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August 13, 2025

42 posts
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  • 1 min

Protecting Margins in the Profitability Squeeze of 2025 – Amanda Hite, STR

  • Josiah Mackenzie
  • 13 August 2025
📑 Amanda Hite, President of STR, discusses 2025's hospitality profitability challenges. Shrinking margins result from ADR lagging behind inflation, rising labor costs, and debt service challenges, despite strong demand. STR's new tools and global benchmarking capabilities assist owners, operators, and brands in aligning data and making faster decisions. This episode offers practical insights for navigating current market pressures and maintaining strong business performance in the hospitality sector.
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  • 1 min

Taste, Tech, Transform: Scaling F&B Innovation with AI-driven Intelligence

  • YiTyng.Sin@informa.com
  • 13 August 2025
💻 Industry leaders in Asia's F&B sector are harnessing AI to adapt to evolving consumer tastes. During a panel, they discussed how AI reshapes flavor trend discovery, product development, and market strategies through real-time data and predictive insights. Key topics included identifying trends, ingredient intelligence, and success stories from agile industry players. This event offered actionable insights for those involved in product development, flavor strategy, and market expansion, highlighting AI's role in enabling smarter, sustainable innovation.
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Dusit Thani Dubai

  • OKKAMI_News
  • 13 August 2025
デュシタニ ドバイ OKKAMIは、Dusit Thani Dubaiとのパートナーシップにより、Dusit Hotels & Rewardsアプリを通じて、シームレスでパーソナライズされたゲスト体験を提供できることを大変嬉しく思います。ドバイの中心部に位置するDusit Thaniは、タイの優雅さとエミラティのおもてなしを融合し、ラグジュアリーな滞在をお届けします。さらに、OKKAMIのテクノロジーを導入し、ゲストとのスムーズな繋がりがさらに強化されました。 このアプリでは、到着前のチェックインからリアルタイムのサービスリクエストまで、滞在のあらゆる側面を管理できます。多言語サポートと直感的なナビゲーションにより、飲食店を検索したり、テーブル予約やルームサービスの注文をアプリから直接行うことができます。 Experienceセクションでは、ホテル内のアクティビティや周辺の観光スポットを見つけることができ、滞在計画やドバイ探索を簡単に行うことができます。究極のリラクゼーションのために、ホテルのNamm Spaでは、アプリから閲覧・直接予約できるさまざまなホリスティックウェルネスプログラムを提供しています。さらに、最新のオファーを閲覧したり、Dusit Goldメンバーシップの特典を管理したりすることもでき、滞在中にホテルとゲストが繋がりのあるパーソナライズされた体験を楽しむことができます。 OKKAMIは、ゲストの旅のあらゆる側面を向上させるテクノロジーをDusit Thani Dubaiに提供できることを誇りに思います。革新性と直感的なデザインを融合させることで、ホテルはよりパーソナライズされ、シームレスな体験を提供しやすくなり、ゲストは宿泊中の体験すべてを自分の思い通りにコントロールできるようになります。OKKAMIは、Dusit Thaniとのパートナーシップを今後も継続し、スマートホスピタリティの未来を一つひとつの特別な滞在を通じて再定義していくことを楽しみにしています。 Hotel Website 【ホテルWEBサイト】 Hotelについて Dusit Thani Dubaiは、市街の中心部にあるラグジュアリーなオアシスで、中東のエレガンスさとタイならではの温かなおもてなしで贅沢なひとときをお楽しみいただけます。ドバイの中心部に位置するホテルは、主要なビジネス地区からわずか5分という絶好のロケーションにあり、ドバイモールや世界的に有名なブルジュ・ハリファへも簡単にアクセスすることができます。 種類豊富な世界各国の料理をお楽しみいただけるダイニングや設備の充実した最先端のイベント施設があり、出張にも観光にも最適な快適性と利便性を兼ね備えております。 OKKAMIについて OKKAMIは、loTスマートルームコントロール、ゲスト及びスタッフのリクエスト管理、統合型ライブチャットプラットフォーム、そして高機能なCRMを含む包括的なホスピタリティプラットホームを提供します。OKKAMIのソリューションは、収益部門を強化、業務の効率化、顧客とのつながりを支援します。現在、OKKAMIは北米、ヨーロッパ、アジアを中心に世界各地の45,000室以上の客室にサービスを提供しており、業界をリードするホスピタリティ関連企業75社以上とのパートナーシップを実現しています。
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  • 1 min

