Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 36

1 min

The Human Side of Hotel Tech: A GM’s Perspective – Justin Rodriguez, Shashi Hotel

🏨 General Manager Justin Rodriguez from Shashi Hotel discussed the impact of technology on hospitality on Dec. 17, 2024. The hotel, located in Silicon Valley, utilizes technology for customizable guest rooms and operations. Topics included staff adaptation to new tech, the use of guest data for service enhancement, and tech-driven unique services. Insights into future hospitality trends were shared. Rodriguez also mentioned additional resources, such as a related episode featuring Dipesh Gupta from the Shashi Group and an invitation to a survey on hotel industry insights.

2 min

Beyond Beautiful: How Luxury Hotels Create Emotional Connections – Maria Loleyt

🏨 Maria Loleyt, CEO of Plurana, discusses how luxury hotels can create emotional connections with guests on Dec. 16, 2024. The insights are based on interviews with hotel leaders and analysis of over 1.2 million guest reviews. The focus is on personalization, cultural integration, exclusive access, simple joys, and the rise of sophisticated travelers. Practical examples include integrating art, history, and local culture to elevate the guest experience. Technology plays a role in immersive, culturally rich experiences, while small touches can build loyalty. A report titled "Beyond the Suite - Cultural and Market Trends in European 5-Star Hotels" is available for download.

1 min

Get Out and Experience New Things – Eric Jafari, AENDRE Group

📖 **Eric Jafari**, founder of **AENDRE Group**, emphasized the value of new experiences in sparking hospitality innovation on **Dec. 14, 2024**. The discussion included blending ancient traditions with modernity, cultural immersion, and combining Scandinavian saunas with music and breathwork. Mentioned were Apple, Da Vinci, Elon Musk, Othership, Onsens, Aman, and Six Senses. A related survey and music by **Bespoke Sound** were also highlighted.

1 min

The Evolution of Motivations in Hospitality: Lessons from the 1980s to Today – Eric Jafari, AENDRE Group

🎉 Eric Jafari of AENDRE Group discusses the evolution of the hospitality industry in a podcast episode. Key takeaways include: the start of the lifestyle hotel movement in the 1980s, transformation of the Executive Hotel by Steve Rubell and Ian Schrager in New York, the shift from status to self-actualization in Gen Z and millennials, the rising importance of wellness, and the influence of social media on status and self-worth._presence of the hospitality industry.

1 min

Beyond Bars and Clubs: The Night I Saw the Future of Social Spaces – Eric Jafari, AENDRE Group

🎭 Eric Jafari, founder of AENDRE Group, on Dec. 12, 2024, discusses a transformative experience shaping his view on wellness and innovation in hospitality. Gen Z's lower alcohol consumption is changing social spaces, leading to wellness resorts that offer more than relaxation, like Toronto's beach club-wellness hybrid concept. Resources mentioned include "Stealing Fire," Burning Man, Othership, and Barry's Bootcamp. ????️

1 min

Breaking Free from Holiday Inn: Why I Stopped Playing It Safe to Redefine Hospitality – Eric Jafari, AENDRE Group

📌 Eric Jafari, founder of AENDRE Group, left a stable real estate investment career to innovate in hospitality. Episode highlights: industry's innovation stifled by predictability, culture's role in risk-taking, disconnect between hotel investments and consumer demands, success of Locke hotel concept, evolving wellness in hospitality. Features discussion of Claus Sendlinger, Design Hotels, Future Labs, Independent Lodging Congress, SoulCycle, Barry's Bootcamp. Resources include a survey on industry challenges and opportunities. Music by Clay Bassford, Bespoke Sound. Episode date: Dec. 11, 2024.

1 min

How Focusing on Operations Drove Demand and Revenue for Me as a Hotel Group Commercial Leader – Adele Gutman

🏨 Adele Gutman, former head of sales, marketing, and revenue at The Library Hotel Collection, featured in a podcast episode on Dec. 10, 2024. She discusses boosting guest satisfaction through team empowerment and operational excellence, leading to increased demand and revenue. The episode includes links to a State of Hotel Industry Survey, a text messaging option with Josiah, and music by Clay Bassford of Bespoke Sound.

5 min

Stop Fighting Fires: Building a Culture of Problem Solvers in Your Hotel – Adele Gutman

📝 Adele emphasizes proactive problem-solving over reactive responses in the context of the hospitality industry, reflecting on her experience while working at a hotel company. She advocates for investigating issues when guests are unhappy and creating action plans for improvement. Adele cites a Xerox study revealing customers with five-star experiences are six times more likely to repurchase than those with four-star experiences, highlighting the importance of aiming for top-tier reviews to enhance guest loyalty and perceived value. She also discusses the significance of employee involvement in problem-solving, which contributes to a culture of continuous learning and leadership development within a hotel.

2 min

The Durability of Glamping: Why Outdoor Hospitality’s Potential is Just Starting – Ken Barber, Wildhaven

🏕 On December 8, 2024, Ken Barber, founder of Wildhaven, shared his insights on building a nature-based hospitality brand on the Hospitality Daily Podcast. In the episode, he discussed the evolution of Wildhaven, the importance of blending comfort with the outdoors, product development, the significance of clean communal spaces, and the therapeutic role of nature. Barber also touched on the glamping industry's market opportunity, work-life balance benefits, and Wildhaven's future expansion plans.

35 min

Turning Technology into a Competitive Advantage for Hotels – Mark Fancourt

📅 ILHA conference in Las Vegas marked its first occurrence at this location, boasting its highest attendance to date with around 1,000 participants. The event featured four breakout conference rooms, a main stage, and an estimated 50 sessions providing quality insights. Mark, with an operational career in luxury hospitality and currently a technology consultant, appreciates such intimate events for their real connection opportunities. His career transition from hospitality operations with Fidelio in the 1980s to technology consulting reflects ongoing learning driven by the ever-evolving nature of technology and its business applications within hospitality. Mark emphasizes luxury hospitality's complexity, comparing it to a small city with diverse needs, and notes the importance of CRM systems in consolidating customer data across distinct business units. He predicts a future where all hospitality products and services are available on a 'digital shelf', enhancing customer experience and optimizing revenue streams. ????

Input your search keywords and press Enter.