HOTELSMag.com - 10 Minutes News for Hoteliers - Page 51

2 min

Hilton’s Phil Cordell to hang up his boots

🔔 Phil Cordell, after 40 years at Hilton, will retire and become an advisor from July. Kevin Osterhaus succeeds him, overseeing Canopy, Curio Collection, Graduate, Motto, Tapestry Collection, and Tempo brands after Hilton's acquisition of Graduate Hotels in March. Cordell started as a bellman, became general manager of the second Hampton Hotel in 1983, and grew the brand to over 2,300 hotels in 29 countries. This year, Hampton celebrates its 40th anniversary and opens its 3,000th hotel. Spark, launched in January 2023, opened its first hotel in October in Mystic, Conn. Cordell also helped create Hilton CleanStay during the pandemic.

4 min

From pods to specialty, a hotel’s coffee service can make or break the guest experience.

☕ Hotel guests now expect barista-quality coffee, with 75% rating in-room coffee as poor or average, per a UCC Coffee survey. 30% would not return to a hotel due to poor coffee quality. Four Seasons Resort Hualalai in Hawaii offers a choice of soy, almond, coconut, and oat milk, highlighting the importance of variety, including non-dairy options. Outrigger Kona Resort & Spa emphasizes alternative methods like pour-over travel packs to maintain quality. Automation and advanced machine technology, such as Schaerer's 'Twin Milk System', are employed to meet high guest expectations and provide convenience for staff. Regular cleaning and calibration of coffee machines are essential to prevent failures and ensure optimal brewing. Sustainability practices include recycling coffee grounds for compost, as done by Outrigger Kona Resort.

2 min

Briefs: Archer Hotel Collection grows Virginia footprint; Vignette Collection signs in Kazakhstan

🏨 Archer Hotel Collection added its third D.C. metro area boutique hotel, Archer Hotel Old Town Alexandria, formerly Lorien Hotel & Spa, in Alexandria, Virginia. The hotel features 107 rooms, 15 suites, and amenities like a fitness studio and is celebrating its 10th anniversary. IHG's Vignette Collection is set to open its first Kazakhstan property in Almaty by the first half of 2027, with three currently in Europe and a global total of 12, plus 23 more planned. Home2 Suites began construction on its 107-room property in Kalispell, Montana, marking The Hotel Group’s 40th anniversary and its second Montana hotel. Marcus & Millichap brokered the sale of the TownePlace Suites and Fairfield Inn & Suites Dallas Downtown, a 274-room dual-branded hotel, to Lowen Hospitality and Vashee & Associates; financial details remain undisclosed.

2 min

Hilton adds nearly 400 SLH boutique hotels to its global portfolio

🏡 Hilton expanded its luxury portfolio to approximately 400 boutique hotels by adding Small Luxury Hotels of the World (SLH). Hilton Honors members can earn and redeem points at participating SLH properties, which can now be booked on Hilton's platforms. Notable SLH hotels include Hermitage Bay in Antigua and Barbuda, Lanson Place in Hong Kong, and Nobu Hotel Marbella in Spain. Recently, Hilton also acquired Graduate Hotels for $210 million and partnered with outdoor hospitality brand AutoCamp, strengthening its market presence.

4 min

How the Shinola Hotel became a centerpiece of the Detroit revival

🏠 Since 2011, Bedrock has invested $3.5 billion in over 140 properties in Detroit and Cleveland. The Shinola Hotel in Detroit, named after a luxury goods retailer, celebrated its fifth anniversary in June. The 2024 NFL Draft in late April brought over 775,000 visitors to Detroit. The Shinola Hotel features 129 rooms with 54 unique room types and played a significant role in changing Detroit’s narrative. Tom Kartsotis and Dan Gilbert were the hotel's first investors, placing it in the former Singer Sewing Machine headquarters. The hotel, designed by Gachot Studios, includes touches like Shinola Navy Blue paint and distinct shower fixtures. Nearby Parker’s Alley offers local shopping and was once home to a "Shark Tank" success story, The Lip Bar. Detroit continues to grow with Roost Detroit being listed in Travel & Leisure’s “Top 100 New Hotels of 2024,” and plans for a new General Motors headquarters underway.

