HOTELSMag.com - 10 Minutes News for Hoteliers - Page 10

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3 min

You can’t take the view, but you can take the shampoo

🛌 Fairmont, Ritz-Carlton, Waldorf Astoria, and Le Méridien have partnered with luxury skincare brands like Le Labo, Diptyque, Aesop, and Malin+Goetz in recent years. New York and California laws phasing out single-use toiletries promote wall-mounted dispensers as a branding opportunity. Hotel-branded skincare enhances guest experience and generates revenue, creating memorable take-home souvenirs and emotional connections. This transition from scent to skincare as sensory branding emphasizes hotels' focus on intimate, high-quality guest interactions.

4 min

Redefining hospitality customer service: Automation and AI as tools to enhance leadership

📈 Hospitality industry leaders face challenges during seasonal surges, when increased bookings lead to higher stress and burnout among customer service agents. Real-time automation helps by adapting workloads, offering breaks, and providing coaching. AI tools flag early burnout signs, allowing interventions. Leadership should prioritize employee well-being, use technology empathetically, and maintain transparent communication. Investing in adaptable tech and people-first strategies ensures employee well-being and customer satisfaction, ultimately safeguarding brand reputation.

4 min

Hey, Yo!: How the new YOTEL chief is steering the hotel innovator into the next era.

🛣 YOTEL, founded by Simon Woodroffe in 2007, opened its first hotel at Gatwick Airport. As of today, YOTEL operates 23 hotels globally, aiming for 15,000 rooms by 2030. Phil Andreopoulos, formerly of Marriott, is the new CEO. Supported by majority owner Al-Bahar Group, YOTEL focuses on innovation, tech, and strategic growth. Challenges include rising costs and labor shortages, while YOTEL leverages smart design and automation to adapt and thrive.

2 min

Ennismore to open all-inclusive resort in Ras Al Khaimah

🏝 Ennismore will open SO/ Ras Al Khaimah in November 2025, marking its first all-inclusive resort outside Europe and the first lifestyle hotel in the Emirate capital. Located along the emirate's coastline, the resort will offer 257 rooms and suites with sea views and five dining concepts. Positioned on Al Marjan Island, the resort aims to attract 3.5 million annual visitors by 2030. In 2024, Ras Al Khaimah recorded 1.28 million overnight visitors, up 12% in tourism revenue.

4 min

How luxury hotel brands can unlock experiences that create lasting connection

🏨 In 2025, the luxury hotel market is projected to grow to $171.05 billion, up from $154.32 billion in 2024. Sofitel revamped its brand identity in late 2023, boosting website traffic by over 600% and social media engagement by 9%. Aman Resorts focuses on privacy, cultural authenticity, and ultra-luxury minimalism, appealing to high-net-worth travelers through local designs and personalized service. For hotels, creating emotional connections and authentic experiences is crucial for guest satisfaction and brand loyalty.

5 min

Hotel debt markets have maintain strong liquidity through 2025. Here’s how to sustain the momentum going into 2026.

🏨 Hotel loan originations hit $27 billion in H1 2025. With $114 billion in hotel loans maturing by 2027, the financing landscape remains active. Despite decelerated RevPAR growth, luxury hotels rose by 24.1% while economy segments fell by 1.2% against 2019. Floating-rate loans dominate assets in transition; $26 billion in loans mature in 2025 alone. Revenue is expected to grow by 1-1.5% in 2026, bolstered by ADR increases and World Cup events.

2 min

Meliá to manage Leo Messi’s MiM Hotels

🏨 Meliá Hotels International will manage MiM Hotels, owned by Leo Messi, starting November 1. MiM’s six hotels in Spain and Andorra will join The Meliá Collection, maintaining their identity while benefiting from Meliá’s systems. The portfolio includes locations in Sitges, Sotogrande, Mallorca, Ibiza, Baqueira Beret, and Andorra. MiM Hotels focus on sustainability and wellness, featuring designs by Luis Bustamante and Lázaro Rosa-Violán, with dining by chef Nandu Jubany. All properties have LEED certification.

2 min

Patrick Short joins TPG Hotels as president and COO

🏨 Patrick Short has been appointed as president & COO of TPG Hotels & Resorts. He will lead operations at the national headquarters in McKinney, TX. With 30+ years in hospitality, Short previously expanded Peachtree Hospitality from 27 to 100 hotels. He has experience with over 25 brands and held roles at Kinseth and CSM Corporation. Robert Leven of Procaccianti Companies praised Short's leadership as TPG plans further expansion.

2 min

Signia by Hilton Savannah breaks ground

📌 Savannah Convention Center Authority and Hilton have started construction on the 444-room Signia by Hilton Savannah, set to open in mid-2028. This hotel, located on Savannah's riverfront campus, will be the headquarters for the Savannah Convention Center. The project boasts over 34,000 square feet of meeting space, a 13,000-square-foot ballroom, and five food and beverage outlets. It highlights Hilton's expanding presence, following the 2024 opening of Signia by Hilton Atlanta.

1 min

Fordham launches hospitality program

🏨 Fordham School of Professional and Continuing Studies, part of Fordham Real Estate Institute, launches a new hospitality program in 2025. The program includes a Master of Science in Hospitality, advanced certificates in Hotel Management, and Hospitality Investment and Development. It kicks off with the “Business of Hospitality” series on November 4, 2025, featuring leaders from MCR Hotels, Highgate, Marriott, and Colliers. The initiative prepares students for leadership roles through degrees, certificates, and industry panels.

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