Marriott’s Andy Kauffman Balances Putting People First With AI Personalization
📱 Marriott International, managing over 30 brands and 228 million loyalty members, discusses its strategy with Andy Kauffman, the chief commercial officer for the U.S. and Canada. In "The Speed of Culture" episode, they explore the impact of AI, personalization, and cultural relevance. They aim to enhance customer experiences by integrating marketing, sales, and loyalty. Key insights include evolving marketing roles, purpose-driven personalization, marketing as a service, AI internal efficiencies, and loyalty programs fostering customer connection.
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