Automatic - 10 Minutes News for Hoteliers - Page 25

Hotel websites see rising AI-driven traffic as search clicks decline

🏨 Jan 6, 2026: AI assistants are transforming hotel discovery as travelers shift from traditional SEO to AI-driven searches. Since late 2024, hotel websites see month-over-month rises in AI-driven visits, while organic search clicks decline due to zero-click behaviors. Generative Engine Optimization (GEO) emerges to ensure hotels appear in AI-generated responses, expanding discoverability beyond owned channels. Reputation management now influences AI visibility, emphasizing the need for a holistic strategy beyond traditional SEO.

Gen Z abandons cash, reshaping how guests pay

💳 Jan 6, 2026: Gen Z's shift to mobile payments is reshaping hospitality. Digital wallets are a must, as younger travelers view cash as disposable. Pandemic habits like contactless check-in are now standard. Preferred payment methods include debit cards and buy now, pay later, impacting spending and hotel operations. While frictionless payments boost ancillary sales, they risk post-stay regret. Trust in digital security is key, but backup options for cashless failures remain critical.

7 min

Top 10 Reasons Hoteliers Are Ditching Fragmented Contactless Technologies for a Unified Guest Journey

🏨 Hotels are shifting to unified guest experience platforms, ditching fragmented tech systems. Why? Reduced total cost of ownership, faster deployments, and enhanced security. A centralized system improves guest satisfaction and operational efficiency, offering a consistent experience across properties. This tech boosts brand reputation and supports growth with ease. By integrating check-ins, ID verification, payments, and more into one solution, hotels streamline operations and attract repeat customers, meeting modern expectations for a seamless, digital journey.

11 min

What was the impact of regulation on short-term rental markets in 2025?

🗺️ New York's Local Law 18, effective from September 2023, restricts short-term rentals to under 30 days with an in-residence host. In 2025, average occupancy slightly increased to 25.34% from 2024's 24.98%. Prices peaked at $696.40 in December 2024 but dropped 24.89% by 2025, averaging $442.87. In Amsterdam, regulations reduced annual whole-home rentals to 30 nights, with occupancy peaking at 60.33% in 2023, then declining.

3 min

AC Hotels by Marriott Debuts in the Philippines with the Opening of AC Hotel by Marriott Manila

🏨 AC Hotel by Marriott Manila debuts in the Philippines, located in the GLAS Tower, Ortigas Center. The hotel offers 160 rooms, panoramic skyline views, and blends European and Filipino hospitality. It features 802 square meters of meeting space and various dining options like AC Kitchen and AC Lounge. Guests enjoy a pool, 24-hour gym, and Marriott Bonvoy benefits. Perfect for business and leisure, the hotel's strategic positioning offers easy access to shopping and key establishments.

2 min

Minor Hotels to Rebrand Hua Hin Property as NH Hua Hin, Expanding Select Service Portfolio in Thailand

🏨 From January 16, 2026, Minor Hotels will manage NH Hua Hin, offering 152 rooms with city and mountain views starting from 30 sqm. Located 200 km south of Bangkok, it features a 110 sqm meeting room for up to 90 guests. Guests can enjoy three dining outlets, a rooftop pool, and easy access to Hua Hin Beach, just 400m away. NH Hua Hin is Minor Hotels' fourth NH property in Thailand, joining others in Bangkok and Phuket.

4 min

Repositioning for Value: The Strategic Role of Hotel Turnarounds in Thailand

🏨 Thailand's hospitality sector is evolving, with over 83,000 rooms in Bangkok and 751 new keys by 2025. As new luxury and lifestyle hotels emerge, older hotels face higher costs and uneven performance. Strategic turnarounds focus on cultural optimization, lifestyle repositioning, reflagging, and operational modernization. Effective asset management, financial strategies, and sustainability are key to success. The focus is on agility and alignment with shifting demand, operational costs, and brand relevance for future competitiveness.

3 min

My Top CX Predictions for 2026 and How to Make Them Come True

📈 In 2026, customer expectations remain high, with a focus on proactive service, valuing time, and personalizing experiences. Trust is crucial, and AI self-service is gaining acceptance, though live agents remain necessary. Employees expect similar experiences to customers, and AI supports both groups. Companies should be transparent about AI's role and ensure seamless customer interactions. These trends, highlighted in Shep Hyken's Forbes column, emphasize blending human and AI interactions for optimal customer service.

TRYBE Integrates with TablePath to Streamline Dining, Spa and Leisure Bookings for Hotel Guests

📅 TRYBE and TablePath have partnered to streamline booking processes for hotels and spas, integrating live availability for dining, spa, leisure, and activities into TablePath's Guest Portal. This simplifies guest bookings and enhances their experience. TRYBE, a cloud-native operational solution, and TablePath, a restaurant reservation platform, now offer a unified, intuitive experience. Ricky Daniels, TRYBE Co-Founder, and Martin Poucher, TablePath Managing Director, emphasize the integration's benefits for operational efficiency and guest satisfaction.

3 min

Hyatt Regency Nha Trang Opens as the First Hyatt Hotel on Vietnam’s Vibrant South-Central Coast

🏨 Hyatt opened its first Hyatt-branded hotel in Nha Trang, Vietnam—a beach retreat located on Tran Phu Street. With 434 guestrooms designed by EDC INTERNATIONAL, guests enjoy ocean views and modern amenities. The hotel offers 8,428 sq ft of event space and diverse dining at Market Café, The Lounge, and Pool Bar. Its wellbeing facilities include Flo Spa, a fitness center, and family-friendly activities. Conveniently, it is 5 minutes from Nha Trang Train Station and 40 minutes from Cam Ranh International Airport.

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