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Tony Loeb

2314 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

Guestline Unveils AI-powered Revenue Management System

💾 eviivo, a booking and property management platform, integrated with Breezeway, an operations and guest experience platform, to enhance property operations and guest experiences. This union allows property managers to save over 40 hours per month and cut operational costs by up to 30%. The integration facilitates automated workflows, efficient inventory tracking, and seamless communication between booking information and maintenance teams. Jake Ryan of Book Hocking, with over 150 cabins, endorses the efficiency gains from the partnership. Gwenael Merlin of eviivo and Peter Andruszkiewicz of Breezeway tout the strategic and guest experience benefits.

Flywire Acquires Sertifi

💾 eviivo, a booking and property management platform, integrated with Breezeway, an operations and guest experience platform. This collaboration aims to automate workflows and improve efficiency, with property managers potentially saving over 40 hours monthly and cutting costs by up to 30%. The integration ensures seamless operation across booking channels, immediate coordination of tasks, and allows ad-hoc guest requests, enhancing operational efficiency and guest experience. Jake Ryan of Book Hocking with over 150 cabins, praises the time-saving benefits of the integration.

2 min

Shiji and Workmatrix GmbH successfully integrate to enhance direct bookings at Appenzeller Huus

🏦 On February 27, 2025, in Berlin, Germany, Shiji, a leading hospitality technology provider, announced the integration of Workmatrix GmbH’s booking engine with Shiji PMS at Appenzeller Huus, enhancing efficiency at two Swiss hotels. The integration streamlines the booking process, updates availability and pricing in real time, and improves operational efficiency. Workmatrix, serving over 800 hotels, partners with Shiji to optimize hotel bookings, maximizing direct revenue and improving the guest experience from reservation to check-out. Shiji, founded in 1998, now serves over 91,000 hotels worldwide.

1 min

Fab Five: RTN Reveals Ring of Fire Finalists

🔥 The Restaurant Technology Network (RTN) announced five finalists for the Ring of Fire competition, sponsored by Kinnetix. The technology solutions presented aim to streamline operations, strengthen security, improve decision-making, and enhance guest experiences in the restaurant industry.

3 min

Mint House’s Tangible Approach to Eco-Friendly Hospitality

🌞 Mint House has earned a 2024 Hotel Visionary Award in the Sustainability category for its commitment to eco-friendly operations. The company has introduced programmable Ecobee thermostats across its 12 properties, proprietary hibernation technology for unoccupied rooms, and energy-efficient appliances. Partnerships with Duke Power, Public Goods, and RAIN Water support renewable energy and eco-friendly amenities. Mint House's sustainability program, started in June 2023 and fully implemented by June 2024, resulted in a 23% daily CO2 emissions reduction (over 7.3 million tons of CO2) and a 56% waste reduction, eliminating all single-use plastics and surpassing waste reduction goals compared to traditional upscale hotels.

The Belgrove Resort & Spa, Autograph Collection Debuts in West Palm Beach

🏖 West Palm Beach, Florida, welcomes The Belgrove Resort & Spa, Autograph Collection by Marriott International, opening December 18, 2025. This luxury resort features 150 guest rooms, including 22 future villas, five dining options, and a Jack Nicklaus Signature-designed golf course. Guests can reserve golf rounds 48-hours in advance and enjoy four tennis courts, two pickleball courts, and one padel court. Over 21,000 square feet of event space is available, with natural light and outdoor access. The resort participates in Marriott Bonvoy, offering members rewards for their stay.

Caption by Hyatt Downtown Nashville Debuts in the Gulch

🏠 USA, Nashville, Tennessee - The Caption by Hyatt Downtown Nashville - The Gulch hotel opened on February 27, 2025, offering 210 rooms, 2,200 square feet of meeting space, and a Café Between for coffee and cocktails. Managed by HRI Lodging, LLC, the hotel is developed by HRI Hospitality and C.B. Ragland Company. The brand has global expansions with recent openings in Osaka, Japan and Shanghai, China, and upcoming ones in Sydney, Australia, and Tokyo, Japan. Guest amenities include sustainable products and a high-tech check-in experience. The hotel integrates sustainability with a rainwater harvesting system and is co-owned by HRI Hospitality, C.B. Ragland, and Peachtree Hotel Group.

3 min

Joann Kintzel Joins M3 as CEO Following Blackstone Acquisition

🏩 JoAnn Kintzel appointed CEO of M3, the cloud-based financial software for the hospitality industry, in Lawrenceville, Georgia, on February 27, 2025. She succeeds Allen Read, now Executive Principal. Kintzel, former CEO of Procare Solutions, is expected to drive growth under Blackstone's ownership. Allen Read, a foundational M3 employee, has over 30 years of experience and has held multiple roles, including VP of Operations and President. M3 serves over 9,000 entities and has a 95% customer retention rate.

Crescent Hotels & Resorts Selected to Manage the St. Anthony, A Luxury Collection Hotel

🏡 USA, Fairfax, Virginia—The St. Anthony, San Antonio's first luxury hotel since 1909, named Crescent Hotels & Resorts as its new management, with Sid Greehey as Managing General Partner of the ownership group. The historic hotel, boasting a rooftop infinity pool and proximity to attractions like the Alamo, offers upscale dining with the Gallery On the Park and the Cabana Bar. The property is known for hosting famous guests, including Babe Ruth and Princess Grace of Monaco.

4 min

Top 2024 CX Fails in Travel and Hospitality: Lessons for Future Success

🛫 In 2024, the travel and hospitality industry faced CX challenges including a nonstrategic AI deployment where only 13% of companies were fully prepared to use AI effectively, leading to financial losses and decreased trust. Multilingual support was lacking, with 29% of businesses losing customers and 70% of users preferring native language services. Legacy customer service systems caused inefficiency and frustration. Personalization became critical, with 71% of consumers expecting tailored interactions and 76% dissatisfied without them. Advanced analytics and conversational AI are proposed solutions to enhance CX, personalization, and revenue.

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