Monika Moser

📈 Change in hospitality is inevitable. When? During crises. Where? In the hospitality industry. What? Evolution over revolution. How? By involving staff in gradual, inclusive changes to maintain guest trust and reduce staff turnover, crucial when industry turnover rates hit 70-80%. Why? Sudden shifts erode trust, while staff-inclusive evolution fosters stability and ownership. According to organizational psychology and Deming, staff participation in change enhances success. The industry must prioritize staff-first strategies for continuity. #HospitalityLeadership #ContinuousImprovement