Decoded: Booking.com’s AI Strategy and Where It’s Headed
🛫 Phocuswright Conference interview reveals Booking.com's strategic stance against AI competition in travel. Booking.com, led by Rob Ransom, believes their value lies in orchestrating the full travel journey, not just aggregating options. Partnering with AI giants like Google and ChatGPT, they aim to maintain their role as a trusted marketplace. Over half of bookings flow through their app, highlighting their strategic focus on mobile. Booking.com expands into in-resort services to enhance customer satisfaction and brand loyalty.
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