Jennifer Connell

🏝️✨ After 15+ years in hospitality across Europe and Asia, I've developed five essential rules. Leading from the floor ensures proactive management, while training is prioritized over mere correction. The guest journey is meticulously optimized, and financial metrics are analyzed daily for informed decision-making. Finally, maintaining strong company culture is crucial, as one toxic hire can outweigh marketing efforts. These strategies have driven revenue growth and the success of launching new venues with teams of over 400.