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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Hyatt Centric Soalteemode Kathmandu Marks the Hyatt Centric Brand Debut in Nepal

  • Tony Loeb
  • 21 February 2025
🏠 USA, Chicago, Illinois - February 21, 2025 - Hyatt Hotels Corporation and City Hotel Limited announced the opening of the first Hyatt Centric branded hotel in Nepal, Hyatt Centric Soalteemode Kathmandu. The property, after extensive renovation, offers 153 guestrooms, free Wi-Fi, over 8,600 square feet of event space, a vibrant lobby, the Centric Lounge, NOON restaurant, and ZING Sky Pool Bar & Deck. Executive Director Akshay Golyan and General Manager Varun Talwar aim to immerse guests in Kathmandu's culture.
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First Hospitality Assumes Management of the Abbey Resort & Avani Spa

  • Tony Loeb
  • 20 February 2025
This article was written by Hotel Executive. Click here to read the original article USA, Chicago, Illinois. February 20, 2025 First Hospitality, a national hotel operating and development company, assumes…
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Jati, A Private Island Resort, Set to Open off Cambodia’s Southern Coast in March 2025

  • Tony Loeb
  • 20 February 2025
This article was written by Hotel Executive. Click here to read the original article Singapore, Singapore City. February 20, 2025 JATI, a new laid-back private island resort experience is opening…
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Hotel Calimala Milan Appoints Andrea Pappè as General Manager Ahead of Opening

  • Tony Loeb
  • 20 February 2025
This article was written by Hotel Executive. Click here to read the original article Italy, Milan. February 20, 2025 Set to open this month in the city’s historic and vibrant…
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HT Talks Tech: Skyler Logsdon, Co-founder and CEO, Boomerang

  • Tony Loeb
  • 19 February 2025
🛈 Boomerang, an AI-powered lost & found platform launched in 2022 by Co-founder & CEO Skyler Logsdon, is revolutionizing item recovery in hospitality and other industries. It integrates with systems like PMS and CRM, boosting recovery rates by 300%, reducing operational costs, and enhancing guest experience. Boomerang enhances customer loyalty and satisfaction by streamlining item return, and helps hotel staff focus on personalized services. The platform's success demonstrates the potential for AI to improve efficiency and personalization across hotel operations.
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Serko Bolsters Technology Leadership with Appointment of Former Uber and Airbnb Technology Executive Tarun Phaugat

  • Tony Loeb
  • 19 February 2025
💸 Sparkfly saw a 30% revenue increase in 2024, with 98.6% client and 99.4% revenue retention rates. The company onboarded 12 new enterprise customers, reaching over 100 brands across 18,000+ locations, and more than two-thirds adopted Sparkfly Rewards. Enhancements were made to integrations with Olo, Klaviyo, Bikky, mParticle, Sageflo, SmarterSends, and POS systems like Qu and NCR Cloud. Platform improvements included a self-service portal upgrade and extended loyalty features. Sparkfly kept a 100% employee retention since September 2022 and plans further team expansion.
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How Smart, Eco-Friendly Pools Are Becoming the New Status Symbol for Sustainable Travel

  • Tony Loeb
  • 19 February 2025
🚣 In 2024, a report showed 75% of travelers want to make more sustainable travel choices, impacting the hospitality industry's approach to amenities like pools. Advances in pool technology include automated filtration, energy-efficient heating, AI and IoT integration, and eco-friendly materials. Benefits of smart, eco-friendly pools include cost savings, compliance with sustainability certifications, enhanced guest experience, and improved brand reputation. Future trends predict AI-driven monitoring, sustainable tech partnerships, and increased regulatory pressures. Hospitality leaders are advised to invest in smart technology and pursue sustainability certifications to stay competitive.
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How Whitbread PLC Transformed Content Distribution with Shiji IcePortal 2.0

  • Tony Loeb
  • 19 February 2025
📦 Premier Inn's owner, Whitbread PLC, partners with Shiji Distribution Solutions, employing Shiji IcePortal 2.0 to transform content distribution, targeting improved efficiency and connectivity. The collaboration enables expanded market access by connecting with previously unreachable distributors, automating content distribution, and enhancing operational efficiency. According to Tim Sleep, Director of Sales & Distribution at Premier Inn, the partnership has significantly benefited their operations and distribution strategy.
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The Next Wave of Mobile Marketing: Rich Communications Services

  • Tony Loeb
  • 19 February 2025
📱 Rich communication services (RCS) is emerging as the next major platform for marketing communication, potentially surpassing SMS. Apple's latest iOS update featuring RCS support augments adoption, especially in the U.S. RCS enhances brand communication with features like read receipts, typing indicators, quick-reply buttons, and a unified digital experience without additional app downloads. RCS enables in-message browsing, ordering, and payments, fostering a seamless customer journey. By the end of 2025, RCS is expected to become the mobile messaging standard. Brands embracing RCS early can lead in engagement and conversion metrics, shifting focus from clicks and downloads to response rates and media interaction.
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Innovation in Hospitality Starts with Strong Partnerships

  • Tony Loeb
  • 19 February 2025
🏨 Nemacolin, a luxury resort in Pennsylvania, and Hapi won the 2024 Hotel Visionary Award in the Partnership category for transforming the guest experience. In early 2023, Nemacolin modernized their CRM system with Hapi's help, integrating multiple data sources for a 360-degree guest view. This enabled personalized marketing campaigns and on-property staff to offer customized guest services, improving experiences post-pandemic as the resort shifted focus from business to leisure travelers. Key initiatives included personalized activity suggestions, welcome amenities, and VIP service alerts.
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