Nashi Dasgupta - 10 Minutes News for Hoteliers - Page 9

4 min

Alexa+ could earn “top-of-the-funnel” spot in travel research

🖨 Amazon introduced Alexa+, an AI assistant partnered with Tripadvisor and Uber, aiming to revolutionize user experience by managing entertainment, organization, and travel services. Over 600 million Alexa devices are enhancing customer lives, according to Amazon SVP Panos Panay. U.S. rollout will occur in the next weeks, free for Prime members. Alexa+ assists with Uber ride bookings and provides travel planning aid in conjunction with Fodors. Skepticism exists regarding AI's emotional connection in travel planning, but experts see potential for Alexa+ in voice-activated trip research. Alexa's previous integrations include hospitality services, flight information, and scheduling rides. Alexa's broader impact on travel commerce remains speculative.

2 min

STAAH & Hotelbeds: A Powerful Partnership Driving Global Travel Growth

📍 Hotelbeds, part of HBX Group and a global TravelTech leader, collaborates with partners like STAAH, operating in the B2B space and not competing for the end customer. It provides access to various travel products and works with 250,000+ hotels, reaching 60,000+ clients across 190+ countries. The partnership focuses on distribution strategy and APAC market expansion, aiming to drive growth and innovate within the travel industry.

2 min

STAAH Partners with Sayaji Hotels in MoU Signing with New Zealand PM

🏨 New Zealand-based STAAH and Sayaji Hotels in Mumbai signed a MoU at the Taj Mahal Hotel, Mumbai, with NZ Prime Minister Christopher Luxon and 80+ officials present, aiming to drive India’s hospitality sector's digital transformation. The partnership will see Sayaji Hotels use STAAH’s solutions to enhance guest experiences and streamline operations. This collaboration emphasizes the growing economic relationship and tech-driven synergy between New Zealand and India.

3 min

10 Reasons why I love Manila, Philippines

🗽 Manila's cultural diversity includes Malay, Chinese, Spanish, and American influences, celebrated through various festivals and traditions. Historical sites like Intramuros and Rizal Park tell the city's past. Known for hospitality, Manila's locals create a welcoming environment. The city's culinary scene is a highlight, with dishes like sinigang and adobo. Malls in Manila serve as hubs for shopping, dining, leisure, and errands. Manila Bay is famous for its sunsets. Religious traditions are deeply rooted, with events like the Feast of the Black Nazarene. The city has a thriving art scene and offers convenience with urban amenities and nearby natural getaways.

2 min

STAAH and The Clarks Hotels & Resorts Sign MoU with New Zealand PM in Attendance

🏩 Global hospitality technology firm STAAH signed an MoU with The Clarks Hotels & Resorts in New Delhi, witnessed by New Zealand Prime Minister Christopher Luxon at ITC Maurya, Delhi. The Clarks Hotels & Resorts, established in 2005, has over 135 hotels in 120 destinations across India and three countries. The partnership focuses on adopting STAAH’s advanced distribution technology to enhance hotel operations. The MoU reflects India's fast-growing digital economy and New Zealand's increasing role in it, aiming to foster economic ties and shared prosperity.

4 min

The Ultimate Guide to Managing Multiple Review Platforms for Hotels

📣 Over 80% of travelers read reviews before booking hotels. Key review platforms include Google, TripAdvisor, Facebook, and Online Travel Agents like Booking.com, Expedia, and Agoda. Effective review management enhances guest experience and can incentivize future visits. STAAH ReviewMinder provides a centralized dashboard for managing reviews, offering AI-powered responses and sentiment analysis to improve hotel reputation and drive bookings. Regular strategy reviews and leveraging new technologies are recommended for continuous improvement.

2 min

STAAH streamlines booking management across eight properties of Praveg Hotels & Resorts

🏨 STAAH partners with Praveg Hotels & Resorts, focusing on eight properties in Daman & Diu and Ahmedabad. Praveg, a BSE-listed company since 2018 with a hospitality portfolio, uses STAAH's MAX Channel Manager, SwiftBook, and other solutions for operational efficiency and revenue growth. Shoaib Ali, STAAH's National Sales Head, anticipates Praveg's expansion, while Dr. Zalak Patel credits STAAH for increased bookings and revenues. STAAH recently joined Access Management Group, enhancing their global business management software presence.

4 min

Why hoteliers need to master the fascinating world of online hotel distribution

💾 Shoaib Ali, National Sales Head for India at STAAH, emphasizes the importance for hoteliers to master online distribution to remain competitive. Hotel industry's shift towards OTA and metasearch engines challenges hoteliers to optimize distribution strategies, aiming to maximize revenue and enhance guest loyalty. OTAs account for a large percentage of global bookings but charge high fees, prompting a balance with direct bookings, which incur no commission. Metasearch engines like Trivago and Kayak play a crucial role in hotel visibility, while data analytics empower hoteliers to refine distribution methods. A new eBook, "Hotel Online Distribution 2.0," guides hoteliers on leveraging various platforms for increased revenue and occupancy. Hotel distribution mastery has evolved from an option to a necessity in the industry.

2 min

Reviews – Introducing the AI-Assisted Review Response Tool: Faster, Smarter Guest Replies

📝 STAAH introduces AI-Assisted Review Response Tool on STAAH Max, facilitating efficient, consistent, and scalable guest communication management. Advantages include reduced response time, on-brand replies, and handling increased review volumes seamlessly. The tool offers AI-generated suggestions, customizable for tone and content before submission. The service extends to Airbnb, Booking.com, Expedia, and Google (Meta), requiring an active ReviewMinder subscription and Max Channel Manager integration. Fees apply, but users retain full message control, combining AI benefits with personalized service.

4 min

Top Strategies to Increase Guest Reviews for Your Hotel

🔍 81% of travelers read reviews before booking a hotel. High ratings increase direct bookings and revenue. TripAdvisor, Google, OTAs are key for decisions. Strategies to boost reviews include automated emails/SMS, QR codes, Wi-Fi prompts, staff requests, lucky draws, social shoutouts, and gamification. Responding to reviews should be within 24-48 hours. Focus on areas like cleanliness, service, comfort, F&B, and check-in/out efficiency. Social media can amplify reviews. Training staff enhances guest experiences. ReviewMinder consolidates feedback and offers analytics.

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