10minhotel - 10 Minutes News for Hoteliers - Page 6

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2 min

RMS announces Epos Now integration to streamline billing and unify guest spend

📰 World Travel Market, London, November 5, 2025: RMS, a hospitality platform, and Epos Now, a cloud-based POS provider, announced their integration. This partnership aims to enhance operational efficiency, offering real-time guest billing and POS transaction syncing. RMS serves over 7,000 businesses in 70 countries, while Epos Now supports over 64,000 locations globally. This integration promises reduced errors, faster check-outs, and improved guest experiences. RMS CEO, Adam Seskis, highlights the mission to simplify hospitality technology.

5 min

On board with PPDS: Luxury cruise liner brings an ocean of guest entertainment on stunning new superyacht hotels with 110 x Google Cast Philips MediaSuite TVs

🚢 03 November 2025, PPDS installed 110 Google Cast and Netflix-ready Philips MediaSuite TVs on Vietnam's 6-star superyacht hotels, Grand Pioneers I & II, located in Halong Bay. Halong Bay, a booming tourist spot, saw visitors triple since 2010 to nearly seven million. Viet Thuan Group's twin superyachts each measure 110x19 meters and weigh 25,400 tons. The yachts focus on sustainability, featuring industrial wood interiors and energy-efficient BMS systems. The Philips MediaSuite enhances guest entertainment with advanced streaming capabilities.

2 min

Workflow Automation Has Become the Hidden Lever of Hotel Performance

💻 Hotels are adopting automation in operations to counter rising costs and high guest expectations. Deloitte reports a 32% cost reduction for those advancing intelligent automation. RobosizeME's analysis shows two-thirds of hotel processes are automation-eligible. Automation saves time and stabilizes labor by reallocating staff to value-adding tasks. A European hotel group saved 50 working days annually per workflow automated, improving data accuracy and operational resilience. Automation is now essential for strategic and financial success in hospitality.

5 min

From Revenue Manager to Commercial Strategist — A New Era for Hotel Profitability?

📈 Hotels are shifting from room rate focus to total profitability. The guide "From Revenue Manager to Commercial Strategist" emphasizes strategic planning over tactical pricing. 76% of revenue managers' tasks are non-revenue generating. AI and BI systems are freeing this time, allowing strategy focus. By 2025, profitability is about total guest contribution, not just room revenue. Nicole Young of Rosewood Hotel Group highlights revenue optimization as key for new trends in hospitality.

2 min

What happens when…..?

🌎 Global tourism is projected to grow by 10% this decade, surpassing a billion international arrivals and contributing $16 trillion to the global GDP by 2034. However, automation and rising living costs may reduce incomes, particularly affecting the middle class in developing countries. This could hinder leisure travel, with the tourism industry vulnerable to economic shifts. The anticipated growth might face challenges if disposable incomes decline, altering the industry's optimistic future narrative.

7 min

Mirai launches Sarai, the new generation of AI agents for hotels

💻 After months of development, Mirai launches Sarai, an AI super-agent transforming guest service, operating 24/7 in up to 100 languages. Sarai offers natural, human-like, multilingual interactions, handles multiple questions, provides voice responses in 33 languages, and integrates with booking engines. Available across various channels, Sarai ensures seamless service with a customizable identity. Clients can use it free for three months, with pricing announced later. Sarai is part of Mirai’s direct-sales ecosystem, enhancing guest experience and revenue.

4 min

Boom launches BAM, the first-ever Business Agentic Manager for the Short-Term Rental industry

💻 Miami, FL, October 28, 2025 — Boom launched BAM, the first Business Agentic Manager (BAM) for STR sector. BAM automates tasks like guest communications, handling 75% autonomously, and completes 100% of review management without humans, increasing guest response times by 80%. Reports are generated in under a minute. Boom secured $12.7 million funding from Avenue Growth Partners. This innovation allows managers to focus on growth and improve ROI, transforming business operations to be fully autonomous.

2 min

Executive Guide on Hyperautomation for Hospitality Leaders

💻 PRAGUE, 27 October 2025: RobosizeME launches "Hyperautomation in Hospitality" guide. Targeting hotel groups from 5 to thousands, it offers strategies to combat labor shortages, rising costs, and guest expectations through AI and automation. Highlights include a step-by-step framework, case studies, and ROI metrics. Supported by top hotel companies like Design Hotels and Radisson, RobosizeME’s solutions ensure speed, accuracy, and efficiency, backed by ISO 27001, GDPR, and PCI-DSS certifications. Download now on RobosizeME’s website.

1 min

For our industry to move forward, Booking Engines need to disappear

I don’t see any future for e-commerce that isn’t conversational or agent-driven — and what OpenAI is building might finally push us into what I’ve been calling for years “the…

2 min

Are you being served, Sir?

🍴 A recent dining experience in the USA highlighted the ongoing service issues, with a $750 bill and over $100 in mandatory tips yet facing poor service. Complaints include self-service tasks and rushed bills, illustrating a systemic focus on server convenience rather than customer satisfaction. Despite quality products, lackluster service undermines dining experiences. The current model treats tips as wage supplements without enhancing customer orientation, demanding a re-evaluation to prioritize genuine hospitality in the industry.

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