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U.S. hotels struggle with staffing shortages despite wage increases

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  • 24 February 2025
🏨 As of Feb 24, 2025, 65% of U.S. hotels face staffing shortages, with employment nearly 10% below pre-pandemic levels. Over 70% have open roles, averaging six to seven per property. Housekeeping and front desk positions are hardest to fill, at 38% and 26% respectively. Hotels are raising wages (47%), offering flexible schedules (20%), discounts (13%), and hosting job fairs (9%) to attract staff. Despite this, 72% of hoteliers see current job prospects as comparable or better than pre-pandemic times.
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Accor: Opening hotels in Mykonos too risky

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  • 24 February 2025
🌊 On February 24, 2025, Accor CEO Sébastien Bazin announced the cancellation of two new hotel projects on Mykonos due to climate change risks such as water shortages and fire hazards. The Mediterranean has been identified by the UN's IPCC as a climate hotspot with increased wildfire risks. Accor is now re-evaluating future and existing properties in climate-vulnerable regions.
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U.S. hotel performance sees continued growth in January 2025

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  • 21 February 2025
🏨 In January 2025, U.S. hotels experienced a RevPAR increase of 4.5% to $79.42, ADR up by 3.4% to $151.20, and occupancy grew by 1% to 52.5%. The presidential inauguration, Los Angeles wildfires, and hurricane recovery efforts influenced these gains. Luxury properties saw an 8.2% RevPAR growth versus economy hotels at 1.3%. Tampa, FL topped occupancy rates at 79.9%, while St. Louis had the lowest at 42.9%. The data reflects a trend where luxury outperforms economy lodging.
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Accor sees surge in demand from tech and financial sectors

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  • 21 February 2025
💸 Accor, on Feb 21, 2025, reports an 11% revenue increase for 2024, with earnings of €1.1 billion. Revenue hit €5.6 billion; RevPAR rose by 5.7% to €75. Business and leisure travel, especially from technology and financial sectors, contributed to this. The Americas saw a 10.5% RevPAR increase. Luxury & Lifestyle revenues grew by 19%, while Premium, Midscale & Economy by 5%. CEO Sébastien Bazin projects strong 2025 results.
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Tripadvisor’s AI and business strategy shift

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  • 21 February 2025
🖥 Tripadvisor's AI initiatives, including its partnership with Perplexity, are transforming travel industry marketing. The company is leveraging AI for customer acquisition and has joined OpenAI's Operator. It plans to expand its 400,000 tours and activities offering through AI. A significant $435 million acquisition of Liberty Tripadvisor aims to increase flexibility. Tripadvisor's 2025 loyalty program aims for customer engagement, while Viator now generates 43% of its revenue, marking a strategic shift towards experiences.
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Skepticism about hotels’ exaggerated sustainability claims

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  • 21 February 2025
🌲 A University of Surrey study published on Feb 21, 2025, indicates that hotel sustainability information can erode customer trust and create "greenwashing" perceptions. Surveying over 800 UK and German users of hotel search platforms, the research found 48% overwhelmed by sustainability details, with 59% doubting hotel claims and 49% sensing omitted crucial information. Online settings exacerbate overload, and hotels are advised to tailor sustainability communication to meet consumer expectations and avoid misleading impressions. Customers with high sustainability expectations may overlook some greenwashing, unlike less concerned counterparts.
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Booking.com beats Q4 estimates but faces slowing growth

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  • 21 February 2025
🇺🇸 On Feb 21, 2025, Booking Holdings reported a successful Q4 with adjusted profits of $32 per share, exceeding estimates of $29.86. Despite a strong recovery in Asian markets, particularly China, with room night bookings growing in the mid-teens, U.S. bookings remained flat. The company's shares dropped approximately 10% after hours. For Q1, Booking forecasts 4-6% growth in room nights and 11-13% in revenue. Industry peers, including Hilton, Marriott, and Expedia, anticipate slower growth in 2024.
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Booking.com confident AI won’t disrupt its market position

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  • 21 February 2025
📈 On Feb 21, 2025, Booking Holdings CEO Glenn Fogel addressed concerns about AI disruption, highlighting the company's history of adaptation. Booking Holdings is leveraging AI through products like Priceline’s Penny AI and Booking.com’s AI trip planner, ensuring their data remains a competitive asset. CFO Ewout Steenbergen noted the economic aspect of AI platforms, suggesting partnerships with Booking as a monetization strategy amidst a competitive AI-driven landscape. More details at Skift (subscription required).
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The Anthropic Economic Index

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  • 20 February 2025
🧠 Anthropic launches the Anthropic Economic Index to study AI's effects on labor markets, using data from millions of anonymized conversations on Claude.ai. Initial report finds 36% of occupations use AI for at least one-quarter of tasks, while 4% use it for three-quarters. AI is used more for augmentation (57%) than automation (43%), predominantly in mid-to-high wage jobs. Computer and mathematical roles have the highest AI usage at 37.2%. The dataset is open-sourced for further research, and the study invites input from experts for policy development.
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Airbnb gains market share against hotels

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  • 19 February 2025
📌 Airbnb, in 2024, outperformed hotels and Vrbo, especially in non-urban areas. By Feb 19, 2025, the company saw a net income of $461 million for Q4, up 12% to $2.5 billion in revenue. CEO Brian Chesky plans to reintroduce Experiences in May and integrate third-party services. Following the earnings report, Airbnb's stock rose nearly 16%.
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