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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Brinker Hires Mike Wesley to Lead Maggiano’s Marketing

📈 Restaurants saw growth in sales (+8.1%) and foot traffic (+8.7%) year over year, despite a decline in average ticket sizes (-1.3%) compared to 2023. The Fiserv Small Business Index for Food Services and Drinking Places was 131 in November 2024, up 4 points from October, with sales and transactions increasing by +3.1% and +1.9% respectively. Grocery sales outpaced other retail categories with a year-over-year increase of +11.1%. Service-based businesses saw a yearly growth of +5.1%, with Information Services leading at +15.0%. Regionally, Nebraska led U.S. states with a +13.1% increase in small business sales year over year.
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STUDY: Restaurant Sales, Visits Increase

🍳 In November 2024, U.S. restaurants saw year-over-year growth with sales up by 8.1% and foot traffic by 8.7%, with a decline in average ticket sizes by 1.3%. The Fiserv Small Business Index for Food Services and Drinking Places reached 131, a 4-point increase from October, with restaurant sales and transactions up by 3.1% and 1.9% respectively. Retail's year-over-year sales and transactions grew by 5.6% and 9.5%, while average ticket sizes decreased by 3.8%. Grocery (+11.1%), General Merchandise (+11.0%), and Clothing, Shoes and Jewelry (+7.3%) led retail growth. Service-based small businesses saw a 5.1% increase compared to 2023, with Information Services (+15.0%) and Food Manufacturing (+14.8%) showing significant growth. Regionally, Nebraska (+13.1%), Florida (+11.5%), and Alaska (+11.4%) had the highest year-over-year small business sales growth, while Miami (+11.4%) and Atlanta (+7.5%) topped large cities in growth.
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Revving Up Hospitality: Hilton, McLaren, and Creative Brand Collaborations – Oral Muir, Hilton

🏎 Oral Muir, Vice President of Partnerships, Experiences, and Distribution at Hilton, discusses fostering creative partnerships in hospitality on Nov. 29, 2024. Highlighting a 20-year relationship with McLaren Racing, he emphasizes the significance of such long-term collaborations in delivering unique benefits. The episode explores how Hilton stays relevant with evolving trends, particularly adventure-seeking among younger demographics, using research and insights to craft partnerships and strategies, potentially augmented by AI in the future. Partnering with Roomza, Hilton offers a pilot program featuring premium traveler experiences and a Hotel Personalization Starter Kit with Dyson and Theragun equipment. ????️
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Park Hyatt Brand Debuts in the UK With the Opening of Park Hyatt London River Thames

🏠 USA, Chicago, Illinois - Hyatt Hotels Corporation (NYSE: H) opened Park Hyatt London River Thames in the UK on November 29, 2024. The luxury hotel, located in South West London's Nine Elms, features 203 guestrooms, panoramic views of London, proximity to attractions like Battersea Power Station, and the Kia Oval Cricket Ground. Park Hyatt offers English design with contemporary twists, artwork from noted artists, a spa, a 1,550-square-foot fitness center, a 65×26 foot pool, and 14,337 square feet of meeting space, including a ballroom for 830 guests.
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Peachtree Group Breaks Ground on Dual-Branded AC Hotel and Moxy Hotel in Dallas

🔔 USA, Atlanta, Georgia—Peachtree Group began construction on November 29, 2024, of a 19-story, dual-branded hotel in Uptown Dallas, featuring Marriott brands AC Hotel (110 rooms) and Moxy Hotel (154 rooms), with an opening expected in Summer 2026. Located half a block from area entertainment, the development promises 264 upscale rooms and amenities like an 8th-floor bar with an outdoor terrace. The property also includes a fitness center and a 261-stall parking garage.
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How to Capture More from Every Guest with Upsells

📌 Strategic upselling of hotel amenities through digital retail approaches can increase revenue and build brand loyalty. Automated, personalized messaging enhances guest experiences from the start, offering tailored suggestions like room upgrades, early check-ins, and exclusive dining packages. Seamless digital interactions, such as mobile check-ins, bypass long queues. Upselling tiers range from essential room upgrades to premium private spa treatments. Implementing an upselling strategy involves selecting a tech partner, minimal integration, automated communication, and immediate revenue boosts per guest.
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Chicostay’s Check-in, Check-out & Upsell Solution Now Available on Oracle Cloud Marketplace

📱 Chicostay, a member of Oracle PartnerNetwork, announced its hospitality solutions are now available on Oracle Cloud Marketplace, can be deployed on Oracle Cloud Infrastructure, and integrated with OPERA Cloud. The service aims to digitize hotel guest experiences from post-booking to after-stay, enhance productivity at the front desk, increase upsell revenues, and provide personalized automated communications. Chicostay, founded in 2014 and under new ownership since 2024, operates in the UK and Europe, focusing on improving guest experiences and generating new revenue streams for hotels.
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