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Automatic

2871 posts
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  • 24 min

Service as a strategy: How to drive more revenue with frontline staff

📱 Geoffrey Toffetti, CEO of Frontline Performance Group, shares strategies for hotels to boost ancillary revenue by enhancing service. Hoteliers should treat each guest interaction as a chance to provide exceptional service, fostering brand loyalty. Collaboration between frontline staff is crucial for data sharing and personalized service. Karen Stephens, CMO of Revinate, hosts the Hotel Moment Podcast, leveraging her 25 years of experience to drive growth and strategic partnerships in hospitality. Revinate reached its highest booking quarter in Q4 2023.
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  • 3 min

IHG Hotels & Resorts Partners with the Job Plus and the Tourism and Hospitality Skill Council to Create Career Opportunities for Young People

🏨 IHG Hotels & Resorts partners with The Job Plus and the Tourism and Hospitality Skill Council to empower youth from underserved communities in New Delhi. This initiative addresses the hospitality industry's skill gap and promotes youth employability. IHG's aim is to create economic and social change through skills training, offering careers of dignity and financial independence. With over 6,000 hotels globally and 1,800 in development, IHG focuses on generating lasting community value through hospitality and training.
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  • 3 min

We need SNAP benefits on the fly

🍽 Hospitality leaders must act due to the 2025 SNAP benefit disruption caused by the government shutdown. Thousands of food service workers face food insecurity and stress, impacting productivity and turnover. A study showed a 5.9% spending drop due to delayed SNAP disbursements. Around 13-16% of SNAP recipients work in hospitality, with these workers being 2.5 times more likely to face food insecurity. Immediate action is needed to protect workers and the service economy.
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  • 4 min

Luxury Hotel Market to Reach $181.5 Billion, Globally, by 2034 at 4.9% CAGR: Allied Market Research

🏨 Who? Luxury hotel market. When? 2024-2034. Where? Global, focus on North America. What? Market valued at $113.1 billion in 2024, projected to reach $181.5 billion by 2034, CAGR of 4.9%. How? Growth driven by bleisure travel, tech-enabled customization, and wellness-focused amenities. Business hotels and chain categories dominate. North America accounts for nearly one-third of market revenue. Major players include Marriott, Hilton, and Hyatt.
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  • 2 min

OTH Hotels Resorts Adds Kissimmee’s Comfort Suites Maingate East to Management Portofolio

🏨 Williamsburg, VA, November 2025: OTH Hotels Resorts expands by adding Comfort Suites Maingate East, Kissimmee, FL, near Walt Disney World® Resort, featuring 198 suites and family-friendly amenities. The hotel, recognized with a Tripadvisor® Certificate of Excellence, is OTH’s sixth Florida location. OTH, founded in 2019, manages 20 hotels and 38 restaurants. The management aims to enhance operational strategies and guest satisfaction.
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  • 5 min

Where Are We Headed with Colors in 2026?

🎨 In 2026, hospitality color trends focus on nature-inspired tones. Dunn-Edwards' "Midnight Garden," a deep green, is favored for its timeless appeal, ideal for sophisticated spaces with natural light and quality materials. Neutral tones like Sherwin-Williams' "Universal Khaki" are safe but require textural layering. Jewel tones, such as Behr's "Hidden Gem," offer bold accents but risk feeling dated quickly. A 70-20-10 formula (70% neutral, 20% personality color, 10% accent) balances trendiness and timelessness.
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  • 2 min

The First Touchpoint is the Most Telling

📰 Since 2011, GCSTIMES has been at the forefront of sustainable development, transitioning from smart card R&D to innovative sustainable materials. With five operational centers in China, the US, UAE, France, and Australia, GCSTIMES serves over 140 countries, aiding more than 100,000 international hospitality groups in their low-carbon goals. Their plant-based leather key cards, crafted from ISO-certified materials, exemplify responsible luxury. Their portfolio includes GCS, AUROkeys, Xenyra, and Glint Spot.
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  • 5 min

All-in-One PMS: The Gift that Keeps On Giving

📱 Hotels are evolving into 2026 with all-in-one property-management systems (PMS). These integrate operations, from reservations to payments, reducing data silos and inefficiencies. Mobile-enabled PMS allows real-time updates across departments, enhancing guest interactions. AI-driven tools and embedded payment solutions streamline processes and boost security. Gift cards and pre-paid experiences drive revenue and guest engagement. A strong PMS foundation is vital for AI integration and maintaining control over the guest journey.
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