU restricted Expedia's parity agreements in 2015, over 60% of its lodging revenue comes from the U.S. Hoteliers are advised to create fenced rates or move to markets with fewer restrictions.

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