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Melinda Healy

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Stratoflow reveals travellers’ shifting…

🏖️ Stratoflow's report highlights technology trends in the travel industry, emphasizing AI's role in enhancing customer experiences and personalization. Global tourism is rebounding, with Asia's recovery led by China and the Gulf's unified tourist visa boosting Middle East and Africa. Europe's growth is spurred by Schengen expansion and the Paris 2024 Olympics, despite potential impacts from regional conflicts. A significant 67% of tourism professionals foresee improved performance in 2025, with a mere 6% anticipating a decline. Online Travel Agencies (OTAs) increasingly rely on AI for dynamic pricing, with over 70% of consumers expecting personalization. Open-source platforms like Openkoda offer cost-effective customization. Sustainability is a growing concern, with eco-friendly options being more sought after. Augmented Reality (AR) is predicted to become crucial, though its adoption is still nascent.
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All-inclusive hotel group Club Med now has…

📱 Club Med integrates WhatsApp as a new communication channel, enabling customers and travel agents to access support and services easily. Leveraging an AI chatbot, available 24/7, users can inquire about resort details, book or modify reservations, and receive immediate assistance. Travel Experience Designers provide live chat services Monday to Friday from 9:00 to 17:30, Saturdays 9:00 to 16:30, and on bank holidays from 10:00 to 15:30. Conversations are securely recorded with WhatsApp’s end-to-end encryption.
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IBM Consulting partners with airline retail…

🏩 IBM Consulting partners with FLYR to provide a one-order booking system, leveraging IBM's transition management and systems integration skills with FLYR's airline retailing technologies. This collaboration aims to modernize airline systems, enhance retail experiences, improve efficiency, and open new revenue streams. Benefits include transition management expertise, flexible and scalable solutions, and comprehensive system integration, enabling airlines to meet modern customer demands and achieve sustainable growth.
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Skyscanner leads UK travel booking sector,…

📍 Skyscanner leads the UK online travel booking sector according to Salience Search Marketing's report, analyzing 11 performance indicators. With over 4 million monthly brand searches and a 19,952 social score, Skyscanner dominates in online prominence, while Hotels.com records 5 million monthly brand searches and a 7,872 social score. TUI garners 1.8 million searches and a 13,238 social score, Booking.com attracts 673,000 searches with a 35,515 social score, and Emirates achieves 368,000 searches and a social score above 32,000. Trivago and EasyJet also make the top list, with 450,000 and over 2 million monthly searches, respectively.
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Tech company Cendyn acquires DaaS provider…

📢 Cendyn, a global hospitality cloud-based technology company, acquired Knowland, a US-based leader in data-as-a-service (DaaS) intelligence for meetings and events. Knowland provides data from over 7,500 hotels for sales prospecting in MICE. The strategic acquisition helps hoteliers drive revenue and group bookings. Earlier this year, Cendyn welcomed Austin-based Haveli Investments to its equity portfolio. The US Travel Association predicts business travel to regain 95% of its 2019 peak this year, highlighting the acquisition's timely market potential.
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Travel House launches generative AI ad with…

📍 Travel House, Wales’ largest independent travel agency, has partnered with ITV to launch a GenAI advertising campaign on ITV1 and ITVX, targeting the ITV Wales region. This marks the agency's first TV advertisement, designed to boost the success of its 16 South Wales shops. Leveraging GenAI technology allowed for high-quality production while remaining within budget. ITV Business Development Director Jason Spencer highlighted the cost-effective nature of GenAI in TV advertising.
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Fareportal adds seat-level content to its…

📅 Fareportal integrates ATPCO's new Routehappy content, enhancing customer service by displaying detailed visuals of airline seats. ATPCO's survey shows 83% of shoppers pay for seat selection, 80% prefer visual seat representation. Fareportal's president, Glenn Cusano, acknowledges positive user reception on CheapOair and OneTravel, with IATA seat characteristic codes aiding visuals. ATPCO's Darie Dreptate highlights the consumer experience leap with this innovative display.
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Sabre Hospitality partners with Protect Group

📌 Sabre Hospitality, a hospitality tech provider, collaborates with Protect Group to integrate trip guarantee services into its SynXis Booking Engine. This partnership aims to advance retailing and travel-centric eCommerce capabilities, enhancing customer confidence and security during booking. Ethan Wiseman, Head of Distribution at Sabre Hospitality, and Stuart Barclay, CRO of Protect Group, underscore the commitment to improving guest experiences and providing innovative solutions to hotel partners.
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GoMoWorld app unveils country-specific plans

📱 GoMoWorld app, launched earlier in the UK, introduces Europe country-specific plans in France, Italy, Ireland, Greece, Poland, Netherlands, Spain, Czech Republic, as well as a data allowance increase in these countries, maintaining the same price. It covers over 30 countries with its single European plan. In South America, data allowances are increased in Bolivia, Colombia, El Salvador, Guatemala, Honduras, Paraguay, and new destinations Greenland and Gambia are added. Users can select their network provider to ensure global connectivity. The service is an innovation from Xavier Niel's NJJ Telecom Group.
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