Josiah Mackenzie

📚 Sarah Dinger, Executive VP of Franchise Operations at My Place Hotels, highlights the impact of training and development on guest satisfaction and business growth. Her team employs a dedicated group to visit properties regularly, ensuring consistent quality and excellence. Investing in people fosters guest loyalty and long-term success. This innovative approach benefits the business and those it serves, underscoring the importance of continuous development in the hospitality industry.

🏨 Sarah highlights the importance of team empowerment in building a successful brand. She emphasizes collaboration, relationships, and focusing on guest experiences, stating that clean, comfortable rooms, and good guest experiences are crucial for hospitality. This philosophy originates from Ron, the founder of Super 8. Josiah notes the connection between marketing and operations, with Sarah, formerly a director of marketing, asserting that brand success depends on people, culture, and interactions, not solely on marketing activities.

🏨 Sarah started with My Place in 2012 as the first employee, working alongside founders Ron and Ryan Rivett. The company, with over 40 years of hospitality experience, opened its first property in Dickinson, North Dakota, followed by Minot, ND and Cheyenne, WY. My Place's mission is rooted in "welcome, build, and serve," emphasizing authentic guest interactions and adaptable best practices. Training and connecting with front-line staff are prioritized to ensure exceptional service. Sarah highlights the importance of genuine human connection in hospitality.