Automatic - 10 Minutes News for Hoteliers - Page 40

2 min

Cross Hotels & Resorts and PT The Cube Group Sign Cross Bali Uluwatu in Prime Suluban Beach Location

🏖 Cross Hotels & Resorts, a subsidiary of Sono International, partners with PT The Cube Group to develop Cross Bali Uluwatu, a 120-key upper-upscale resort near Suluban Beach, Bali. The resort, featuring ocean views, aligns with their community-driven development and aims to enhance Indonesia's hospitality landscape. Focused on design, culture, and performance, the project reflects long-term value creation, strengthening Cross Hotels' presence in Indonesia. For more, visit cubebali.com.

5 min

The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership

📈 Horst Schulze, at the International Luxury Hotel Association event, emphasized true hospitality over hotel products. He highlighted the $2,000 Rule, empowering Ritz-Carlton staff to resolve guest issues, equating it to risk management for a customer worth $200,000. Schulze critiqued modern corporate culture, advocating for leadership over mere management. He views technology as a facilitator, not a replacement for human connection, urging the industry to prioritize dignity and human touch in luxury hospitality.

2 min

When Access Becomes an Experience: Ready to Unlock the Door with GCSTIMES Doll Key Cards?

💰 Since 2011, GCSTIMES has evolved into a global platform for sustainable solutions with operational centers in China, US, UAE, France, and Australia, and 14 subsidiaries worldwide. They support 100,000+ hospitality groups in 140+ countries in achieving sustainable goals. Their innovations include sustainable smart cards and creative key cards, emphasizing cultural heritage and low-carbon development. GCSTIMES integrates technology and sustainability, offering products like the doll key card that enhances guest experiences in hospitality.

2 min

Hotels as experience platforms

🎮 Atari Hotels plans to start construction on its flagship Phoenix property in late 2026, designing the hotel as an entertainment venue in Phoenix’s Roosevelt Row Arts District. The project, by Räkkhaus, will have fewer rooms, focusing on esports, gaming, concerts, and nightlife to drive revenue beyond lodging. This approach highlights a shift in urban hotels towards becoming experience platforms, relying on dining, retail, events, and gaming for a mixed-use revenue strategy.

2 min

Lead nurturing emerges as a critical growth lever for hotels

📈 Dec 18, 2025. Hotels are shifting focus to systematic follow-ups to convert demand into bookings. Lead nurturing using CRM systems is now critical, as guest decision paths are non-linear, involving multiple devices and channels. Automation enhances response speed, while personalized communication boosts conversion rates and revenue. Performance gains are measurable, but technology gaps can hinder success. Long-term relationships are strengthened through consistent post-stay communication, increasing guest loyalty and repeat business.

4 min

Mews product update helps hotels do more with leaner teams and tighter margins

📲 [London, 11 December 2025] Mews introduces a winter product update enhancing hotel operations. Efficiency boosts include a 24% improvement in front desk operations and a 31% reduction in manual errors. New tools automate billing, streamline financial processes, and improve revenue protection. Mews’ system, serving over 12,500 customers in 85+ countries, supports hotels with smarter tech integration and funding options, including €2 million accessed via YouLend. The update aims to help hotels manage tighter margins and staffing shortages more effectively.

4 min

Excellence Endowment Bolsters Senior Living Programing in Hospitality Management

📖 Penn State's School of Hospitality Management (SHM) launched the Discover Hospitality in Senior Living Excellence Endowment with $25,000 gifts from Liberty Lutheran and Waverly Heights. This fund supports senior living management programming, including the HM 306 course, guest speakers, and student field trips. Since 2010, the initiative has engaged students with senior living careers. Waverly Heights, founded in 1986, and Liberty Lutheran, established in 1991, are key partners. SHM was established in 1937 and is a leading institution in hospitality education.

2 min

Annua Signature Hotels Announces Gran Hotel Margalida

🏨 Opening in May 2026, Gran Hotel Margalida in Banyalbufar, Mallorca, will be ANNUA Signature Hotels' fifth Mediterranean destination. The hotel offers 29 ocean-facing rooms, a full spa, and unique dining experiences focusing on Mallorcan cuisine. Designed by architect Alvaro Onieva and interior designer Virginia Nieto, the venue provides a cinematic luxury experience, featuring sunsets, guided walks, and private sailings. The hotel is also a venue for weddings up to 150 guests.

Hilton Milwaukee Completes $42 Million Transformation

🏨 Hilton Milwaukee, originally opened in 1928, completed a $42 million renovation—the largest in Marcus Hotels & Resorts' history. The upgrade includes a refreshed lobby, 554 restyled rooms, and over 34,000 sq ft of meeting space, maintaining historic elegance while adding modern amenities. The hotel, a Milwaukee landmark, is centrally located near key attractions like the Baird Center and Fiserv Forum, offering diverse dining options and serving as the city's premier convention venue.

2 min

The “Oh Sh**” moment every Revenue Manager has had

📈 Revenue managers often face "oh shit" moments when projections falter, rates are misjudged, or market conditions shift unexpectedly. Key scenarios include misplaced confidence in rates or missed spikes in demand. Successful managers maintain emotional control, avoid panic, and strategically analyze issues. Fabian Bartnick emphasizes that effective revenue management involves decision-making without certainty and adapting quickly to changes. Experienced managers recover swiftly from these moments, distinguishing them from average managers.

Input your search keywords and press Enter.