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Posts by author

Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 2 min

Cendyn Goes Bold with AI Across Hotel Analytics Platforms

  • Tony Loeb
  • 4 March 2025
🏩 Mews, a hospitality technology platform, secured $75 million led by Tiger Global, with Kinnevik, Goldman Sachs Alternatives, and Battery Ventures contributing. In 2024, Mews grew over 50% year-on-year, handled over $10 billion in payments, and earned $200 million in revenue. It achieved 20% market penetration in the DACH region and doubled revenue and brand users in North America. The investment will advance AI in hospitality and U.S. expansion, with $50 million already invested there by Mews.
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  • 2 min

IDeaS Unveils Groundbreaking API Developer Portal to Revolutionize Partner Integrations

  • Tony Loeb
  • 4 March 2025
💸 Mews, a hospitality technology platform, has secured a $75 million investment led by Tiger Global, with Kinnevik, Goldman Sachs Growth Equity, and Battery Ventures participating. The funding will drive Mews' expansion in the U.S. and DACH region, enhance its AI-powered platform, and support strategic acquisitions. In 2024, Mews saw a 50% year-on-year growth, processed $10 billion in transactions, generated over $200 million in revenue, and achieved 20% market penetration in DACH. North American revenue doubled, as did the number of brands using Mews, which includes customers like BWH Hotels and Lark Hotels. Over $50 million was previously invested by Mews to grow its U.S. presence.
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  • 2 min

Sojern Introduces Fully-Managed Email Campaigns—Hoteliers Pay for Performance

  • Tony Loeb
  • 4 March 2025
🏨 Mews, a hospitality technology platform, raised $75 million led by Tiger Global, with Kinnevik, Goldman Sachs Alternatives, and Battery Ventures participating. In 2024, Mews grew over 50%, processed $10 billion in payments, and earned $200 million in revenue. Key achievements include 20% market penetration in DACH, 2x revenue growth in North America, and doubling both its client base and the rooms managed in the U.S. The funds will boost U.S. expansion, AI-driven innovation, and strategic acquisitions. Mews has invested over $50 million in the U.S. market recently.
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  • 2 min

Mews Secures Major Investment to Cement Industry Leadership and Redefine Hospitality Management

  • Tony Loeb
  • 4 March 2025
🏨 Mews, a hospitality technology platform, raised $75 million in funding led by Tiger Global with Kinnevik, Goldman Sachs Alternatives, and Battery Ventures. In 2024, Mews grew over 50% year-on-year, processed $10 billion in payments, generated $200 million in revenue, and achieved 20% market penetration in DACH. The U.S. saw Mews' revenue and brand usage double, with room and space management also more than doubling. The investment will further R&D in AI and expansion, with over $50 million invested in the U.S. in recent years.
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  • 6 min

AI vs Human Touch: Can the Future of Luxury Travel Be Automated?

  • Tony Loeb
  • 4 March 2025
🏡 Lindsay Gregory, Founder of The Luxury Villa Collection (founded in 2013), advocates for personalized human touch in luxury travel over AI, noting clients spend up to £10,000 a day on villas seeking unique, human-crafted experiences. Rebecca Nayler, the Guest Experience Manager with seven years in luxury travel and 13 years living in Spain, emphasizes firsthand knowledge over AI. Gregory warns against AI reliance potentially harming the authenticity that luxury travelers desire, emphasizing personal visits and checks on listed villas to maintain service standards. AI's shortcomings in providing personalized and culturally nuanced services are highlighted, suggesting a balanced approach to technology in luxury travel.
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  • 3 min

The Real Price of Rate Disparity: How OTA Undercutting is Inflating Your Advertising Costs

  • Tony Loeb
  • 4 March 2025
🏨 In a study tracking over 27 million CPC impressions, hotels allowing OTAs to undercut direct rates paid 47% more per click for their own brand name. Rate parity strategies still resulted in a nearly 36% CPC increase. This competitive bidding drives up marketing costs and diverts funds from other guest services. OTAs are not the villain; they help fill rooms and offer broad exposure. However, the key for hotels is to maintain rate integrity, ensuring the best prices on their own websites and fostering direct guest relationships. Industry trends indicate by 2030, direct bookings may surpass OTA reservations, highlighting the importance of prioritizing direct rate attractiveness for future business sustainability.
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  • 2 min

See How XR is Driving Efficiency, Training and Customer Engagement at MURTEC

  • Tony Loeb
  • 4 March 2025
🎮 At MURTEC (March 10-12, Caesar’s Forum, Las Vegas), Magicgate presents XR solutions targeting restaurant challenges. Offerings include VR Training, AR Remote Support, AR Data Visualization, AR-Activated Marketing, and Immersive Haptic Devices. MURTEC 2025 spotlights industry innovations, networking, and education for QSR and full-service segments. For demos, contact Skip Kimpel at [email protected] or 954-257-8252.
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  • 4 min

Sabre Hospitality Introduces SynXis Pay to Improve Payment Experience and Simplify Transactions for Hoteliers

  • Tony Loeb
  • 4 March 2025
📱 Hotel Phone App, LLC, founded in March 2024, released HOTEL PHONE APP™ for Apple and Google Play stores. The app transforms cell phones into mobile guest room phones via QR codes. Doug Killion, the app developer, states it modernizes hotel phone systems and cuts costs by eliminating traditional push button phones and their monthly line expenses. PBX, the old hotel phone technology, dates back to the 1930s. The app is subscription-based, starting at $3 per guest room per month, significantly cheaper than the typical $10-20 monthly PBX/VOIP service charges, plus around $5 in fees. Hotels can trial the app for free and phase its deployment. Killion envisions a future of cellular and internet-based hotel communication integrated with cloud software, voice recognition, and AI.
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  • 4 min

DerbySoft Acquires AI Automation Platform, Arise, Expanding Travel Agent–Hotel Collaboration

  • Tony Loeb
  • 4 March 2025
📱 Hotel Phone App, LLC founded in March of 2024, launched HOTEL PHONE APP™ available on Apple and Google Play App Stores for hotel guests to transform their cell phones into mobile guest room phones. Doug Killion, the app's developer, aims to modernize hotel phone systems and cut costs, citing monthly savings from removing traditional room phones. Subscription to HOTEL PHONE APP™ starts at $3 per room per month, a reduction from the typical $10-20 per line plus nearly $5 in surcharges. The app utilizes QR codes for access to hotel services and complies with Emergency 911 laws, unlike outdated PBX/VOIP systems. Free trials are offered to hotels before committing to yearly licenses.
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  • 4 min

Visito Launches AI Agent that Lets Guests Search, Book, and Pay Directly Over Messaging

  • Tony Loeb
  • 4 March 2025
📱 Hotel Phone App, LLC, founded in March 2024, released HOTEL PHONE APP™ on Apple and Google Play App Stores. The app transforms guest cell phones into mobile room phones. Doug Killion, the developer, highlights cost savings for hotels by eliminating push button phones and their monthly costs. The app leverages existing cellular technology and integrates with hotel management software. Subscription starts at $3 per room per month, significantly less than traditional PBX/VOIP services costing $10-20 per line plus $5 in fees.
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