2 min

Spain’s Room Mate acquires Staying Valencia

🏨 Room Mate Hospitality & Leisure acquired Staying Valencia's 10 boutique hotels and aparthotels in Spain's Valencia, expanding its portfolio to 32 properties across Spain, Italy, the Netherlands, the U.K., and Turkey. Advisors included Clifford Chance, Perez Llorca, JLL, PwC, Arcadis, and JJL. The acquisition follows Room Mate's purchase of The Lime Tree Hotel in London (November 2023) and the opening of Palazzo Dei Fiori in Venice. Post-acquisition by TPG Angelo Gordon and Westmont Hospitality in July 2022, Room Mate targets an EBITDA of €40 million ($43.33 million) by 2025.

2 min

U.S. hotels add 700 jobs in June, labor shortage continues: AHLA

🏨 U.S. hotels added 700 jobs in June, yet industry employment is still 196,000 less than pre-pandemic levels at nearly 1.92 million. Average hotel wages rose 26% since the pandemic, outpacing the general economy's increase of 22.2%. With 8.1 million job openings in the U.S. as of May and only 6.6 million unemployed, AHLA seeks to address workforce shortages by advocating for increased H-2B visas and supportive legislation like the Closing the Workforce Gap Act of 2024, the HIRE Act, and the Asylum Seeker Work Authorization Act.

7 min

BWH Hotels’ latest marketing campaign is an authentic look at vacationing—warts and all. That was the point.

🏡 The BWH Hotels' "Life's a Trip" campaign, led by SVP and CMO Joelle Park, features a cover of The Band's 1968 hit "The Weight" by Canadian folk singer Abigail Lapell. Best Western, part of the 18-brand BWH portfolio, is the focal point of the campaign, which emphasizes authentic experiences over a broad brand showcase. Emotive storytelling and regional relevance are key strategies, with targeted marketing across various platforms including Food Network, Discovery Channel, streaming services, and social media. Focus group studies showed 84% brand recall, indicating the effectiveness of the campaign's emotional and cinematic approach.

3 min

Luxury travel in Asia Pac drives travel & tourism growth

🌍 Asia Pacific's travel market is expected to reach $689.5 billion by 2030, with a 6% CAGR from 2019-2030. Luxury travel is significant, with 68% of Southeast Asian travelers planning to spend more in the next year. Indians lead with 89% planning increased travel spend, favoring travel within Asia Pacific. An average of six leisure trips is expected in the next 12 months, with Australia being the top destination (46%). Fine dining influences 81% of HNW individuals' hotel choices. India is predicted to be the third-largest domestic and fifth-largest outbound market by 2027. Hilton's DoubleTree has surpassed 100 hotels in Asia Pacific, with 80 more planned. Radisson Hotel Group has added 10 new properties in India, reaching over 180 hotels in operation or development.

2 min

Briefs: NH Collection arrives in Thailand; Curator adds to portfolio

🏕 Minor Hotels rebrands Peace Resort Samui to NH Collection Samui, the first NH Collection in Thailand, opening January 1, 2025. The resort, founded by the Pupaiboon family in 1977, is located on Bophut Beach, Koh Samui, 400m from Anantara Bophut Koh Samui Resort, featuring 122 rooms including deluxe rooms, bungalows, and villas, some with private pools and beach access. Amenities include an all-day restaurant, lounge, fitness, water sports, kids’ area, retail shop, and event spaces. Curator Hotel & Resort Collection adds four U.S. properties including 73-key Quirk Richmond, 109-room Albert Hotel, The Ozarker Lodge, and 510-room Ascent on Main. Hotel Anna & Bel will open on August 7 in Philadelphia with 50 rooms, a restaurant, pool courtyard, wellness facilities, fitness center, and Caletta bar. ENVI Lodges opens ENVI Sisini Serengeti in Tanzania with 11 luxury tents/villas and plans two more properties by 2025.

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