A Farewell to Hospitality: Leaving the Industry After Over 25 Years
🏨 Over 25 years in the hospitality industry, a professional has worked in Geneva, New York, São Paulo, Rio de Janeiro, Cape Town, and Lisbon, managing from 5-star properties to 3-star hotels. Key hospitality tenets include creating guest experiences through anticipation and thoughtful actions, even under backstage chaos. Examples include saving guests from rain with an umbrella or enhancing dinners through personal connections. Empowering staff to take sensible actions and taking ownership in times of crisis are highlighted as leadership strategies. The article underscores the unpredictable nature of hospitality with amusing anecdotes, emphasizing the importance of maintaining a calm guest experience amidst chaos. Hospitality is portrayed as an art of making people feel special, suggesting that the industry's unpredictable and chaotic nature is what makes it both challenging and rewarding.
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