Automatic - 10 Minutes News for Hoteliers - Page 152

1 min

AI scams take off in corporate travel

🛫 Aug 21, 2025, AI scams increasingly target business travelers with deepfake voices and fake bookings during stressful situations like flight delays. Scammers exploit urgency to trick travelers into financial and information theft. Fake airline, hotel, or car rental sites lead to fraud. Training and policies are crucial for spotting red flags like unusual payment requests or redirects. Corporate travel managers must equip staff to identify scams and safeguard processes.

1 min

Airline distribution fragmentation frustrates business travelers

📈 Aug 21, 2025 - Corporate travelers face high costs and frustration due to fragmented airline content across outdated booking systems. Airlines are distributing fares over four or more channels, creating mismatched pricing and service gaps. Legacy agencies tied to GDS models struggle with the rapid shift to direct sales and NDC, while modern agencies like TravelPerk leverage tech-driven solutions, increasing efficiency and widening the gap. The industry faces a critical need for innovation to meet traveler expectations.

1 min

AI travel tools promise convenience, but stumble on reliability

🌍 Aug 21, 2025: AI travel tools like Expedia Trip Matching, Mindtrip, Layla, Gondola, and Ray-Ban Meta glasses offer innovative features but face challenges. Expedia converts Instagram Reels to itineraries, and Gondola manages loyalty points. Mindtrip excels in visuals; however, flight data is weak. Layla focuses on emotions but has a restrictive paywall. Ray-Ban glasses provide landmark info but have limited language coverage. Traditional tools like Google Flights remain more reliable and accurate for travel planning.

1 min

Legacy PMS is a business risk

📈 Aug 21, 2025, Italy witnessed a data breach exposing vulnerabilities in outdated hotel systems. Legacy Property Management Systems (PMS) increase compliance risks, inefficiency, and staff turnover. Modern, cloud-based systems promise to safeguard data, boost operations, and enhance guest experiences. Transitioning to cloud PMS offers workflow optimization and revenue opportunities while shifting security responsibilities to certified vendors. Adopting these systems transforms technology from a burden to a business enabler for hotels.

1 min

Google’s hidden gems in travel search

📈 Aug 21, 2025, Google’s AI-driven search reshapes travel visibility. Smaller sites with “Hidden Gems” gain more exposure, but big brands still dominate. Authentic content from forums, blogs, and niche sites is highlighted alongside large brands. While big travel domains show up more often, smaller brands can gain traction with genuine insights. Consistent presence and clear editorial voice are crucial for challengers to build credibility and authority.

1 min

Bleisure boom transforms corporate travel

💻 Aug 21, 2025. Bleisure travel is booming as flexible workstyles rise. The global bleisure market is expected to grow 500% by 2033. 84% of travelers want to add vacation to business trips; nearly half did so last year. Hotels adapt with long-stay rooms and leisure offers. Cities like San Francisco thrive on business and cultural proximity. Bleisure guests extend hotel stays, cutting acquisition costs by turning bookings into multi-night experiences.

5 min

Barbara Muckermann CEO at Kempinski Group

📚 Barbara Muckermann became CEO of Kempinski Group in May 2024 and discovered the brand's founding in 1862, not 1897. Kempinski, present in 33 countries with 38 properties planned, aims to focus on luxury in core markets like Germany, the US, the UK, and the Gulf Cooperation Council. Muckermann restructured leadership, emphasizing emotional intelligence, and plans strategic partnerships to innovate the brand, initially founded by visionary Berthold Kempinski, known for hospitality innovations since 1872.

Is it time to retire the all-you-can-eat breakfast buffet?

🍳 Aug 20, 2025: Hotel breakfast buffets generate over twice the waste of plated meals, with 300g per guest versus 130g. As hotels redefine luxury in 2025, establishments like Scandic, Ibis, and Hilton implement sustainable changes: shrinking pastry sizes, using smaller plates, and pre-portioning items. Buffets' environmental cost includes wasted land, water, and increased emissions, driven by consumer psychology. Redefining luxury focuses on quality and sustainability, reducing waste without sacrificing guest satisfaction. Read more on BBC.

1 min

Junk fees are over: What it means for OTAs

📈 Aug 20, 2025: Booking Holdings settles for $9.5M with Texas over hidden fees, highlighting increased regulatory focus on travel pricing. The FTC's new "Junk Fees Rule," effective May 2025, mandates upfront disclosure of all fees, impacting online travel agencies (OTAs). Smaller OTAs face higher compliance costs, possibly leading to industry consolidation. Transparent pricing may enhance consumer trust and conversion rates but also pressures profitability. Investors should focus on OTAs that leverage transparency competitively.

European hotels are wired but not wise

📊 Aug 20, 2025, Europe: A study by HES-SO Valais-Wallis of 1,500 hotels in six countries reveals that digital tool use is common but uncoordinated: 75% use PMS and 63% use channel managers, hampered by over 70 PMS brands. Only 40% have a strategic revenue management approach. While 82% track occupancy, only 11% use GOPPAR. The report emphasizes the need for a strategic focus to enhance profitability. Read more at HES-SO Valais-Wallis.

Input your search keywords and press Enter.