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Tony Loeb

2314 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 2 min

COO Tony Darden to Depart Jack in the Box

🎰 BetMGM, a top iGaming and sports betting operator, announced the consolidation of BetMGM Reward Points (BRPs) into a single account, enhancing user experience. BetMGM Rewards now allow points to be used across all states where BetMGM is available, except Puerto Rico and Ontario. In August, BetMGM launched the first sports betting app with nationwide connectivity via a single digital wallet for Nevada. BRPs are earnable and redeemable at BetMGM Sportsbook, Casino, and Poker, as well as for perks like Marriott Bonvoy Points. BetMGM operates in 29 North American markets, with responsible gaming resources, including GameSense, integrated on its platforms.
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  • 2 min

Engineering Training & Mentorship at The Hoxton, Downtown LA

💻 Team from The Hoxton, Downtown LA, discusses building high-performing hotel teams, mentorship, and growth culture. General Manager Kara Bartelt, Director of Engineering Michael Lopez, and Engineer Stephen Burrell share strategies on empowering teams, fostering future leaders, and blending technical skills with emotional intelligence for guest experiences. The podcast episode aired on Nov. 27, 2024, providing insights for hotel management and talent development. Roomza sponsors, offering free Hotel Personalization Starter Kits featuring Dyson and Theragun.
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  • 3 min

CASE STUDY: Historic Belgian Restaurant Takes Paper Off the Menu with ‘Zero Power’ Philips Tableaux Installations

📈 Philips Professional Displays' multi-award-winning Philips Tableaux ‘zero power’ ePaper Series is revolutionizing communication at Nenuphar restaurant and hotel in Afsnee, Ghent, Belgium, dating back to 1795. With sustainability in focus, four 25” Philips Tableaux displays now provide information with near zero power consumption. These digital signs, weighing just 3.5kg, showcase content such as menus and specials without using a kW of power for extended periods. The paper waste reduction and branding enhancement deem the project a success.
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  • 5 min

6 Reasons Hotel Brand Standards are Essential This Festive Season

🎄 In a luxury resort, the festive season often felt like hosting a 1000-person dinner party; however, bringing in temporary staff without clear, defined standards led to confusion and negatively impacted guest experiences. It's emphasized that well-defined brand standards are an operational imperative for success, safety, compliance, and especially during high-pressure periods like festive seasons. Standards ensure consistency in service, enable actionable insights from audits, streamline onboarding and operations, and allow for personalized, authentic guest interactions. Implementing brand standards can make the difference between surviving and thriving in the hospitality industry.
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  • 2 min

Resorts World Las Vegas Partners with Alliants

💰 BetMGM announced a customer experience enhancement by consolidating BetMGM Reward Points (BRPs) into a single account, enabling BRPs to be used across all jurisdictions where BetMGM operates. This follows BetMGM's August introduction of a single digital wallet for Nevada, the first app allowing seamless, nationwide betting. Users earn BRPs through BetMGM Sportsbook, Casino, and Poker, redeemable online, at MGM Resorts, or for Marriott Bonvoy Points. BetMGM serves 29 markets, emphasizing responsible gaming with GameSense integration.
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  • 3 min

How a Balanced PMS Helps Hotel CIOs Avoid Integration Pitfalls

📌 A PMS integration should separate essential, core, and peripheral services, with essentials like property and channel management on a single platform. Core functions like guest communications and performance tracking should be streamlined. Peripheral services, such as marketing and POS, can be integrated via open APIs. Ideally, employees should use no more than five systems, with front-desk staff using just one. Open APIs are crucial for adapting to new technologies and ensuring scalability. A PMS should be easy to use, requiring minimal training, and capable of growing with the business. Scalability is a priority, and CIOs must ensure their PMS can handle diverse property types. A hybrid strategy of an all-in-one system with open APIs avoids costly integration pitfalls.
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