Mews Founder Says It’s Time to Stop Treating Hotel Guests Like a Room Number | PYMNTS.com
🏨 Mews, a hospitality management platform, raised $75 million on March 4 to modernize the industry's outdated processes. Founder Richard Valtr envisions shifting from room-centric to guest-centric services, leveraging artificial intelligence for personalized guest experiences. AI technology allows digital check-ins and room access via mobile keys while freeing hotel staff for better service delivery. The digital transformation aims to increase ancillary revenue and adapt to new remote work trends, redefining hotels as multifunctional spaces.
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