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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Walk-On’s Sports Bistreaux Launches New Loyalty Program

🏒 Kiva Dunes, a U.S. golf and coastal resort, has implemented 13 Agilysys software solutions to improve operations and guest experience. The Agilysys Hospitality and Leisure Ecosystem was chosen to replace multiple non-integrated systems, simplifying transactions and data sharing. The resort boasts over 3,000 feet of beachfront, award-winning golf, and various accommodations. The technology upgrade addresses past issues of inconsistent data and complex check-outs, enhancing efficiency for the seasonal staff and ensuring seamless guest interactions. Agilysys Membership and Residence Management software are included, offering online self-service for members and efficient rental management for property owners.
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  • 4 min

Alabama Golf Resort Kiva Dunes Chooses 13 Modern Software Solutions From Agilysys, Replaces Property Management and Point-of-Sale Software Solutions

📌 Agilysys, Inc., a provider of hospitality software, announced its collaboration with Kiva Dunes, a U.S. golf and coastal resort. Kiva Dunes has implemented 13 Agilysys software solutions to enhance guest experiences, streamline operations, and improve revenue and cost efficiencies by elevating automation and collaboration. The solutions replaced multiple disparate systems, enabling seamless data sharing and simplifying transactions. The resort offers over 3,000 feet of private beachfront, various amenities, and accommodations. The new software allows for improved management of memberships, residences, and guest engagements. Agilysys Membership and Agilysys Residence Management are part of the integrated offerings, improving the booking and management of rentals and memberships through online portals and backend systems.
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  • 3 min

Reach, Convert, Impress: Three Steps to Capture Bookings Amid Changing Traveler Preferences

🏨 In 2024, Macau, China, ranked sixth in the top ten holiday destinations, while Lihue, Hawaii, took the top spot. Poplar Buff, Missouri, saw hotel rates increase by 321% during a solar eclipse week compared to the previous year. Hotel occupancy in Lihue increased by 20% from 2023 to 2024, rising from 77% to 93%. These travel trends show the importance of utilizing market insights, digital media campaigns, and personalized services to boost hotel business and guest satisfaction.
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  • 4 min

The Future of Personalized Hospitality Experiences in 2025

📈 By 2025, the hospitality industry aims to offer highly personalized, real-time experiences by leveraging first-party data and machine learning (ML). The decline of third-party cookies is shifting focus to privacy-compliant, first-party data for robust guest profiles. ML enables predictive models for customized services, but its success relies on the quality of data. Hospitality brands face challenges with fragmented data and maintaining a persistent digital identity across sessions. The effectiveness of data utilization in marketing campaigns and the guest experience is paramount. Bill Bruno, CEO of Celebrus, emphasizes the importance of data integrity and advanced technologies for the hospitality industry's evolution.
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  • 2 min

Starbucks Plans Layoffs, Restructuring

☕ Starbucks is undergoing a corporate restructuring that will result in job cuts within support teams, announced March 2023 by CEO Brian Niccol. Store-level teams and hours are unaffected. Since Niccol's leadership from September, Starbucks has enhanced the in-store experience and removed non-dairy milk charges. It also doubled U.S. retail team parental leave and plans for 90% internal promotions for retail leadership within three years. The restructuring will increase ownership, prioritize the "Back to Starbucks" plan, and integrate operations to reduce complexity and silos.
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  • 4 min

Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem

💰 The U.S. gift card market is expected to generate $324.5 billion in 2024 and grow at an annual rate of 17.7%. Emphasizing convenience in gift card operations is crucial for hoteliers, especially with the rise of alternative payment popularity among consumers. Hotels need technology that supports flexible payment processing to avoid operational silos that can lead to inefficiencies and security issues. Gift cards can enhance guest experiences and employee tip distribution, with tech support being essential for handling cards effectively. Three-quarters of Gen Z and Millennials prefer receiving experiences over traditional gifts.
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  • 2 min

McDonald’s to Transform Global Enterprise Systems, Focus on AI, Cloud Solutions

🍴 McDonald's Corp. has renewed its strategic partnership with Cognizant, aiming to boost staff enablement, customer experience, and operational efficiency through advanced technology. Cognizant will support McDonald's in Global Finance Systems, Human Capital Management, payroll, franchisee management, and legal applications. Anup Prasad of Cognizant highlighted the shift to a modern cloud-based business, while JT Scott of McDonald's noted the value of Cognizant's expertise in global finance and people systems. The collaboration will focus on Cloud, Enterprise AI, and Generative AI advancements.
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