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October 15, 2025

64 posts

From Bellboy to Boardroom: Leadership, Technology, and the Human Side of Hospitality

💻 Felipe Ríos Romo, founder of Beyond Hospitality Business, started at his family’s bed and breakfast at 14 and now leads in hospitality tech and leadership. Over four decades, he saw the industry's shift from manual operations to digital systems. In 2020, Hotel Fénix transformed into a tamale business during COVID-19, selling 100,000 tamales in 100 days, demonstrating innovation and resilience. The future emphasizes personalized, AI-driven guest experiences alongside human-centric service.
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  • 1 min

Don’t Cut PR: How Communications Drive Hospitality Recovery in Tough Times – Victoria Feldman de Falco

📱 Hospitality marketing veteran Victoria Feldman de Falco, co-founder of Redpoint, and Nancy Mendelson discuss the importance of consistent communication for hospitality businesses. Drawing on over 40 years of experience and lessons from past crises like 9/11, the Great Recession, and the pandemic, they highlight the costly mistake of cutting PR. They emphasize storytelling's role in brand visibility, the value of relationships, and the growing significance of earned media in AI-driven search.
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  • 5 min

Introducing Gemini Enterprise | Google Cloud Blog

💻 Commerzbank's chatbot, enhanced by Gemini, handles over two million chats, resolving 70% of inquiries. Mercari's AI-driven contact center aims for a 500% ROI by reducing workloads by 20%. Google Vids has 2.5 million users monthly. Google Meet's speech translation grew 13x this year. Over one million developers use Gemini CLI, launched three months ago. Klarna's AI tools increased orders by 50%, and Swarovski's AI usage boosted email open rates by 17%.
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  • 1 min

streamr.ai

📺 ITV offers businesses a cost-effective entry into TV advertising with a new platform in partnership with Streamr.ai. For just £200, companies can get their first TV ad made, overcoming traditional barriers of cost and complexity. Businesses can easily customize components like images and text. ITV also provides a bespoke proposal and incentivized introductory rates to help measure TV's impact, aiming to enhance brand awareness and attract new customers through both linear broadcast channels and streaming platform ITVX.
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  • 3 min

Flooat and Fredericia design Tokyo showroom as “quiet, plain canvas”

📚 Fredericia, a Danish furniture brand, launched its first showroom in Tokyo's Omotesando area, collaborating with local studio Flooat. Opened in an industrial concrete building, the showroom blends Danish and Japanese aesthetics, aiming for a gallery-like feel. The design incorporates exposed concrete and neutral colors, highlighting Fredericia's wooden furniture. The space emphasizes craftsmanship and a serene atmosphere, resonating with Japanese home sensibilities. This opening follows another Danish brand, Frama, in expanding into Tokyo.
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  • 8 min

The General Manager Drives a Hotel’s Commercial Success

📈 March 2025: An urban hotel increased rates from $189 to $279 per night during a citywide event. Occupancy remained strong at 94%. However, operational issues, such as understaffed housekeeping and unprepared front desk, led to 14 negative reviews and a 15% decline in repeat bookings. A GM-led operational excellence program at an airport hotel increased online review scores from 3.9 to 4.5 stars and added $1.4 million in annual revenue, with a $180,000 investment paying off in six weeks.
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  • 2 min

Decision-free holidays, regenerative…

🗺️ Globetrotters in 2026 are embracing simplicity and connection over consumption, says Lemongrass Media's report featuring 16 travel trends. Key themes include 'Decision Detox' for stress-free holidays, 'Untrending' destinations that avoid overtourism, and rail travel resurgence. Destinations like Vienna and Copenhagen focus on systemic tourism solutions. Regenerative travel evolves with impact on biodiversity and culture. Luxury travel shifts towards authenticity. Tara Schwenk and Mirjam Peternek McCartney emphasize meaningful, value-driven experiences.
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