5 September 2025 - 10 Minutes News for Hoteliers - Page 3

1 min

Apex Hotels named Hospitality Health Employer of the Year

🏨 Apex Hotels, awarded Hospitality Health Employer of the Year at the 2025 Scottish Bar and Pub Awards, held on August 26 at DoubleTree by Hilton in Glasgow. Celebrating its 30th year, the event saw 100+ Scottish venues shortlisted. Apex Hotels was recognized for prioritizing staff wellbeing, workplace culture, and career development. Managing Director Averil Wilson highlighted the importance of supporting employees.

1 min

PPHE completes £17.5m acquisition of Tower Bridge development site

🏨 PPHE Hotel Group acquired a development site near the City of London for £17.5m. The site, near Tower Bridge, will host a Radisson Red lifestyle hotel with 182 rooms, a restaurant, bar, gym, and 41,000 sq ft of office space. Opening in 2029, the total investment is about £90m, aiming for a high single-digit yield. The project seeks BREEAM “Excellent” accreditation and is PPHE’s European Hospitality Fund’s second acquisition. Their portfolio is valued at £2.2bn.

1 min

Capilon Hotels officially opens the Edwin Hotel in Earl’s Court

🏨 Capilon Hotels opened the Edwin Hotel, a 60-room townhouse in Earl’s Court, London, near Earl’s Court Station. The property features modern and traditional design elements, including walk-in showers, air conditioning, Wi-Fi, smart TVs, and coffee machines. Open-plan ground floor offers breakfast and co-working spaces. Capilon, founded in 2004, targets business and leisure travelers with boutique properties in central London.

5 min

How Hospitality AI Agents Are Redefining Guest Communication

💻 60% of hotel consumers return after personalized service, and 62% spend more on brands offering it. Staff shortages and rising labor costs challenge this. Traditional human-only service models lack scalability. Hospitality AI, involving AI Agents, Customer Data Platforms (CDP), and Customer Experience Platforms (CXP), offers solutions. AI Agents can resolve up to 80% of common guest queries, boosting efficiency and revenue. TrustYou’s AI Agents provide 100% coverage 24/7 across channels, enhancing guest engagement and loyalty.

1 min

How to Spot and Stop OTA Scams

How to Spot and Stop OTA Scams in Hotels 2025 Table of Contents

17 min

Highs and Lows of Hospitality in 2025: What First-Time Innkeeper Brett McManus Learned About Guest Experience, Operations, and Tech [1-Year Check-In]

📋 Josiah visited Brett and Casey's renovated motel in Vermont, noting its transformation from a rundown state. Over the past year, thousands of guests have experienced their hospitality firsthand, with average nightly rates rising from $100–$150 to $200–$250. Despite seasonal challenges in Killington, Vermont, technology like Cloudbeds and Schlage Encode locks streamline operations. Brett and Casey also manage a 42-room inn, highlighting opportunities for boutique properties in New England. Their approach blends financial savvy with personal guest experiences.

1 min

2 weeks with GPT-5. Enough to test. Enough to break. Enough to see what’s real. And sorry but… for hotel managers this thing is not a nice-to-have. It’s the gold mine nobody talks about. ????✨ I mean… | Nicolas Vorsteher | 6,628 comments

🏨 In just 2 weeks, GPT-5 has transformed hotel management. It crafts guest apologies in 8 seconds, processes 400 reviews effortlessly, and enhances trainee learning through role-playing. This AI tool also uncovers hidden revenue opportunities. The “Hotel Manager GPT-5 Playbook” offers practical hacks for immediate application. Want a copy? Comment “Playbook” to receive it. GPT-5 isn’t just futuristic; it’s a game-changer now!

1 min

Hospitality is about attention to detail. This is a story about a family who arrived late at a hotel. Their son is diabetic. When they opened the fridge in the room, this is what they… | Chris MAUGHAN | 12 comments

📍 Family arrives late at hotel; son's diabetic needs met with thoughtful gestures. Found in room: chocolate almond milk, fresh grapes, and a welcoming note, "We were expecting you." This exemplifies true hospitality, beyond revenue metrics. ????

1 min

I created a Prompt to extract all relevant informations from PMS notes, traces… Every note from the reservation used to end up in a different place. Some lived in the PMS. Some in email. Some only… | Jonathan Weizman

📈 Built a system to organize hotel reservation notes, eliminating misplaced details. Key steps: 1) Developed an extraction layer, 2) Identified housekeeping and maintenance tasks, 3) Automated task workflows, 4) Ensured no duplication or oversight. Result: saved hours of daily work. Compatible with Mews, Apaleo, or Cloudbeds. Interested parties can implement this setup in their hotels.

2 min

The Target “Wake Up Call” That Every Hotel Needs To Hear

💰 Target, facing operational complexity, halted online fulfillment at several stores, returning focus to improving in-store experiences. 96% of orders were fulfilled via stores, harming customer service. The CEO aims for simplicity post-competitions with Amazon. Hotels face similar issues, relying on outdated booking engines. Upgrading to platforms like Olive boosts revenue and halves operational calls. The key is enhancing guest satisfaction through seamless digital experiences while allowing staff to prioritize hospitality.

Input your search keywords and press Enter.