Josiah Mackenzie

🏖️ 2025, the French Riviera: Billy of Beaumier emphasizes guest experience evolution over two decades. Hotels must allow guests to craft personal experiences without prescription. At Les Roches Rouges, flexibility in service is key, accommodating diverse guest needs. The focus is on staff happiness, as it directly influences guest experiences. A notable past shortfall was a rigid arrival process in Mauritius. Unexpected, genuine gestures, like a staff member playing football with a child, create memorable moments.

🏨 Billy, CEO of Beaumier Hotels, blends design-driven thinking and local culture in boutique hospitality across Europe. He has a history with iconic luxury hotels in France, Switzerland, and Italy, and built the Lore Group, growing from 1 to 1,500 staff in a decade. Recently, Billy managed Eden Hotels in the Netherlands. Currently in Provence, Billy emphasizes guest experiences and a culture valuing feedback from young staff, key to enhancing hotel stays and addressing post-COVID staffing challenges.

🏨 May 22, 2025, Kevin Kelleher, a former hotel leader and current account manager at Actabl, shared insights on the Hospitality Daily Podcast about hotel pre-opening and opening processes. His essential playbook aims to help avoid costly mistakes during these crucial phases. Check out the full episode for more expert advice on successful hotel launches.

📚 May 21, 2025 - Kevin Kelleher, a former hotel leader, now an account manager at Actabl, reveals insights on leadership in the Hospitality Daily Podcast. His discussion focuses on how excessive hard work can sometimes hinder leadership effectiveness in the hospitality industry.