Automatic - 10 Minutes News for Hoteliers - Page 75

5 min

Travel, trust and growth: the real lesson of the Sonder collapse

🚨 Sonder, founded in 2014, filed for Chapter 7 bankruptcy in November 2025. Rapid expansion led to thousands of units across cities, including New York and Dubai. The tech-driven, asset-light model relied on long-term leases with short-term funding, leading to a $2 billion SPAC valuation in 2022. As investor tolerance waned and interest rates rose, financial strain intensified. Guests faced sudden evictions, and refunds were complex. The collapse underscores broader industry issues of trust and sustainable growth.

3 min

We must restore the magic pact!

🏨 Investors correctly assess the turbulent real estate market, where hotels outperform other assets. Despite strong demand, new hotel supply struggles due to high debt costs, scarce land, and strict zoning. Greenfield projects face competition from faster conversions. Success lies in mixed-use developments and political stability. The hotel industry needs cooperation with local authorities and clear rules. Hospitality, a key economic driver, offers jobs and social connection, especially as Europe and France reshape urban centers.

6 min

Hotel Food and Beverage Thrives on People, Who Are the Best Investment

🏨 Longer hotel stays and group demand are rising as travelers seek experience-driven itineraries. The hospitality industry sees a 74% annual turnover, highlighting the need to redefine hotel food and beverage (F&B) roles as viable careers, not just temporary jobs. Investing in employee training, mentorship, and technology enhances service quality and guest experiences. Authentic programming like farm-to-table dining fosters personal connections, reflecting guests' values and enhancing loyalty. Prioritizing people and innovation remains key to exceeding guest expectations.

6 min

Hotel Guests Have Never Been More (Dis)Loyal, But Some Brands Get It

📖 In June 2025, the NYU International Hospitality Investment Forum in New York highlighted the rise in hotel loyalty memberships, reaching 675 million globally in 2024, with a 14.5% growth rate. Despite this, the increase reflects ease of enrollment rather than true brand loyalty. Factors like digital convenience and global travel expansion drive this trend. True loyalty stems from unique guest experiences, not enrollment numbers, as travelers increasingly prioritize brand experience over allegiance.

2 min

Four historic train stations reimagined as luxury hotels

🚆 St Pancras London, opened in 1873, inspired global railway architecture. Initially the Midland Grand Hotel, it had 300 rooms but only eight bathrooms. St Louis Union Station Hotel, opened in 1894, transformed into a 539-room hotel in 1985 after a $150m renovation. Tokyo Station, built in 1914, covers 182,000sq m near the Imperial Palace. Indianapolis Union Station pioneered the union station concept in 1853 and now features 26 Pullman carriages as rooms at Crowne Plaza.

2 min

How Auberge Collection Is Redefining Luxury Wellbeing

🎠 The global wellness tourism market is valued at over $650 billion, according to the Global Wellness Institute. By 2025, over 90% of luxury travelers will prioritize wellness offerings. Auberge Collection, a leader in luxury hospitality, has launched "The Joy of Wellbeing," reshaping its strategy to focus on awe, connection, excellence, and nurturing. This program, guided by experts like Gabby Bernstein, is implemented across locations from Napa Valley to Florence to enhance guests' holistic wellness experiences.

3 min

HVS Asia Pacific Hospitality Newsletter – Week Ending 21 November 2025

🏢 South Korea, 2024: Taekwang Industrial acquires Courtyard by Marriott Seoul Namdaemun from KT&G for KRW250 billion, equating to KRW625 million per key. The 400-key hotel, completed in 2016, covers 31,837 sqm and is eight minutes from Hoehyeon Station. Nippon REIT buys four Japan hotels, including three APA hotels and a Hotel Vista for JPY12.2 billion. In Australia, Singh Enterprises spent AUD14.7 million on Soho Brisbane Hotel and a church. Singapore’s Coliwoo and Macritchie acquired a property for SGD40 million to convert to co-living spaces. Cove acquires Casa Mia Coliving, adding 500 rooms to its portfolio.

2 min

Centara Hotels & Resorts and NUO International Forge Strategic Alliance to Drive Global Expansion

🏨 Centara Hotels & Resorts and NUO International Hotel Management Co., Ltd. signed a strategic Letter of Agreement in Beijing to develop their brands and expand internationally. The event, attended by executives like Mr. Thirayuth Chirathivat and Mr. Tyrone Tang Ming, highlights a two-way brand licensing model. They will introduce brands like "Jianguo" in Thailand and "Centara" in China, aiming for cross-border hospitality innovation by sharing resources and strategies in Southeast Asia.

2 min

GCSTIMES Launches Hotel Theme Upgrade Week to Transform Sustainable Essentials into a Cohesive Guest Experience

📅 Hotel Theme Upgrade Week is now underway, offering hotels a chance to enhance their guest experience with custom, sustainable products like key cards and table signs. Starting from 2011, GCSTIMES has evolved into a global leader in sustainable solutions, with operations in China, the US, UAE, France, and Australia, reaching over 140 countries. With no fees or obligations, hotels receive a customized theme proposal and demo, designed to reflect their unique brand identity.

2 min

Hotels rethink pricing around total guest value

💸 Nov 24, 2025, hotels worldwide are shifting focus from merely filling rooms to maximizing total guest value and ancillary spending. Revenue managers now use diverse data sources, such as airline searches and spa bookings, to inform pricing strategies. This change elevates revenue managers to strategic roles collaborating across marketing, sales, and operations. Integrated data systems support this evolution, replacing manual forecasts with advanced analytics and machine learning for holistic revenue management. Read more on this transformation at Skift.

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