3 October 2025 - 10 Minutes News for Hoteliers - Page 5

2 min

Are Guests Ready for Dynamic Pricing in Hotel Ancillary Services?

🏨 Hotels are exploring dynamic pricing for ancillary services, but many face challenges with data integration and staff training. Independent hotels struggle with budget constraints, unlike chain hotels with better technology. Spas could use dynamic pricing for off-peak rates, while room upgrades depend on well-trained staff. The wellness industry, like ClassPass, shows dynamic pricing success. Hotels could adjust pricing for F&B based on demand, encouraging guests during off-peak times. Effective implementation requires strategy, technology, and communication.

1 min

Hospitality Leaders on Maximising ROI from Marketing Budgets

📱 AI is transforming hospitality marketing. Traditional SEO declines with zero-click searches and AI-driven engines like ChatGPT and Google’s SGE. Legacy channels fail to deliver ROI. Personalised AI responses bypass traditional funnels, requiring brands to rethink strategies. Example: A traveler using ChatGPT for hotel recommendations highlights the need for hotels to feed accurate signals to AI. Hospitality marketers must adapt to AI conversations and dynamic personalisation, shifting focus from impressions to trust in AI-driven decisions.

2 min

The Luxury Hotels Making Travel Fun Again

🏖 Boca Raton Resort in Florida has invested millions in upgrading its beach club with a floating Fiat 500. Eriro lodge in the Austrian Alps offers woolly socks for guests. At Cambodia’s Shinta Mani Wild, guests can check-in via a 1,300-foot zip line. Kenya’s Wild Hill provides art supplies for guests. Indonesia’s Bawah Reserve offers personalized suite plaques. Costa Rica’s Nayara Tented Camp gifts plush sloths. St. Barts’ Eden Rock features various amenities in signature scarlet.

1 min

Low-Energy Hotels: The 3 Blind Spots Wasting Carbon | Matt Hughes

📈 UK hotels, operating at 80–120 kWh/m²·yr, still emit carbon, notably through hot water (30-40% of use), kitchens, and grid timing. UK grid emissions decreased from ~419 to ~124 gCO₂/kWh over a decade. All-electric hotels with 100 EUI have reduced emissions from ~42 to ~12 kgCO₂/m² without building changes. The key: Benchmark, model, invest. Owners, boards, and banks trust reliable data for decision-making. #HotelInvestment #NetZeroHotels #Sustainability

1 min

Turning Short Term Rental Properties into Event Spaces was what I started doing in 2005. Giving global brands a space to host meetings showcase product and host events and cocktails during the large… | Chris MAUGHAN

🏠 In 2005, transforming short-term rental properties into event spaces began. Notably, a property on the Croisette in Cannes, near the Carlton Hotel, saw its annual turnover skyrocket from €140,000 to €750,000 after entering the event market. This shift capitalized on major events like the Cannes Film Festival, Mipim, and Cannes Lions. Unique properties in prime locations significantly enhance revenue opportunities in the short-term rental sector.

2 min

HUMANISTIC LUXURY Let’s talk about complaint handling in Luxury Hotels…..Because your teams are tired. Early this week I was running a training for a luxury hotel team, and during the session… | Natalia Jaramillo | 53 comments

🏨 Personalized service, flawless first impressions, exceptional room experience, food & beverage excellence, and emotional connection are key for guest satisfaction in luxury hotels. Anticipate needs using guest data, ensure pristine cleanliness, and provide luxury amenities. Facilities should include spas and exclusive experiences. Consistency across touchpoints is vital, measured by surveys and Net Promoter Scores. Effective problem handling and training are essential. The success formula: Anticipation + Personalization + Consistency + Emotional Connection.

1 min

Today, Perplexity launched Comet, an AI-powered web browser that embeds artificial intelligence directly into the browsing experience. Expedia Group is one of Comet's launch partners and our… | Jochen Koedijk

🚀 Today, Perplexity launched Comet, an AI-powered web browser embedding artificial intelligence to enhance browsing. Expedia Group is a launch partner. Travelers using Comet can be upgraded to OneKey Silver status, providing immediate travel perks. Comet makes travel planning faster and simpler.

2 min

#hospitalitystrategy #luxuryhospitality #experiencedesign #guestexperience #hotelleadership #emotionalroi | Oliver Corrin | 53 comments

🎴 Young professionals are swapping nightclubs for board games, boosting adult board game sales nearly 30% in five years. Hotels are urged to capitalize on this trend by transforming spaces into game salons. Venues like Aman and The Mark could offer unique gaming experiences. This strategy fosters community, with extended stays and layered revenue from games paired with cocktails and meals. Hotels that adapt become social hubs, attracting Gen Z and Millennials seeking new social rituals.

4 min

Guest Post: Hotels risk missing the AI…

💻 In 2025, a survey of 21,000 hotels worldwide revealed AI ranks last in technology investments. Hotel data remains fragmented, preventing AI from reaching its potential. Unified data is essential for AI to automate processes, reduce costs, and improve guest experiences. Current challenges include duplicate profiles, inconsistent data, and siloed systems. Pressure to adapt is rising with decreasing tech costs and demand for personalized travel experiences. Unified data can help reduce OTA dependence and enhance direct bookings.

2 min

Booking.com integrates with FareHarbor

🌏 Booking.com and FareHarbor team up to add over 150,000 new attractions worldwide, expanding offerings in 5,000 cities across 115 countries. New attractions include the Montserrat Hiking Tour in Spain and the Prague Christmas Market tour. FareHarbor joins partners like Musement and Viator. The Genius loyalty program rewards customers for booking attractions. AI tools aid travelers in finding experiences. Eve Henrikson and Andrea Carini emphasize the partnership's global impact on travelers and operators.

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