Holly Joint

🏨 At a five-star hotel spa, the initial customer experience falters with visible cables behind a Lenovo monitor. Despite the spa’s beautiful ambiance, this oversight highlights a lack of customer-centric design. Staff have not experienced the customer journey fully, focusing on individual moments rather than seamless continuity. In a luxury setting, the visual impression at reception is crucial. This serves as a reminder of the importance of holistic customer experience design. #experience #customer #hotel