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Josiah Mackenzie

1093 posts

Control What You Can: How Top Hoteliers Are Navigating Chaos in 2025 (Hunter Hotel Investment Conference Insights) – Josiah Mackenzie

🏨 Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shared insights from the Hunter Hotel Investment Conference on the economic environment in 2025. Strategies for hoteliers to thrive amid economic uncertainty and market volatility were discussed, focusing on controllable factors, understanding the economy, long-term opportunities, maximizing revenue and profits, and the impact of persistent inflation. March 24, 2025, marked the date of these essential takeaways for the hospitality industry.
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  • 1 min

Why Staying in One Company Can Actually Accelerate Your Hospitality Career – Sara Masterson, Olympia Hospitality

🏩 Sara Masterson, President of Olympia Hospitality, discusses the benefits of staying with one company for career acceleration in the hospitality industry. The podcast was released on March 20, 2025. The source of the content is the "Hospitality Daily Podcast" and the episode can be found at https://podcast.hospitalitydaily.com/sara-masterson-tenure/. The website features various meta tags for SEO and sharing, as well as links to CSS and font resources. Additionally, icons for the site are provided in multiple sizes and formats.
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Learning, Leading, and Letting Go: Sara Masterson’s Approach to Hospitality Leadership

🏩 Sara Masterson, President of Olympia Hospitality, was featured on March 19, 2025, sharing her insights on hospitality leadership with host Nancy Mend. The discussion was part of the Hospitality Daily Podcast, providing perspectives on growth and leadership within the industry. The episode, along with others, is available on the Hospitality Daily Podcast website and other platforms hosting the series.
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  • 4 min

Mastering Hotel Onboarding: Olympia’s People-First Strategy for Seamless Transitions – Sara Masterson, Olympia Hospitality

🔔 Sara Masterson, President of Olympia Hospitality, discusses onboarding four new hotels set for April 1st, focusing on seamless transition for field teams. Olympia's brand, encompassing Marriott, Hilton, Choice, Hyatt, and independent hotels, prioritizes culture and owner expectations over promoting its own brand. Sara emphasizes the importance of staff experience and transparency to uphold hospitality standards 24/7, 365 days a year.
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  • 17 min

Why Real-Time Operations Will Define Success in Hospitality – Josiah Mackenzie & Wil Slickers

📌 Josiah Mackenzie, featured guest on the Slick Talk podcast, discusses his career shifts and his role at Actable, a tech company aiding hotels in profitable operations. Key insights from the discussion include the top challenges in the hotel industry, such as delivering financial performance through guest experience innovation. Recorded in early March 2025, Mackenzie highlights the potential of real-time operations, the significance of data digitization for AI implementation, and the importance of strategic change management. The episode also explores how hotels can diversify revenue streams by offering amenities like those at the membership hotel, The Clayton in Denver, catering to a variety of customer needs. For more details, listeners are directed to the full podcast episode linked in the show notes.
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  • 4 min

The Istanbul Insight: What Modern Spas Are Missing – Susie Arnett

🛀 Susie Arnett, a leader in hospitality and wellness, highlights a shift in spa culture after a recent visit to Istanbul's Museum of Hammam. Hammam baths, historically communal spaces for socializing and bonding, contrast with the modern, solitary spa experience in the U.S. Dr. Edmund Jacobson, in 1929, connected muscle tension to mental stress, popularizing deliberate relaxation practices, often alone. The term "alone time" appeared in 1978 amidst increasing urbanization and stress. Modern wellness trends may benefit from reintegrating the social aspects of traditional communal spaces, as evidenced by Othership in New York City, which fosters group sauna experiences. Arnett suggests enhancing spa spaces to encourage community and connection, drawing inspiration from ancient practices for a more holistic approach to well-being.
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The Future of Guest Experience – Eva Klausner, Numa

🏩 Eva Klausner, Director of Guest Experience at Numa, discusses the future of guest experience in a podcast episode released on March 15, 2025. Hosted by Danica Smith, founder of MorningStar GX, the episode features insights into enhancing the hospitality sector. The podcast encourages listeners to share the episode with their team to translate ideas into actionable benefits for their business and clientele. Music for the show is by Clay Bassford of Bespoke Sound.
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  • 32 min

The Business of Better Sleep: Hilton’s Wellness Leader Shares Her Strategies

🛏 In a hertelier LinkedIn Live event celebrating its fourth anniversary, Emily Goldfisher and Nancy Mendelson welcomed guests Amanda Al-Masri, Vice President of Wellness for Hilton, and Emily Hoyt, CEO of Lather. Al-Masri shared a statistic that 50% of people globally and two-thirds of Americans sleep better in hotels, attributing this to the elimination of obstacles like chores and the careful crafting of hotel room experiences. Al-Masri and Hoyt discussed Hilton's partnership with Calm, the importance of sensory elements like pillow sprays for sleep, and how wellness is integrated into Hilton's 24 brands and $220 million Hilton Honors loyalty program. Discussions also touched on ensuring guest satisfaction through shower and sleep experiences, the complexity of operationalizing pillow menus, and the significance of intuitive room controls for guests.
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