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Tony Loeb

2320 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Lisa Marchese Promoted to President of Northview Hotels & Resorts

🏨 October 27, 2025, Wilton, Connecticut: Lisa Marchese is promoted to President of Northview Hotels & Resorts. Since joining in 2022, she has impacted revenue strategy and brand experiences, particularly revitalizing the Beacon Grand in San Francisco and transforming Boca Raton's design and advertising. Previously, Marchese led innovations at Las Vegas Sands and The Cosmopolitan Las Vegas, contributing to a $1.7 billion sale to Blackstone. CEO Matt Trevenen will continue to lead business development, while Marchese oversees portfolio operations.
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Rory Emslie Promoted to General Manager of Lido House, Autograph Collection

📅 October 27, 2025, USA, Newport Beach, California: Rory Emslie is appointed general manager of Lido House, Autograph Collection. Emslie, previously hotel manager since 2021, will lead the hotel's expansion, adding five luxury cottages and a new Glass House on Newport Lawn. Under his leadership, Lido House achieved record guest service scores and revenue growth. Before Lido House, Emslie worked with Marriott, earning awards like The Ritz-Carlton, Laguna Niguel Leader of the Year in 2017.
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Hospitality Ventures Management Group (Hvmg) Adds Nine Hotels to Portfolio

🏨 Hospitality Ventures Management Group (HVMG) executed nine new management agreements in 2025, including one development project, expanding their portfolio in Georgia, Florida, North Carolina, and Texas. These hotels, comprising 1,485 rooms, feature Marriott, Hilton, IHG, and independent brands. HVMG plans to add six more hotels by year-end. The company has enhanced its team, appointing Jessica Myers as VP of Finance and Drew Slayton as VP of Business Development, and launched Elevate Renovations + Development for project management services.
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  • 1 min

Leading Through a Firestorm – Gregory Day, Malibu Beach Inn

🏠 Gregory Day, President of Hospitality for Mani Brothers Real Estate Group, shares insights on leading through two wildfires in Malibu, 30 days apart. His focus was on preparation, calm leadership, and service culture, facilitating actions from evacuations to support for displaced individuals. An "inverted org chart" empowered his team under pressure, showcasing culture and readiness as key to resilience. Ideal for leaders facing crisis situations in hospitality.
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  • 3 min

South Palms Resort Panglao Adopts Shiji Infrasys Cloud POS

🏖 Singapore, October 23, 2025 – South Palms Resort & Spa Panglao, part of the MGallery Collection in Bohol, Philippines, enhances services with Infrasys Cloud POS by Shiji. This cloud technology optimizes operations across 188+ rooms, dining, spa, and leisure venues, providing seamless guest experiences. The integration allows centralized reporting and data-driven decisions. Shiji serves over 91,000 hotels globally with 5,000 employees. Key figures Steven Hopkinson and Terence Ronson emphasized the improved guest experience.
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  • 1 min

How Voyages Indigenous Tourism Australia transformed guest feedback with Reviewpro

🏨 Voyages Indigenous Tourism Australia, managing Ayers Rock Resort and Mossman Gorge Cultural Centre, faced challenges with fragmented feedback systems. Prior feedback methods were lengthy, inconsistent, and often delayed. Low survey participation and decentralized online review management added to the issues. To improve, Voyages adopted Reviewpro Reputation for real-time insights, consolidating guest feedback into a single system for faster service recovery and enhanced operational efficiency.
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