Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 6

1 min

Designing for Feeling: How Hotel Design Shapes What Guests Experience – Pernille Lind

📚 Matthias Hüttebräuker and award-winning designer Pernille Lind explore the impact of hotel design in this episode, featuring Hotel Sanders in Copenhagen and The Newman in London. They investigate how thoughtful design affects guest emotions, movements, and connections. Discover how these innovative concepts can transform your business. ???? Music by Clay Bassford of Bespoke Sound enhances the hospitality experience.

1 min

What Gives Me Hope in Hospitality Now – Chris Green, Humanitarian Hotels

📈 Chris Green, President of Humanitarian Hotels, discusses the current state of the hospitality industry. Amid rising costs and flat forecasts, Green emphasizes rebuilding optimism through care, connection, and staff investment. He provides insights on how leaders can inspire hope and drive positive change. Music for his related podcast is produced by Clay Bassford of Bespoke Sound.

21 min

Hospitality as an Engine for Generosity: How Humanitarian Hotels Operates with Excellence & Gives Away 100% of Profits – Chris Green

💸 Chris Green, president of Humanitarian Hotels, oversees three hotels owned by the Pulte Family Foundation, which donates 100% of its profits to charity. Over the past five years, the foundation has supported 292 charities with $167 million. They prioritize staff well-being, offering multiple health plans and financial training. Their properties, including the recently renovated St. John's Resort, host major events like the LIV Golf Tournament. They've embarked on a $114 million project for individuals with disabilities.

14 min

Inside Universal Music’s Big Bet on Hospitality – Oscar Serrano, UMusic Hospitality

🎵 Universal Music Group launched UMusic Hotels, establishing a unique hospitality venture that integrates music at its core. In 2022, a prime real estate opportunity in Madrid expedited their first hotel opening in November, featuring a theater with Antonio Banderas. The hotel offers a distinct experience by hosting live performances from local music students and focusing on diverse revenue streams beyond traditional room bookings. This initiative serves as a platform for both renowned and emerging musicians.

1 min

How Operational Insight Fuels Commercial Success in Hospitality – Oscar Serrano, UMusic Hospitality

📃 Oscar Serrano shares insights on leveraging operational experience for commercial strategy in the hospitality sector. Growing up in Majorca, a tourism hub, he emphasizes understanding operations to enhance guest experiences and business outcomes. His approach impacts sales, marketing, and brand development at UMusic Hospitality. This highlights the importance of focusing on the guest journey for commercial success.

1 min

Don’t Cut PR: How Communications Drive Hospitality Recovery in Tough Times – Victoria Feldman de Falco

📱 Hospitality marketing veteran Victoria Feldman de Falco, co-founder of Redpoint, and Nancy Mendelson discuss the importance of consistent communication for hospitality businesses. Drawing on over 40 years of experience and lessons from past crises like 9/11, the Great Recession, and the pandemic, they highlight the costly mistake of cutting PR. They emphasize storytelling's role in brand visibility, the value of relationships, and the growing significance of earned media in AI-driven search.

1 min

Marketing × Operations: Teamwork for Topline Growth in Hospitality – Victoria Feldman de Falco

📑 In a conversation led by Nancy Mendelson, Victoria Feldman de Falco of Redpoint emphasizes aligning marketing, PR, and operations to boost hospitality growth. Drawing on 40+ years of experience, Victoria suggests creative campaigns like "Cyber Monday for Hotels" and "Baggage Buyback" to illustrate effective collaboration. Key insights include fostering risk tolerance and protecting PR budgets. The conversation offers practical steps for enhancing team collaboration and driving brand value.

1 min

Unlocking the Big Wins in Hotel Profitability Today – Steven Moore, Actabl

🏨 Steven Moore, CEO of Actabl, spoke at The Lodging Conference, focusing on hotel profitability strategies. He identified labor and culture as key performance drivers. Moore emphasized the importance of labor as a critical factor in profitability and shared data-driven examples of success and failure. He also highlighted the benefits of fostering a culture of transparency, accountability, and empowerment to enhance engagement and financial outcomes in the hotel industry.

1 min

Reflections from The Lodging Conference: How Hospitality Leaders Connect, Communicate, and Collaborate – Steven Moore, Actabl

📱 Josiah Mackenzie talks with Steven Moore, CEO of Actabl, about The Lodging Conference. They discuss its unique impact on hospitality leaders by fostering conversations, connections, and collaborations. Listeners learn to build stronger relationships and create beneficial environments. Access more insights with Actabl's "digital swag bag.

23 min

Deep Dive: AI in Hospitality Now (Destination AI 2025 Recap with Drew Potter & Josiah Mackenzie)

📈 In October 2025, Drew Potter from Actabl attended the Destination AI event in Washington DC, focusing on the integration of AI in hospitality. The event highlighted a shift from theoretical discussions to practical implementations of AI, enabling enhanced guest experiences. A notable statistic was a 1200% year-over-year increase in travel planning starting with AI tools like ChatGPT. The event emphasized the importance of machine-readable data for hotels and identified efficiency gains like automating 30% of call center tasks related to billing inquiries.

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