Tony Loeb

💰 Encore, a global event technology and production services provider with 12,000 team members across 20 countries, launched the ‘Overtime Savings Program’ in the U.S. to improve financial stability for its workforce facing seasonal business fluctuations. Utilizing UKG's payroll technology, the program allows employees to save overtime earnings and receive a company-paid match. Following its post-Labor Day launch, UKG Wallet™ usage surged tenfold. Additionally, the ‘Seasonal Leave of Absence Program’ offers flexible off-season breaks while retaining benefits and career status, with global expansion plans underway.

🏨 Independent hotels enhance guest arrival experiences using technology like property-management systems (PMS) and experience management systems (XMS) to improve communication and offer personal touches. Digital communication enables guests to inform hotels of late arrivals, allowing for staggered room preparation and extended check-in times. Contactless technology provides self-serve mobile check-in options or kiosk check-ins to expedite the process. Modern PMS capabilities also allow guests early access to amenities, increasing revenue and guest satisfaction.

🌳 MyMatR, launched to serve various industries including hospitality, utilizes AI and computer vision for effective waste sorting and has been deployed since May 2024. It increases diversion rates, reduces landfill waste, saves costs, and enhances guest engagement by educating and involving them in sustainability efforts. MyMatR also aids hotels in complying with environmental regulations and has expanded internationally with projects like the composting program in Research Triangle Park and deployments in Saudi Arabia. The technology supports HRS’s Green Stay initiative, positioning MyMatR as an essential element in hotel waste management strategies and future hospitality technology.

🎁 80% of gift card sales are still physical, with retail displays accounting for about half. Givex’s 2024 survey reveals credit card gift cards are the top choice at 70%, a 6% increase from the previous year; restaurant gift cards follow at 46%. Inflation is a significant factor for 70% of consumers this holiday season, with an average spend of $136 on gift cards. From Black Friday to Christmas Eve 2023, gift card value sold rose by 12.36%, and quantity increased by 8.85%, representing 39% of annual sales. Digital gift cards grow in popularity, and gift cards now enhance customer engagement and promote loyalty-like behaviors. Givex ensures compatibility with major POS systems and payment terminals for easy integration.