Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 43

12 min

Innovation Starts Here: Removing Barriers in the Hospitality Industry – Adam Zembruski

📌 Recent conversation between Josiah and Visit Napa Valley's CEO, Linsey Gallagher, discussed hospitality collaboration. Adam Zembruski, a current and former franchisee of Hilton and Marriott, highlighted barriers to collaboration in the hotel industry, referencing the lengthy Franchise Disclosure Document (FDD). He noted the risks hotel owners face and how the fear of failure impedes innovative co-marketing and co-branding. Zembruski shared his positive experience with the Horton Hotel in Boone, North Carolina, where local collaboration drove success, including increasing Instagram followers from 4,000 to 11,000. He mentioned ESOPs (Employee Stock Ownership Plans) as a means for employee ownership and engagement in the hospitality industry, suggesting this could help with exit strategies for aging management company owners. Zembruski advised workers at all levels to focus on personal branding and networking for future industry success.

15 min

Dangerous Blindspots: What Hotel Executives Miss – Adam Zembruski

📋 In a recent podcast, Adam Zembrowski, an operations leader and hotel investor, discussed systemic issues in the hospitality industry that impact innovation and staffing. Despite wage increases from $10 to $15, employees still need multiple jobs to make ends meet. Zembrowski criticized nonprofit organizations for being ineffective in supporting hotel workers and emphasized the disconnect between industry executives and front-line staff. He highlighted the need for hospitality leaders to connect with the next generation and recommended DECA, a high school program promoting business skills, as a way to engage and mentor youth. His perspective challenges the industry to adopt a more abundant mindset and prioritize genuine progress over maintaining the status quo.

1 min

Revitalizing a City: How San Francisco Travel is Leading Growth through Innovation and Collaboration – Anna Marie Presutti, SF Travel

🏖 Anna Marie Presutti, appointed President & CEO of San Francisco Travel, aims to reinvigorate tourism and hospitality in San Francisco through innovative strategies and collaboration. On October 6, 2024, she revealed plans including the "It All Starts Here" campaign and addressed emerging travel trends. Presutti highlighted the significance of tourism for the city's economy and opportunities for businesses to partner with San Francisco Travel to foster growth and recovery.

1 min

Why I Left the C-Suite to Reconnect with Hospitality’s Roots – Adam Zembruski

🏩 Adam Zembruski, hotel investor and founder of Hospiamo, Inc. and the Hospitality Industry Impact Initiative, Inc., shares his journey from a front desk agent to COO and his return to hospitality's roots on Oct. 5, 2024. Highlights include the value of staying connected to front-line staff, overcoming industry challenges, and the therapeutic benefits of expressive outlets, all discussed in an episode of the Hospitality Daily Podcast.

33 min

The Next Wave in Hospitality: Redefining Hotels for the Experience Economy – Bill Graf, ONDA

📌 Bill Graff, founder and CEO of ONDA, introduced a new hospitality brand merging hostel social vibes with boutique hotel comforts. After a transformative trip through Asia, he innovated a "middle" hospitality concept, launching the first location in Costa Rica, acclaimed for exceptional reviews. As remote work grows post-COVID, ONDA targets the "digital nomad" niche, aiming for 10 Costa Rican properties before international expansion. With technical advances enabling niche services, Bill envisions a "fast casual" evolution in hospitality, paralleling dining industry trends from 70 years ago.

1 min

Why Hotel Design Matters So Much (An Operations Leader’s Perspective) – Jennifer Clay, Appellation

🏨 On October 4, 2024, Jennifer Clay, Vice President of Hotel Operations at Appellation, discussed the importance of hotel design in guest immersion and operational leadership. Key points included hotels embodying local culture [01:58], evolving designs using local materials and artisans [02:34], the selection process of design elements [04:12], the importance of balancing aesthetics and functionality [07:03], and ensuring the hotel's physical product matches its advertised experience [08:11].

1 min

How I Empower Emerging Leaders – Jennifer Clay, Appellation

🏨 Jennifer Clay, Vice President of Hotel Operations at Appellation, is recognized for her creative thinking and results-oriented leadership in the hospitality industry. Clay has an international background with experience in brand compliance for luxury hotel groups such as Mandarin Oriental, The Peninsula, and Six Senses, and leadership roles in Napa Valley resorts. She focuses on guest experience, service, loyalty, and maintains Appellation’s industry leadership through defining experience standards, brand partnerships, and directing an experiential learning program.

1 min

How I Hire Great Hotel General Managers – Jennifer Clay, Appellation

🏨 Jennifer Clay, Vice President of Hotel Operations at Appellation, discusses hiring practices for General Managers on Oct. 3, 2024. Highlights include interview questions, key traits for success, and the value of downtime for recharging. Key interview insights are shared at 01:28 and 03:15, with a focus on the importance of disconnection at 04:14. Clay recommends sharing episodes for turning ideas into action within hospitality teams.

Showcasing Artisans and Elevating Teams: How Appellation Crafts a Unique Sense of Place – Christopher Hunsberger, Appellation

This article was written by Hospitality Daily Podcast. Click here to read the original article Showcasing Artisans and Elevating Teams: How Appellation Crafts a Unique Sense of Place – Christopher…

1 min

How I Recruit A Winning Team: Four Seasons Chief People Officer-Turned-Appellation Co-Founder & COO Christopher Hunsberger

💼 Former Four Seasons Chief People Officer, Christopher Hunsberger, now co-founder and COO of Appellation, reveals his talent recruitment strategy in an episode dated Oct. 1, 2024. Highlighting the significance of strong relationships (01:07), Hunsberger utilizes networks for talent spotting (01:38), LinkedIn for job broadcasting (02:31), and advocates for storytelling in transparent job descriptions (03:10). Techniques for crafting engaging job postings using technology are also discussed (04:14).

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