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July 25, 2025

49 posts
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  • 4 min

Why Loyalty Technology Must Catch Up to the Changing Traveler

🛫 Gen Z and Millennials are reshaping the travel industry. By 2040, leisure travel is projected to grow from $5 trillion in 2024 to $15 trillion. A recent survey from Arrivia highlights that only 18% of travelers used loyalty programs for their last trip, despite 55% of Gen Z and 42% of Zillennials planning more travel this year. Notably, 55% of respondents seek better prices, while 45% of Gen Z desire more destination options.
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  • 5 min

Stig Castoe: “It’s always the challenge that excites me”

🏨 Stig Castoe manages the H4 Hotel Wyndham Paris Pleyel Resort in Saint-Denis, Paris, an area undergoing significant development. The hotel, previously an office building, was transformed with millions in investment and opened during the Olympic Games, hosting important guests like the Chinese delegation. It's one of the largest hotels in Paris with 700 rooms. The hotel prioritizes sustainability, community engagement, and modern technology, such as key card-activated elevators. It recently hosted over 1,100 guests on a Saturday.
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  • 2 min

June 2025: sunshine for the French hospitality industry

📈 June 2025 saw entry-level hotels in France bounce back, with RevPAR up 5.4% for low-cost and 8.3% for budget segments, following a decrease the previous month. Midscale and upscale hotels reported RevPAR increases of 13.5% and 20.2%, respectively. Upscale hotels improved occupancy rates by 5.4 points and average daily rates by 12.6%, buoyed by international visitors, mainly from Asia. Regions like Auvergne-Rhône-Alpes experienced declines in visitor numbers due to train disruptions and extreme weather.
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  • 1 min

AI in Hospitality: How Sage’s Chief Creative Officer Uses Tech Without Losing the Human Touch – Jessica Werner, Sage Hospitality Group

💻 Jess Werner, Chief Creative Officer at Sage Hospitality Group, discusses the impact of AI on hospitality. She highlights how AI enhances operational efficiency and brand consistency while maintaining human connections and creativity. Jess emphasizes the importance of experiential hospitality in an AI-driven future. This episode underscores the lasting value of human-centric spaces and experiences. Music for the show is created by Clay Bassford of Bespoke Sound.
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  • 1 min

From Grand Lobbies to Micro Living: Inside A Few of Sage Hospitality’s Innovative Denver Projects – Jessica Werner, Sage Hospitality Group

📈 In Denver, Sage Hospitality Group's projects shine under Chief Creative Officer Jess Werner. Notable ventures include the community-centric Crawford Hotel at Union Station and the innovative Catbird Hotel, showcasing modular design. This series highlights Werner's impactful leadership and Sage Studio's creative contributions to hospitality.
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  • 1 min

The Westbourne in Bowness sold to new owners off £1.14m guide price

🏨 The Westbourne guest house in Bowness-on-Windermere has been sold from Andre and Susan Louis after over ten years of ownership. Built in 1888, the Victorian property was listed for £1.14m and includes nine ensuite bedrooms. New owners Greg Murison and Angela Stephen are moving from Aberdeen. The property offers a secluded yet accessible location near Lake Windermere. Haydn Spedding from Colliers highlighted its high turnover and profitability, reflecting strong demand in the Lake District.
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  • 1 min

The Mark Hotel appoints Kenchington as GM

📍 Elon Kenchington has been named general manager at The Mark Hotel in Manhattan, bringing over 30 years of hospitality experience. Previously, he held senior roles at The Curtain Hotel, The St. Regis New York, and others. The Mark Hotel boasts 106 rooms, 44 suites, 3 penthouses, 3 F&B venues, a Frédéric Fekkai salon, wellness services, and a seasonal sailboat.
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