Posts by author

Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

SIHOT Delivers Hotel Reservations to Apple and Google Wallets

🔥 Deliverect launched Pulse Sentinel, a feature aimed at reducing unnoticed downtime in delivery apps, potentially saving £50,000 in weekly revenue for a brand with 100 locations. Burger King UK, with 321 locations, uses Pulse Sentinel, which has improved uptime to over 99% in six months and automatically restored connectivity 4,000 times per month. Pulse Sentinel was triggered 892 times in one week alone, evidencing its proactive role in maintaining Burger King UK's online presence and driving sales growth.

5 min

Cleaning Up Your Tech Stack: How All-In-One PMS Technology and Integrations are Improving Housekeeping

🚿 Independent hotel operators are adopting technology, such as an all-in-one property-management system (PMS), to assist housekeeping teams amid rising guest expectations and efficiency demands. The Hotel Association of Canada cites labor shortages as a key challenge for 2025, with 64% of hotels reporting staffing issues, according to an American Hotel & Lodging Association survey. Four ways PMS improves housekeeping include: enhancing communications, granting control over guest experience, providing tools for growth, and rewarding workers. A 2024 study found that digital tipping through PMS can result in an additional $375 in weekly earnings for associates. Companies increased training budgets by 14% in 2023 to support staff development. Flexible work schedules are a top priority for 77% of workers, according to the "Flex Work Nation" report.

3 min

DIRECTV for BUSINESS Adds Tubi to the Advanced Entertainment Platform

🍕 Deliverect, a food tech SaaS company, launched the Pulse Sentinel feature to mitigate unnoticed downtime on delivery platforms. This tool aims to improve uptime, boost restaurant performance, and protect guest loyalty. Data from Deliverect indicates that a restaurant brand with 100 locations averages 322 hours of downtime per week, leading to an estimated £50,000 in lost revenue. Burger King UK, with 321 locations, utilises Pulse Sentinel and has witnessed a significant sales increase, achieving over 99% uptime within six months, and restoring connectivity an average of 4,000 times per month. Pulse Sentinel was activated 892 times in one week alone, highlighting its efficacy in maintaining seamless restaurant operations and enhancing customer experiences.

3 min

Cloudbeds Report Finds Independent Hoteliers are Looking to Optimize Performance in 2025

📦 Deliverect, a global food tech SaaS company, unveiled Pulse Sentinel to eliminate unnoticed downtime on delivery platforms, augmenting restaurant performance. A restaurant brand with 100 locations suffers an average of 5% downtime, equating to 322 hours weekly, causing an estimated £50,000 in revenue loss. Burger King UK, with 321 locations, leverages Pulse Sentinel for near-perfect uptime, proactive issue resolution, and an average of 4,000 automatic online restorations per month, resulting in significant sales uplift and recovered sales. Pulse Sentinel offers real-time solutions, automated re-open flows, and data-driven performance optimization, addressing undesired downtime caused by technical glitches and other issues.

3 min

HungerRush Enhances Delivery Services with Uber Direct Integration

🍕 Deliverect, a global food tech SaaS company, launched Pulse Sentinel to eliminate unnoticed delivery platform downtime, safeguarding revenue and operations. Research indicates a restaurant brand with 100 locations suffers an average 5% downtime weekly, amounting to 322 hours offline and an estimated £50,000 lost weekly revenue. Burger King UK, with 321 locations, relies on Pulse Sentinel, which has improved uptime to over 99% within six months and restored connectivity an average of 4,000 times per month. Pulse Sentinel acted 892 times in one week alone to prevent outages, driving revenue and customer retention for Burger King UK.

3 min

IRIS Expands Mobile Ordering Partnership with Coury Hospitality to Enhance Guest Experience

📍 Deliverect, a global food tech SaaS company, launched Pulse Sentinel to address unnoticed delivery platform downtime. Their data reveals a brand with 100 locations experiences an average of 5% downtime weekly, equating to 322 hours and an estimated loss of £50,000 in revenue. Burger King UK, using Pulse Sentinel across 321 locations, improved uptime to over 99% within six months and automatically restored connectivity 4,000 times per month, ensuring near-perfect uptime and revenue protection. Pulse Sentinel brought Burger King's restaurants back online 892 times in a single week.

3 min

FreshAir Sensor Partners with Curator Hotel & Resort Collection to Innovate In- Room Wellness Experiences

💰 Deliverect launched Pulse Sentinel, a tool to eliminate unnoticed downtime on delivery platforms, which can cost a restaurant brand with 100 locations an estimated £50,000 in lost weekly revenue due to an average of 5% downtime or 322 hours weekly. Burger King UK has utilized Pulse Sentinel across 321 locations to combat downtime, recovering lost sales and boosting uptime to over 99% in six months. Pulse Sentinel restored connectivity an average of 4,000 times per month, and in a recent week, it was triggered 892 times. Deliverect's Pulse platform offers marketplace visibility and competitive monitoring, while Pulse Sentinel provides automated re-opening flows and notifications for maximal uptime and growth.

Deliverect Launches Pulse Sentinel Globally

📦 James Walker was appointed CEO of Lunchbox, a leader in restaurant technology, with Nabeel Alamgir as Executive Chairman. With 30+ years of experience, Walker brings expertise from Subway®, Nathan's Famous®, and Cinnabon®. Under their leadership, Lunchbox saw a 340% increase in average deal size and 300% growth in product adoption since 2022. A strategic investment led by Shift4 has been secured to accelerate product development and enhance enterprise capabilities. Shift4 will prioritize Lunchbox for its SkyTab POS system integration.

Sercotel Transforms its Operations with Oracle Cloud

📢 James Walker has been appointed as CEO of Lunchbox, a leader in enterprise restaurant technology. Lunchbox has seen a 340% average deal size increase since 2022 and a 300% growth in product adoption. The new era includes a strategic investment from Shift4, aiming for profitability and innovation. Walker brings over 30 years of executive experience from Subway®, Nathan's Famous®, and Cinnabon®, and has served on Lunchbox's Board of Directors for years. The funding will accelerate product development and enhance enterprise capabilities.

Hapi Adds Shiji Infrasys Point-of-Sale to its Growing List of Data Integration Partners

🍴 Lunchbox appoints James Walker as CEO, with Nabeel Alamgir as Executive Chairman. James Walker, with 30+ years of experience in QSR, Fast Casual, and Casual Dining at Subway®, Nathan's Famous®, and Cinnabon®, focuses on growth and restaurant technology innovation. Lunchbox announces a strategic investment led by Shift4, marking a phase of record growth including a 340% increase in average deal size and 300% growth in product adoption since 2022. The company, serving brands like Paris Baguette and Papa John’s, is committed to AI and automation to assist restaurant operators.

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