10minhotel - 10 Minutes News for Hoteliers - Page 3

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2 min

We Are Not Hoteliers. We Are Devo.

💻 Hotel brands are evolving into digital entities, focusing on loyalty points and media buys, while operational expertise is left to owners. Brands become akin to OTAs, charging high fees without tangible service skills, risking the essence of hospitality. Owners face operational challenges and costs, questioning brand value. This shift prioritizes digital over genuine hospitality skills, prompting debate on whether it's evolution or a step back. Written by Mark Fancourt.

2 min

A third of STR hosts and managers have lost bookings due to staffing issues, new Hospitable research shows

🏠 In San Francisco on December 11, 2025, 34.3% of short-term rental (STR) hosts reported lost bookings due to staffing issues, according to Hospitable's research. Over 14% face external pressures from labor shortages, with nearly 40% struggling to find reliable cleaners. For larger portfolios, 35.5% find recruiting challenging, targeting reduced costs and staffing pressures in 2026. Hospitable's Cleaner Marketplace, launched in September, features over 150,000 vetted cleaners to improve property care consistency.

3 min

Lafayette Hotels transforms operations with RMS and boosts direct bookings by 70%

🏨 **New England, 10 December 2025** — Lafayette Hotels, managing 26 properties, doubled direct online bookings since 2021 using RMS, a streamlined property management platform. This transition led to 70% of reservations being direct and reduced IT costs by $100,000 yearly. Operational efficiency increased as automated accounting saves 60 hours weekly. New properties onboard in nine days. RMS provides instant updates and unifies guest experiences, driving sustainable growth.

3 min

Boom and StayFi announce integration enabling instant AI-powered marketing from guest WiFi data

📶 Miami, FL, December 10, 2025 — Boom, the AI-powered property management system (AiPMS), has partnered with StayFi to streamline guest data into Boom's platform for instant AI-driven segmentation and marketing. This integration aims to enhance guest relationship management, boost repeat bookings, and automate outreach efforts. Boom's recent $12.7 million funding round, led by Avenue Growth Partners, underscores its commitment to global expansion and product development. This partnership simplifies data handling, offering property managers actionable insights and improved communication with guests.

4 min

Automation & AI: Why Hotels Need the Basics Before the Brilliance

💻 Hotels trust AI more than they use it—scoring 6.6/10 in trust but only 4.7/10 in reliance, according to h2c’s 2025 Global AI & Automation Study. Despite 78% employing AI, challenges like integration and lack of expertise hinder adoption. Automation, not AI, should be prioritized for efficiency, with 69% of hotel groups seeking technology to cut repetitive tasks. Only 11% use AI agents, and just 1% integrate AI centrally. Implement automation to lay a reliable foundation.

2 min

A Contradiction in Terms

🍴 Massimo Bottura's three-Michelin-star restaurant epitomizes genuine hospitality with personal engagement and innovation. Over Thanksgiving weekend in Las Vegas, a high-end dining experience turned sour with a four-figure bill, a 22% mandatory tip, and poor service. At Wynn's Tower Suites, staff showed little hospitality to guests. The author criticizes Las Vegas's luxury posturing, asserting that true luxury transcends price, relying on grace and quality service beyond mere transactions.

2 min

PriceLabs Empowers Independent Hotels with Data-Driven, Real-Time Pricing

💸 Chicago, IL, 4 December 2025 — PriceLabs enhances its AI-driven revenue management software for independent hotels, now offering hourly pricing updates and more precise recommendations. This upgrade allows small hotels to compete with larger chains by dynamically adjusting rates based on public data and competitor trends. PriceLabs serves over 500,000 listings globally and integrates with 150+ property management systems. New features will include responsive occupancy-based pricing and an enhanced rate shopper. Federica Mantovani of The Coo’s Guest House praises the system’s ease of use.

4 min

Looking for Higher Profitability? Start Your Workflow Automation the Right Way

💻 RobosizeME has automated workflows for over 5,000 hotels globally. A group saved 7,300 hours by automating batch deposits, while another cut workload by 30% through profile suspension automation. Automation can deliver ROI within weeks, saving over 50 working days annually. A financial reconciliation automation saved €10,492 annually for a €7,148 investment. Despite 75% of hotel IT budgets spent on legacy systems, automation offers fast, cost-effective returns without significant IT disruption.

2 min

Primed

📺 The new era of in-room TV has begun, transforming it into a monetized point-of-sale platform. Advertisements now offer one-click purchases directly from the screen, turning passive consumption into active commerce. This shift has significant implications for the hospitality industry, offering potential for increased revenue through real-time prompts and personalized data. However, the balance between enhancing guest experience and turning their sanctuary into a retail space is under scrutiny. The future of guest stays is poised for change.

3 min

Accor and Mayan Properties Sign Master Development Agreement for Five Hotels in Africa

🏨 Accor and Mayan Properties have inked a deal on October 27 to develop five hotels in Sub-Saharan Africa, starting with Novotel Nouakchott (154 keys) in Mauritania and Mövenpick Moroni (159 keys) in Comoros, adding over 1,100 keys. Accor aims to expand its 175 properties in Africa, leveraging UAE-backed investment to fuel Africa's tourism, creating jobs, and boosting local economies. Currently, Accor operates +33,000 keys across 15 brands in Africa.

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