Automatic - 10 Minutes News for Hoteliers - Page 28

4 min

Commercial Convergence: Why the Future Hotel Won’t Have a Sales, Marketing, or Revenue Department

🏨 Hotels are evolving from departmental silos into integrated ecosystems. The shift, known as commercial convergence, combines sales, marketing, and revenue into a unified experience, emphasizing data-driven collaboration. Advanced AI tools like CRMs and predictive analytics are key, while leaders transform into "Commercial Strategists" focusing on data and empathy. Success hinges on cultural unity and cross-functional teamwork, as hotels aim to enhance guest connection and long-term loyalty, rather than just increasing bookings.

8 min

2025: The Year Hospitality Embraced Its Hybrid Future

📈 2025 saw a shift in the hospitality industry, focusing on AI integration and guest experience. Accenture found 36% of active AI users view it as a "good friend." TikTok's hotel booking feature with Booking.com in August showed the merging of discovery and booking processes. Direct bookings are 10x more valuable for data generation. Hilton reported 452,000 volunteer hours under its sustainability initiative. F&B's prominence grew, and 90% of luxury travelers demand wellness beyond spa services.

4 min

Autograph Collection Hotels Debuts in the Philippines with The Farm at San Benito – A Sanctuary for Nurturing Growth

🌴 Autograph Collection debuts in the Philippines with The Farm at San Benito, Lipa, Batangas, spanning 52 hectares. Open for over 20 years, this wellness center offers 70 accommodations and five dining venues featuring farm-to-table cuisine. Signature programs include Pure Body Reset and Metabolic Reboot, utilizing evidence-based wellness. A team of doctors, therapists, and nutritionists provides personalized care. Guests earn Marriott Bonvoy points. With unique rituals, The Farm promotes holistic healing and rejuvenation.

2 min

Register Now for HOTEL & SHOP PLUS 2026 in Shanghai.

📅 March 31 to April 3, 2026, Shanghai New International Expo Center hosts Hotel & Shop Plus, Asia's premier hospitality trade fair. Expect 2,200+ exhibitors over 220,000+ sqm, with 130,000+ visitors. Key areas include AI, sustainability, and smart tech. Highlights: Hall E (smart hotels), Hall W (hotel supplies), Hall N1–N4 (cleaning tech), Hall N5 (smart home). New zones focus on sustainability and smart integration. Features: 80+ forums and events, including Design Week Shanghai.

2 min

Responsible Travel Begins with Responsible Details.

🛰 Since 2011, GCSTIMES, with centers in China, the US, UAE, France, and Australia, has delivered sustainable solutions globally, reaching over 140 countries and supporting 100,000 hospitality groups. They craft plant-based leather luggage tags offering customization and various textures. These tags, combining aesthetics and functionality, support brands in sustainable travel. Products are crafted from bio-based materials, ensuring elegance without environmental compromise, enabling responsible travel experiences.

5 min

Agentic Hospitality Names David Wiley VP of Sales to Accelerate AI-Native Distribution for Hoteliers in 2026

💻 David Wiley joins Agentic Hospitality as VP of Sales in Louisville, KY, to drive AI-native hotel distribution. Wiley brings 25 years of sales experience, including roles at Disney and Microsoft. AI is crucial for hotel visibility during travel discovery. Wiley aims to educate hoteliers on AI's importance, particularly for the upcoming 2026 shift. Agentic Hospitality offers infrastructure to connect hotels with AI platforms, ensuring direct bookings and profitability without intermediaries. The company collaborates with Google Cloud and other tech leaders.

2 min

Unlock an Unexpected Upgrade: Reframing Responsible Travel This Holiday Season

🌏 October 2025, New York City - The European Travel Commission launched the “Unlock an Unexpected Upgrade” campaign at the Skift Transatlantic Summit. This initiative promotes responsible travel by highlighting sustainable choices as enhancements. Travelers are encouraged to visit off-peak destinations such as Alsace, Slovenia's Lake Bohinj, and Portugal's Alentejo. Strategies include staying longer in one place and engaging with local culture. GCSTIMES, established in 2011, supports sustainable travel with operational centers in China, US, UAE, France, and Australia, serving over 140 countries.

1 min

Share Your Insights: The 2026 Profitability Playbook Survey

🏨 Otelier, Agilysys, and Sage invite you to the 2026 Hotel Operations Index study to enhance hotel efficiency. Participate in a 5-7 minute survey to improve data access and automation for over 10,000 hotels globally. Insights contribute to a comprehensive benchmark report. Otelier, with 30 years of experience, offers real-time financial and operational visibility for properties and global brands. Participants receive exclusive results and analysis.

IHG signs first Holiday Inn hotel in Nepal’s Sudurpashchim Province

🏨 IHG® will open a 115-key Holiday Inn in Dhangadhi, Nepal by Q1 2028. Located 8.5 km from Dhangadhi Airport, it will serve both business and leisure travelers near the India-Nepal border. The hotel will feature four dining outlets, versatile event spaces, a fitness center, and a pool. This marks IHG's entry into Nepal's Sudurpashchim Province, contributing to its existing 51 hotels in India and an 80-hotel pipeline.

3 min

Where Is the Hospitality Industry Headed in 2026?

💻 As 2026 nears, Agentic AI is set to lead hospitality industry discussions. Its adoption will rise, automating decisions and insights. However, the focus should remain on human connection, not just technology. A case of an airline loyalty downgrade highlights the risk of over-reliance on algorithms. Efficiency gained may result in lost loyalty. The challenge for 2026 is balancing tech with service, ensuring tech enables rather than replaces human interaction. Infor supports over 60,000 organizations globally.

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