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Josiah Mackenzie

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How Staypineapple Enables Every Employee to Surprise and Delight – Dina Belon, Staypineapple

💬 Dina Belon, President of Staypineapple, discusses with guest experience correspondent Danica Smith how Staypineapple's culture emphasizes employee empowerment over standard operating procedures. By interviewing every employee to understand their passions and connecting these with guest stories, Staypineapple creates deeply personal guest experiences. This approach fosters authenticity and personal engagement, highlighting empowerment as the core of their culture. Music for the show is produced by Clay Bassford of Bespoke Sound.
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Elevating Women and Redefining Leadership: Barbara Muckermann at Kempinski

📓 Barbara Muckermann, CEO of Kempinski Hotels, shares insights on elevating women into leadership and building trust. She emphasizes turning perceived weaknesses into strengths and advocates for creating opportunities over protections for women leaders. Her advice includes playing to strengths, thorough preparation, and developing an authentic leadership style.
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Kempinski Hotels: What’s Magical & What’s Next – Barbara Muckermann

🏨 Emily Goldfischer interviews Barbara Muckermann, CEO of Kempinski Hotels, in the latest episode of *Hospitality Daily*. Barbara discusses her first year leading Kempinski, the world’s oldest luxury hotel brand, reflecting on lessons from her cruise industry career. She reveals insights into Kempinski’s culture, emphasizing an asset-heavy growth approach and future positioning. Hospitality leaders will gain new perspectives on service and strategy in a competitive market.
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Kempinski CEO Barbara Muckermann on Leadership, Legacy, and Reinvention

📄 Barbara Muckermann, the first female CEO of Kempinski Hotels, a 162-year-old luxury hotel group, shares her journey from the cruise industry to hospitality leadership. In a conversation with Emily Goldfischer for *Hospitality Daily*, she discusses leading through crises and balancing heritage with innovation. For more insights, visit [hertelier](https://www.hertelier.com/post/barbara-muckermann-kempinski-1). Follow *Hospitality Daily* on [YouTube](https://www.youtube.com/@hospitalitydaily), [LinkedIn](https://www.linkedin.com/company/hospitalitydaily/), and [Instagram](https://www.instagram.com/hospitality_daily/).
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Why Visibility Unlocks Guest Satisfaction – Leora Halpern Lanz

📚 Award-winning hospitality marketing leader Leora Halpern Lanz, Associate Professor at Boston University's School of Hospitality Administration, discusses visibility's impact on guest satisfaction. Using a hotel case study, she emphasizes the importance of both physical and digital visibility for enhancing guest experiences and satisfaction scores. Her book, "Developing Your Marketing Mindset," offers insights for hospitality professionals. Tune into the podcast “Developing Your Marketing Mindset” for more practical tips on transforming visibility into value for your business.
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Jordan’s House: Radical Hospitality for Caregiving Parents Who Need Rest – Jimmy Peña

🏨 Jimmy Peña founded Jordan's House, a nonprofit bed and breakfast, to support parents of children with special needs by offering luxury hospitality at no cost. Leveraging his experience in estate leadership and hospitality, Jimmy provides world-class food and spa experiences to help caregiving parents rest and rejuvenate. This initiative underscores the transformative power of hospitality in renewing and restoring exhausted families. Follow @ItsJordansHouse for more updates on this impactful mission.
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Private Estate Hospitality: The Exclusive World Where “Every Meal Is the Super Bowl” – Jimmy Peña

🏠 Jimmy Peña, Director of Estate Operations for an ultra-high-net-worth individual, describes private estate hospitality. Every meal is likened to the Super Bowl, emphasizing service beyond elite hotels. Jimmy shares insights on high-level service and daily practices ensuring excellence. This look into exclusive hospitality offers lessons applicable to any business aiming to elevate service standards.
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Hiring for Heart, Turning “Opportunity Guests” into Advocates, and Avoiding Counterfeits with Jimmy Peña

📣 Jimmy Peña, a Beverly Hills private estate manager and former Ritz-Carlton quality auditor, emphasizes hiring for heart and hustle to deliver top-tier hospitality. He teaches teams to view challenges as “opportunity guests” and utilizes the concept of “counterfeits” to maintain high service standards. His insights are shared in a podcast episode, encouraging listeners to implement these ideas for business improvement.
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Heart, Hustle & the Simple, Brutal Beauty of Hospitality – Jimmy Peña

🏨 Former Ritz-Carlton quality auditor and Beverly Hills estate manager, Jimmy Peña, emphasizes heart and hustle in hospitality. He shares insights from his experience at Forbes Five-Star and AAA Five-Diamond properties, focusing on mentorship, checklists, standards, and a stewardship mindset essential for balancing service and profit. Hospitality leaders can apply these lessons to create dignity, empathy, and excellence in every detail. Check out his podcast, "Hospitality as Stewardship," for more insights.
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