4 November 2025 - 10 Minutes News for Hoteliers - Page 3

5 min

How to Build Travel Experiences People Love: The Product Delight Approach

🛫 Nesrine Changuel explores the **Product Delight Model** in the travel industry, emphasizing emotional over functional product design. **Low Delight** covers basic needs like booking, **Surface Delight** involves personal touches like app greetings, while **Deep Delight** integrates function with emotion, like Hilton’s **Digital Key** and **Connected Room** features. Changuel’s framework highlights addressing pain points, anticipating needs, and exceeding expectations, transforming utilitarian tasks into emotionally rich experiences.

1 min

Marcus & Millichap Announces Sale of Candlewood Suites Miami Lakes

🏨 Marcus & Millichap announced the sale of Candlewood Suites Miami Lakes, a 94-room hotel in Miami Lakes, Florida, in December 2024. Originally built in 1999 and renovated in 2024, it features suites with kitchens, a fitness facility, and more. Situated off Interstate 75, it provides access to key locations like Miami Lakes Research & Industrial Park and Miami International Airport. The sale reflects confidence in Miami-Dade's hospitality sector.

1 min

NUDE Introduces the Bar/Giani Double Pour Mixing Glass

🥃 NUDE Glass introduces the Bar/Giani Double Pour Mixing Glass, a world-first with dual-pour capability, allowing two cocktails to be served simultaneously. Conceived by Giorgio Bargiani, Assistant Director of Mixology at The Connaught Bar in London, and developed by NUDE's designers, this innovative glass combines speed and finesse for professional and home use. Available February 2026, it highlights NUDE’s commitment to modern mixology through design-driven functionality.

2 min

Strand Palace unveils new M&E spaces amid £55m refurb

🏨 Strand Palace in London will open a £2m meetings and events facility on 10 November, part of a £55m refurbishment. The hotel, over 115 years old, added 12 new spaces, totaling 16. Renovations were completed in 2020, including public areas and 788 bedrooms. Strand Palace, under L+R Hotels, aims to enhance its hospitality market position. L+R Hotels manages over 112 hotels worldwide with 22,000 rooms across the UK, Europe, the US, and the Caribbean.

2 min

Historic Lion Hotel in Shrewsbury brought to market

🏨 The Lion Hotel in Shrewsbury is for sale, inviting substantial offers for its freehold. Reopened in July 2024, it forecasts a £715,745 net turnover for 2025. The hotel, dating back to the 15th Century, boasts 59 en-suite rooms, bars, lounges, and function spaces for up to 160 guests. Notable guests include Darwin, Dickens, and The Beatles. Owners seek new investors to leverage its historic and commercial potential, per Robert Smithson of Colliers.

2 min

The Social Hub unveils global marketing leadership team appointments

📈 The Social Hub, led by CMO Trix van der Vleuten, enhances its leadership team in 2023, appointing Daniel Hernández Lyon as director of global communications. New roles include Charlie Ayers as head of brand and Rosa Dinnissen as director of global public affairs. Expanding in Europe, with sites in Glasgow, Rome, and Porto, it plans for Turin and Lisbon. Founded by Charlie MacGregor in Amsterdam, it operates over 10,000 rooms across 21 hubs in 18 cities with more than 1,000 employees.

3 min

Shiji and Meetingselect Partner for Real-Time Meeting Room Bookings

📅 Shiji and Meetingselect announced a partnership on November 4, 2025, in Barcelona, Spain. The collaboration enables real-time meeting room bookings via hotel websites. Shiji's Daylight PMS integrates with Meetingselect's Hospitality Cloud, facilitating instant proposals and direct bookings. This initiative aims to enhance guest experiences and operational efficiency. Shiji serves over 91,000 hotels globally with 5,000 employees, while Meetingselect connects venues to corporate clients through automated booking solutions.

2 min

Auberge Collection appoints new chief commercial officer

📈 Auberge Collection appoints Jessica Martino Enan as chief commercial officer. Former Gucci executive, she'll drive global commercial strategy. The group, managing over 30 properties, plans expansions in London and Dallas by 2026, adding to recent openings in Florence and Geneva. Martino Enan aims to enhance luxury experiences and guide growth following a company rebrand. CEO Christian Clerc praises her luxury market expertise as vital for Auberge's future.

In Starwood Hotels, Barry Sternlicht reprises his greatest role

🏖️ Barry Sternlicht, CEO of Starwood Capital Group and creator of Starwood Hotels, was recognized as the Corporate Hotelier of the World for 2025. He co-founded Starwood Hotels & Resorts in 1995, leading its growth through acquisitions like Westin and ITT Corp. In 2016, Starwood Hotels was sold to Marriott, but Sternlicht retained the brand name. He now leads SH Hotels & Resorts, focusing on sustainable luxury brands like 1 Hotels. At 64, he remains active in the hospitality industry and private credit market.

Marriott International bucks the trend, ekes out positive RevPAR in Q3

🏨 Global RevPAR at Marriott International increased by 0.5% in Q3 2025, with international markets up 2.6% and the U.S. & Canada down 0.4%. Net income rose 25% to $728 million from Q3 2024. Marriott added 17,900 net rooms, with 13,900 internationally. Development pipeline hit 3,923 properties and 596,000 rooms. Marriott Bonvoy gained 12 million members, totaling nearly 260 million. Full-year 2025 RevPAR growth is expected between 1.5% and 2.5%, with net rooms growth nearing 5%.

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