Gyan Gaurav

🔔 IHG Hotels & Resorts implemented Genesys Cloud to enhance guest services and unify global call center operations, with features like booking in Rome, extra pillows in Paris, or room upgrades in Kyoto. Executing one of its largest transformations, IHG migrated thousands of agents and toll-free numbers across eight global sites without downtime. The advanced Genesys Cloud platform includes AI capabilities, voice and digital channels, workforce engagement, and intelligent routing to optimize operations and improve guest interactions.

📈 SOCi's 2025 Consumer Behavior Index reveals 83% of consumers still use traditional search engines, but social media (73%), navigation apps (58%), review sites (19%), and AI tools (19%) are diversifying search habits. Traditional search impressions have dropped 10% year-over-year. Gen Z averages 3.6 platforms before making purchase decisions, favoring Instagram and TikTok over Google for local searches. Gartner predicts a 25% drop in search demand by 2026, with current trends aligning with this projection. Multi-location brands risk losing visibility unless they adapt to the fragmented search landscape.

🏡 Hospitable, a property management software, announces its dynamic pricing tool to assist hosts and property managers in increasing revenue and automating rate settings. The tool, a PMS industry first for being built-in with no extra cost, responds to real-time market trends and offers hyperlocal pricing recommendations. The launch addresses the issue that 57.2% of hosts struggle with occupancy goals, and 28.9% find managing pricing challenging. Hospitable offers a 30-day pricing trend preview, and for the first month post-launch, users can access 24 months of insights. CEO Pierre-Camille Hamana highlights the tool's ability to set smarter rates and provide market visibility without extra fees or integrations. The tool is available for all Hospitable customers across Host, Professional or Mogul plans. The full industry report with 2025 host insights is slated for release next week. Hospitable, founded in 2016, has expanded from a PMS to a comprehensive solution, including AI-powered guest messaging and direct booking website management.

💻 Noida, 30th October 2025: RateGain partners with FLYR Hospitality to globally offer AI-powered SaaS products, including Navigator. This alliance provides real-time rate intelligence and insights for hotels worldwide. RateGain serves 3,200+ customers across 100+ countries, collaborating with top hotel chains and travel agents. FLYR focuses on AI-driven revenue management. This collaboration enhances pricing decisions and operational efficiency in the hospitality sector. Andrew Rubinacci and Toby March are key spokespeople.