George Seli - 10 Minutes News for Hoteliers

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9 min

Development Focus: Hilton’s Bill Fortier Has Been a Catalyst for Franchise Growth and Ownership Opportunities

🏨 Bill Fortier, with Hilton for nearly 30 years, led 400-500 hotel additions annually and launched 14 brands since 2009. He retires in 2026, focusing on family and casual industry involvement. Fortier tackled major crises like 9/11 and COVID-19 by fostering unity and seizing opportunities. He supported diversity in ownership through initiatives like Hilton’s Unlocking Doors. Fortier aims to expand hotel ownership among Hispanic and African American communities, leveraging partnerships like Bridge by Foro for financing.

3 min

Marriott Bonvoy Launches Outdoor Collection and Digital Platform Catering to Adventure Travelers

🏖️ This fall, Marriott Bonvoy launched a new digital platform called Marriott Bonvoy Outdoors, connecting travelers with over 450 hotels and 50,000 Homes & Villas. It supports activities like glamping, hiking, and surfing. 75% of Marriott Bonvoy members took an outdoor trip last year, with 80% wanting more. The brand introduced Postcard Cabins and Trailborn Hotels, offering unique stays in the U.S. A promotional challenge with Dylan Efron awarded 10,000 points to the first 50 participants.

7 min

A Key Ingredient: Management Company Leaders Share Approaches to F&B Sustainability

🍳 Remington and Meyer Jabara Hotels are integrating sustainability into kitchen operations. Remington's green practices save 3-5% on food costs, while Concord Hospitality achieves 1-2% savings. Sustainable sourcing and partnerships, such as with Avendra, enhance F&B efficiency and reduce costs. Food waste tracking with tech like BioGreen 360 and manual logs cut excess. Equipment upgrades, like low-water dishwashers and ENERGY STAR appliances, minimize resource use. Staff training emphasizes sustainability, improving efficiency and morale.

5 min

On Point: Point-of-Sale Systems Have Evolved Into Strategic Tools

📱 Rohith Kori and Ryan King highlight the evolution of POS (point of sale) systems in hotels, now central to guest experiences beyond transactions. Integrated with cloud technology, these systems connect with hotel platforms for real-time data access, enabling personalized guest services. Modern POS systems offer scalability, flexibility, and extensibility across property types, enhancing efficiency and guest satisfaction. Future advancements may include AI-driven personalized recommendations and augmented reality features. Ensuring resiliency and intuitive interfaces remains crucial for operational continuity and guest engagement.

2 min

Making the Most of Space: From Multiuse Lobbies to Oversized Fitness Centers

🏨 Hotel designers are embracing multifunctional spaces to cater to bleisure needs. Molly Forman from //3877 notes evolving lobbies now blend work, socializing, and relaxation, with work functions moving to lobby co-working areas. At The Talbott in Chicago, the lobby transforms into intimate spaces. The AC Hotel Arlington in Virginia features a fitness center over double the size required by Marriott, aiming to attract high-profile guests. Flexibility and revenue drive these design trends across brands and locations.

4 min

Wyndham’s Partnership With Grubhub Brings Added Value to Both Guests and Franchisees

💰 July 17, 2025, Wyndham Hotels & Resorts partnered with Grubhub across nearly 6,000 U.S. hotels, spanning 20 brands. The collaboration offers delivery with no fees using Grubhub's app or QR codes. Franchisees without full-service restaurants were quick to adopt, seeing improved guest satisfaction and repeat business. The tie-up provides a six-month free Grubhub+ membership. Implementation involved seamless geofencing by Grubhub. Wyndham tracks usage to drive repeat stays and differentiate its brands.

2 min

Serving Up Americana: Recreation at Moxy NYC Downtown

🎲 In August, Recreation at Moxy NYC Downtown, located in Manhattan's Financial District, unveiled a redesigned space. Originally crafted by Stonehill Taylor, the refresh incorporates American walnut finishes and mid-century design elements. Led by Heather Maloney of Definition Design BK, the redesign emphasizes historical authenticity with custom furnishings by Workshop Hospitality. Recreation now offers updated menus featuring mini martini pairings and boxed sushi, enhancing the vintage sports club atmosphere.

6 min

In Lockstep With the Latest Tech: Insights on Advancements and Trends in Guestroom Locks

🚪 Wireless technology is revolutionizing hotel door locks, enhancing security and guest convenience. In June, Resorts World Las Vegas shifted from BLE to NFC for room keys, boosting guest usage from 15% to 44%. NFC keys, integrated with Apple Wallet, offer seamless room access. Online locks, though pricier, provide data for security and energy management. Innovations include modular lock updates and battery-free options. Design trends favor sleek, customizable locks that blend with hotel aesthetics, aligning with a property’s design vision.

4 min

Crafting an Identity: Leading Designers on Imbuing a Hotel With Narrative and Sense of Place

🏨 Kellie Sirna and Studio 11 Design reimagined The Talbott hotel in Chicago's Gold Coast, which joined Marriott's Autograph Collection in May. The redesign features a fictitious character with a global travel theme. Bishop’s Lodge in Santa Fe, revamped by ROAM Interior Design, highlights Native American traditions using local artisans. Natalie Smith notes a shift towards "quiet luxury." Effective hotel design involves collaboration across designers, owners, brands, and procurement teams to align goals and manage budgets.

2 min

‘Love Letter’ to the California Desert: Living Room at Hotel Wren

🏨 Opened in March 2025 in Twentynine Palms, California, Hotel Wren is a reimagined 1940s lodge near Joshua Tree National Park. Owner Jessica Pell, founder of Manola Studio, preserved the 12-room property's historic character while adding elements like hand-painted tiles and a desert-inspired color scheme. Guests often come from Los Angeles, driving 2.5 hours. The hotel offers vintage deadstock fabrics, hand-picked decor, curated readings on nature, and custom millwork by Nik Gelormino. A mural by Kim Swift adorns the space.

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