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Josiah Mackenzie

1092 posts
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What It Really Takes to Scale Hospitality: Culture and Leadership Lessons One Year After Our Blockbuster Deal – Rob Blood, Lark

📖 Rob Blood, Founder of Lark, revisits the company’s growth a year after its major deal with Life House. This episode centers on scaling hospitality, overcoming integration hurdles, and building culture under pressure. Emphasizing the operationalization of values, it highlights the role of storytelling in establishing identity and what leadership qualities are crucial amid complexity.
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“If We’re Not Using Technology, We’re Done”: A CEO’s Wake-Up Call for Hospitality – Agnelo Fernandes, Cote Hospitality

💻 Agnelo Fernandes, CEO of Cote Hospitality, shares insights from a recent trip to Northern California on the evolving role of technology in the hospitality industry. He emphasizes the critical shift towards AI-driven personalization and its impact on operational efficiency. With financial and operational pressures, there's a need to rethink labor and data strategies. This discussion highlights the non-negotiable aspects of adapting to rising expectations and tighter margins for industry leaders.
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What Our “52 Games a Year” Mindset Reveals About Leading Performance in Hospitality – Agnelo Fernandes, Cote Hospitality

🏨 Agnelo Fernandes, CEO of Cote Hospitality, discusses the challenges in the current hospitality industry due to flattening demand and rising costs. He highlights that labor conditions won’t normalize soon and stresses the importance of simplicity and adaptability for competitive advantage. Agnelo introduces the “52 Games a Year” mindset, viewing performance as a series of wins and losses. This people-first approach helps drive sustainable performance while preserving the essence of hospitality.
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How Hospitality Gave Me the Resilience to Fight Cancer – Craig Poole

🏨 Craig Poole shares insights from his extensive hospitality career, emphasizing resilience and mindset during his cancer battle. He highlights leadership values like gratitude, selflessness, adaptability, and compassion. Craig discusses the importance of "being behind" those you lead and how his philosophy has deepened through illness. This episode focuses on how hospitality equips individuals to meet life's challenges with strength and service.
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Inside the Q3 2025 Labor Report: Trends, Operator Insights, and What To Do Next [Sponsor Bonus]

📊 In 2025, hotel labor dynamics saw significant shifts. Wages, headcount, and overtime were examined, with overtime cut by 50% through strategic tools and housekeeping training. Peter’s Playbook emphasized part-time hiring, cross-training, and flexibility. Department-level productivity improvements focused on guest services, housekeeping, and management. Wage growth and labor cost per occupied room varied by role, with overtime trends signaling future labor strategies for 2026. Aligning labor with real-time demand became crucial.
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Why Most Hospitality Tech Isn’t Delivering, and What I’ve Found Actually Works – Matthew Bell, Mollie’s

💻 Danica Smith interviews Matthew Bell, Managing Director at Mollie's, discussing underperforming digital initiatives in hotels. Bell cites misaligned goals, over-engineered projects, and lack of value metrics as key issues. He advocates for an incremental, guest-led approach and highlights the importance of personal devices, identity, and authentication in shaping future guest experiences. This conversation provides hospitality leaders with a framework for tech stack evaluation, focusing on impactful results.
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Gratitude in a Hard Year: The Bright Spots in Hospitality (And What I’m Grateful For) – Josiah Mackenzie

🍴 Josiah Mackenzie, founder of Hospitality Daily, reflects on the hospitality industry's resilience during Thanksgiving. In 2025, operators protected profits, respected on-property teams, and leveraged technology effectively. He emphasizes the sector's leadership, culture, and operational fundamentals in overcoming challenges. Josiah thanks collaborators, contributors, and listeners for their support and learning this year. The episode encourages turning insights into action to benefit businesses and communities. Music by Clay Bassford of Bespoke Sound accompanies the show.
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The Starfish Principle: How Hospitality Scales Through Agility, Autonomy & A Clear North Star – Matthew Bell, Mollie’s

🏨 Managing Director Matthew Bell of Mollie's discusses scaling hospitality brands with Danica Smith, focusing on maintaining soul and energy. The "starfish principle" emphasizes cross-functional teams for improved guest experience and faster decision-making. Clear vision and strategic frameworks are key for team autonomy. Formerly, Bell served as Chief Hotel Operations Officer at citizenM.
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