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🏨 At the 30th Hospitality Operator Forum, attendees will hear from speakers like Federico Gonzales Tejera, CEO of Louvre Hotel Group, and Alban Ruggiero, CEO of JOST, on June 12th at the InterContinental Paris le Grand. Louvre Hotel Group has been undergoing transformation for nearly 2 years. JOST, a brand mixing modern accommodations with social spaces, is expanding with a new establishment in Lille, supported by Turenne Capital's Benjamin Altaras.

🏖 Meliá Hotels International, with Maria Zarraluqui as Global Development VP, prioritizes leisure destinations with a strategic presence in Southern Europe, the Balkans, and the Americas. The company boasts 3,200 keys across 21 hotels in Albania and plans for expansion in Croatia, Bulgaria, and Latin America, including Buenos Aires. They maintain a sustainable, quality-focused expansion with long-term partnerships, such as a 40-year collaboration in Bali. Asset distribution in their portfolio is 14-16% owned, 30% leased, and the majority managed or franchised. Meliá empowers women through training, mentoring, and leadership opportunities, with sustainability being a strategic priority for over a decade. Recent expansions include new hotels in Malta, Lisbon, Mallorca, Costa Brava, Punta Cana, Vietnam, Southeast Asia, Pattaya, and Bali, along with a significant presence in the Middle East, including five hotels in Riyadh. The development team comprises around 25 global professionals, including 20 developers.

🏡 Iberostar Hotels & Resorts, led by Chief Commercial Officer Finn Ackermann, expands with new openings in Aruba and Tunisia and targets Asia and Africa for future growth. The hospitality brand opened in Aruba before Christmas and plans two more hotels there. In Miami, two hotels launched under the Waves segment mark a return to the U.S. after a two-year hiatus. The Europe expansion includes the Iberostar Selection Es Trenc in Mallorca with 145 rooms. Growth in Tunisia results in eight hotels, up from five three years ago. Ackermann highlights selective expansion without pressure for numerical growth. Iberostar's sustainability efforts include eliminating single-use plastics, reducing waste to landfill by 56% in 2023, responsibly sourcing 90% of seafood globally, and setting a carbon neutrality target for 2030. The brand also focuses on employee well-being, filling 24.4% of job vacancies internally in 2023, and training over 200 young professionals by the end of 2024. Revenue in the last year reached €2,180 million, an 8% increase, with plans to invest €210 million in new hotels and asset transformation by 2025.

🏨 Radisson Hotel Group introduces an immersive customer journey with personalization and sustainability, reshaping hotel booking experiences. Mario Manfuro, Senior Director, initiated the tech-based approach in response to the Covid19 crisis. Technologies include virtual tours with AI, 3D hotel replicas, and multilingual avatars. Results show an 18% conversion rate increase, 12% upsell rate, 279% more clicks, and 68% lower bounce rates. David Allan, Cluster General Manager, reports improved lead conversion and customer feedback. By 2025, RHG aims to equip over 100 properties with these technologies.