TravelUp launches intelligent travel…

  • Travel Weekly Group Ltd
  • 13 August 2025
🛫 InterLnkd has launched a new e-commerce platform for UK-based TravelUp using AI technology. The platform provides personalized shopping recommendations for travel essentials from over 20,000 brands. TravelUp aims to enhance customer experience and generate additional revenue by offering tailored product suggestions. This partnership, leveraging MotiVatedData™ technology, aligns with TravelUp's vision of hassle-free travel, offering recommendations right after booking. Craig Ashford and Robert Goldsmith highlight the innovation's customer-focused convenience and revenue potential.
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  • 4 min

Guest Post: Creating seamless customer…

  • Travel Weekly Group Ltd
  • 13 August 2025
✈️ Twilio data shows 71% of consumers abandon purchases due to irrelevant experiences. 90% trust some brands, but only 15% trust them with data. Sykes Cottages improved its call answer rate to 98%, reduced cost per contact by 38%, and lowered IVR dropout from 26% to 12% with enhanced technology. Successful travel brands leverage Customer Experience as a Service (CXaaS) to integrate data and deliver seamless, empathetic experiences before, during, and after trips.
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  • 3 min

Maestro PMS Launches Maestro Touch to Redefine Guest Service with Tablet-Optimized PMS Access

  • Tony Loeb
  • 13 August 2025
💸 Zebra Technologies Corp. will acquire Elo Touch Solutions, Inc. for $1.3 billion in cash. The acquisition aims to expand Zebra's market by $8 billion, enhancing self-service and consumer-facing capabilities across QSR, hospitality, and retail. Elo, with $400 million in yearly sales, will bolster Zebra's offerings with kiosks and touchscreen solutions, adding $25 million EBITDA in three years post-acquisition. The deal is expected to close in 2025, subject to regulatory approval.
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  • 1 min

Airbnb’s new play: Hotels in the spotlight

  • Automatic
  • 13 August 2025
🏨 Airbnb is aggressively integrating hotels, especially in U.S. markets with limited rental availability, aiming to convert traditional hotel guests. CEO Brian Chesky and CFO Ellie Mertz focus on independent hotels worldwide, offering competitive commissions. Many hotels join via HotelTonight, boosting U.S. promotions. Targeted growth includes heartland states and Hispanic travelers. Despite this shift, private homes remain Airbnb's core. The strategy ramps up as of August 13, 2025, focusing on existing and new partnerships.
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Short-term rentals outperform U.S. hotels in Q2

  • Automatic
  • 13 August 2025
🏠 Aug 13, 2025, U.S.: Short-term rentals (STRs) surpassed hotels with a nine-point RevPAR lead in Q2 2025. Despite economic challenges, demand remains steady with many regions seeing double-digit gains. Mid-Atlantic saw RevPAR +11%, New England +10%, Rocky Mountains +9%, and Hawaii +6%. The Southwest experienced a decline, with RevPAR -4% due to oversupply. September occupancy is down 11% YoY. Operational agility and market-specific strategies are crucial for navigating 2025.
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  • 1 min

How AI is becoming the operating system for hotels

  • Automatic
  • 13 August 2025
💻 Aug 13, 2025: Hotels are transforming operations with AI as their core system. Integrated into PMS, CRS, and CRM, AI automates decisions, services, and revenue management. This technology boosts revenue by improving upsell conversion and occupancy rates without increasing staff costs. AI offers hyper-personalized guest experiences, enhancing satisfaction and loyalty. It reduces training time, speeds up responses, and removes inefficiencies, giving hotels a competitive edge in adapting to market changes and maintaining profitability.
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How hotels are reimagining outdoor spaces

  • Automatic
  • 13 August 2025
🌏 Aug 13, 2025, hotels are transforming outdoor spaces into strategic assets. Integrating landscape architecture early optimizes guest experiences by blending natural beauty with technology, like smart irrigation and sensory-driven VR. Key approaches include climate-adapted plants, engineered soil, moisture sensors, and using recycled water. These designs enhance biodiversity and regulatory compliance while maintaining aesthetics. Benefits include improved guest loyalty, reduced costs, and secured green certifications, aligning with eco-conscious travelers and investors.
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